Man, lots of misinformation out there. The original pic is of Triple Crown 1. It was dedicated to SW
employees for 5 consecutive years of accomplishing the "Triple Crown". To the best of my knowledge, no other airline has ever been best in all 3 categories for even a quarter, let alone for the year and certainly not for 5 consecutive years. Originally it had all the names of the employees on the outside of the overhead bins, but it seems like the last time I flew it, it had the new interior and I don't recall seeing the names there any longer (but I'm honestly not certain). The "Heroes of the Heart" aircraft is an aircraft that every year on Valentines day, is dedicated to a different SW
behind the scenes department for recognition. The small heart with the #1 on it that appears only on the old paint scheme also serves as a recognition of the triple crown accomplishments.
Now about that Triple Crown award.......yes, we made it up.......sort of. The DOT doesn't give out any award, they simply report the data. SW
realized a marketing opportunity when it became clear that we were the only ones getting the number 1 spot in all three categories. So while the accomplishment was real, the actual "award" we made up and gave it to ourselves (who wouldn't ?). If another airline ever pulled off best in all 3, you can be SURE they would let people know about it. Shoot, they run full page ads anytime they are #1 in ONE category, let alone all 3.