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A New

Sun Feb 22, 2004 10:01 am

Who thinks that Delta needs to design a new I think the sight is a bit dated, but still very functional. I love and!
Looking forward to the new AA
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RE: A New

Sun Feb 22, 2004 10:03 am

I, but I cannot agree the usairways site is all that great!
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RE: A New

Sun Feb 22, 2004 10:10 am does certainly need a new website. it is kind of hard to get around. Delta Airlines is not the only airline who needs a new website. I think United Airlines should make their website like the current Ted Airlines one.
Don't let the truth get in the way of a good story
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RE: A New

Sun Feb 22, 2004 10:19 am, I like the design its very professional, but its not very reliable though.
Looking forward to the new AA
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RE: A New

Sun Feb 22, 2004 10:20 am

I like the "look" of Delta's web site, but it's god awful to find anything at all.

Off-topic: But on the other hand United's web site is (to me anyways) very easy to find things, I just think the "look" could be updated, like Yanksn4 said, more like the Ted site. I have a feeling that before they come out of Chapter 11 that they will have a new site, that will look like for example and
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RE: A New

Sun Feb 22, 2004 10:27 am

while the looks of the website for is very awesome it takes me a very long time to load a page up. and i swear it took me 30 minutes to find a price on one of the airline tickets because it was very slow in loading up. this may make other customers turn away if its to slow to upload. If i wasn't an AAdvantage member I'd be booking other airlines but since I am, and even then, I use as its faster and rarely i get an expensive price with it.


ps: is ok.
Good things come to those who wait, better things come to those who go AFTER it!
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RE: A New

Sun Feb 22, 2004 10:51 am

I agree with Atrude777 - is probably one of the most functional and useful websites out there, but on a slower-connected computer it takes FOREVER to load up. I'm sure it has something to do with the frame design and all that (I'm not very web-savvy, so I don't know the exact terminology.)

I do agree that Delta could use an overhaul. Their site is somewhat bland-looking compared to the other carriers, although it has essentially the same functionality. It's definitely an issue of aesthetics and not usability.
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RE: A New

Sun Feb 22, 2004 11:53 am

With Delta's current corporate image, I know they could create an awesome site. It would also help them sell a more edgy Delta.
Looking forward to the new AA
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RE: A New

Sun Feb 22, 2004 11:56 am

I know my way around pretty well, unfortunately that includes going to "Site Map" and finding things that way. What I don't like is their fare search engine. If it can't find a flight, it suggests trying a different time. How about just telling me the times that are available? is pretty bad. I have trouble navigating from itineraries to mileage statement without going back to the main page and logging in again. Nor can I change a seat assignment online; I have to call.

I find Orbitz works rather well. The matrix is great, allowing me to quickly compare various options at once. After booking is good too, it still lets me pull up itineraries from 2001. And I can go in whenever I want and look at the seat map and change seat assignments, if the airline supports it (Aloha doesn't, for example, but United does).

I also like the way Southwest displays fares. You can see all the fares available in the market, and which flights will get you the best fare.

David / MRY
Adam T.
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RE: A New

Sun Feb 22, 2004 12:02 pm

Funny that you mention about AA's page loading slow. I interviewed someone in the Marketing department at American for my senior project in High School and I mentioned to him about AA's website taking forever sometimes and he said that was something he was always bringing up at meetings.
Also, he said he's been pushing to get an American Airlines website in Spanish, not sure if that has happened yet though.

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RE: A New

Sun Feb 22, 2004 12:04 pm

Delta and song have one problem which drives me absolutly crazy but they would be great sites if they fixed it. The problem is that you cannot type in NYC and find flights from JFK LGA and EWR in one shot. Instead, you need to type in all of the information multiple times in order to find fares from all three airports. This is especially frustrating on song because every tyme you change the departure airport you need to change the arrival one two. I go insaned everytime I need to book a flight to FL on song's site because I can fly out of EWR JFK or LGA and into either FLL or PBI. That means that i need to put in the information at least 6 times just to find fares. DELTA: PLEASE CHANGE THIS, YOU ARE THE ONLY AIRLINE (that i know of) THAT HAS THIS PROBLEM.
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RE: A New

Sun Feb 22, 2004 1:59 pm isn't bad, except that the reservations page is terrible (although getting better).

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RE: A New

Sun Feb 22, 2004 2:26 pm

NYCfuturepilot, I feel your pain as when I try and book tickets to go to London from NYC, I have to do each separately and it takes a while. So, yes Delta PLEASE fix this.
Looking forward to the new AA
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RE: A New

Sun Feb 22, 2004 2:57 pm is worthless, especially on multi-segment flights. You are basically left to your own devices to find the lowest fares. Like someone else said, you can't give a general area for a departing flight, you have to select one. Also, looking up Skyteam connections is virtually impossible--as will only show codeshare flights, none other. just has an awkward interface.

United/ITN tends to have problems with page errors.
America's chickens are coming home to rooooost!
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RE: A New

Sun Feb 22, 2004 3:01 pm looks great but is full of bugs. If you don't believe me, just ask anyone at FlyerTalk.
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RE: A New

Sun Feb 22, 2004 3:27 pm looks great and is pretty good overall, but I really wish they'd add the drop-down navigation to all pages, not just the home page.

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