industrybuff
Posts: 313
Joined: Fri Dec 05, 2003 9:36 am

Calling All UA Passenger Service Staff

Mon Feb 23, 2004 4:28 pm

Hello UA PSO's

Imrying to get into UA as a PSO - currently recruitment is occuring in SYD
Can anyone give me any tips on how to be successfull ?
What does UA look for in Passenger service staff ?

Many thanks !
 
FA4UA
Posts: 777
Joined: Sat Nov 22, 2003 6:26 pm

RE: Calling All UA Passenger Service Staff

Tue Feb 24, 2004 2:16 am

United looks for "The Boy/Girl next door" when we hire. Innocent, friendly, genuine and warm.

Be sure to look the part by dressing professionally. Passenger Service Staff or Customer Service Reps are one part Psychologist (to deal with weird public demands), one part military drill sargeant (when things go wrong and order has to be restored), and one part Conceirge at a 5 star hotel. Put these three attributes together and you get an effective CSR.

Just try to be engaging, ask lots of questions, smile lots, be happy, maintain an attitude of a perfect gentleman but definately SMILE!

Good luck!
FA4UA
The debate continues... Starwood or Hyatt... which is better
 
industrybuff
Posts: 313
Joined: Fri Dec 05, 2003 9:36 am

RE: Calling All UA Passenger Service Staff

Tue Feb 24, 2004 9:55 am

thankyou FA4UA - your a gem!

Do you ever crew to SYD ?
 
FA4UA
Posts: 777
Joined: Sat Nov 22, 2003 6:26 pm

RE: Calling All UA Passenger Service Staff

Tue Feb 24, 2004 10:53 am

No I never worked SYD. I was based in ORD and LHR and both bases never work that flight unless something really really weird happens with scheduling!

I may be flying it soon though as I go back in the air 15 March based in SFO!

Best of luck!
FA4UA
The debate continues... Starwood or Hyatt... which is better

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