TBCITDG
Topic Author
Posts: 851
Joined: Sat Jan 10, 2004 5:17 am

More Crew = Better Service?

Wed Feb 25, 2004 3:10 pm

I am wondering wether having more flight attendants throughout the aircraft means better service?
Especially in the Economy section of larger aircrafts.
I am not too sure how many crew each airline has for a 744 for example, but if there are mnore crew, does it mean that people will get a more individual service as opposed to a rushed one.
I heard that some Asian carriers have more crew on their 744's and cabin crew have the time to hand out meals, obtain drink orders and chat with passengers. Especially since they know that they only need to do a few number of rows.
Having said this, is it therefore fair for management of other carriers to compare what their crew do on board with their Asian counterparts?
 
andz
Posts: 7624
Joined: Mon Feb 16, 2004 7:49 pm

RE: More Crew = Better Service?

Wed Feb 25, 2004 3:32 pm

SAA carry the following cabin crew:

737-200: 4
737-800: 5
A340-200: 11
A340-600: 14
A330: 11
747-200: 12
747-300: 14
747-400: 14

After Monday and Tuesday even the calendar says WTF...
 
sevenair
Posts: 1486
Joined: Sun Feb 04, 2001 7:18 am

Window

Wed Feb 25, 2004 6:44 pm

I do not thinik it is down to the number of staff, more so the attitudes of staff; for xample, my last UA transatlantic flight ha a lot of crew, but they paced up the aisles like security guard, then on the internal flight, the A320 had only 3 crew, and the servicec was nice, warm and friendly
 
HAL
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Joined: Tue Jan 15, 2002 1:38 am

RE: More Crew = Better Service?

Wed Feb 25, 2004 7:03 pm

At Hawaiian the legal minimum number of flight attendants on the 767-300 is six, but contractually they staff it at eight. The F/A's (and maybe HALFA can back me up on this) say it helps ease the pressure of serving so many people by having the extra crew on board and makes the service that much better. In a service driven industry like this, that small difference can result in more repeat customers and better income for the airline. Apparently Hawaiian feels that it is worth the extra cost.

HAL
One smooth landing is skill. Two in a row is luck. Three in a row and someone is lying.
 
Pe@rson
Posts: 16001
Joined: Sat Jan 13, 2001 6:29 pm

RE: More Crew = Better Service?

Wed Feb 25, 2004 7:35 pm

More crew might mean a better service, in that the passengers might receive their food, drink and generally receive the attention of the cabin crew more quickly. But even this depends upon the cabin crew being sufficiently motivated. If you had a team of 2 who were extremely motivated and thus productive, verses three who were hardly motivated at all and consequently pretty unproductive, I bet the former would quite easily beat the latter. Therefore, it’s not necessarily the number of cabin crew, but rather whether they’re highly motivated which is the most important consideration in delivering quality, admirable, memorable, individual and professional customer service – MOTIVATION. (I am aware of the requirements to have a certain number of cabin crew according to the total capacity (i.e. empty seats) of the aircraft. In the UK, it's 1 per every 50 seats.)
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
Sammyhostie
Posts: 467
Joined: Sun Feb 22, 2004 4:53 am

RE: More Crew = Better Service?

Wed Feb 25, 2004 8:08 pm

The main role of a crew member is safety, obviously serving and customer service is essential, but we are primairily there for your safety and have been thoroughly trained to provide that.
 
Pe@rson
Posts: 16001
Joined: Sat Jan 13, 2001 6:29 pm

RE: More Crew = Better Service?

Wed Feb 25, 2004 8:13 pm

Oh yeah, the cabin crew's main priority (just like any airline's) is safety. No doubt about that.  Smile
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
TBCITDG
Topic Author
Posts: 851
Joined: Sat Jan 10, 2004 5:17 am

RE: More Crew = Better Service?

Thu Feb 26, 2004 8:23 am

Sammyhostie: There should be a balance. You cannot hire bad crew simply because they are safety orriantated.

I find some airlines, the crew run around like headless chickens. They have no time to stop, breathe and chat to you. It is a matter of 'throwing out those trays' and by the time they end up 73rd passengers, people at the fron are already wondering when they will get more drinks and their trays taken!

I think (if I am not mistaken) Thai airways for example, their crew do only on cart (36 pax) and that is it. Of course they will have time to chat or to see if they can do anything else for you!
 
EZYcrew
Posts: 454
Joined: Mon Oct 29, 2001 7:26 am

RE: More Crew = Better Service?

Thu Feb 26, 2004 10:25 am

At LX we have reduced our longhaul crew complement to the minimum... now the whole of Y-cl (180 pax) is only served by 3 f/a's...2 serving the cabin, and the 3rd running back and forth between them and the galley... It's really exhausting, and needless to say we don't have a minute for a chat, even on a 12 hours flight.
 
TBCITDG
Topic Author
Posts: 851
Joined: Sat Jan 10, 2004 5:17 am

RE: More Crew = Better Service?

Thu Feb 26, 2004 2:21 pm

That is really bad Ezycrew!!!
I can on ly imagine with time restraints etc, you all must finished worst for ware!!
 
andz
Posts: 7624
Joined: Mon Feb 16, 2004 7:49 pm

RE: More Crew = Better Service?

Thu Feb 26, 2004 3:01 pm

Ezycrew, what type do you fly? And isn't the minimum crew requirement determined by the number of exits on the aircraft?

After Monday and Tuesday even the calendar says WTF...
 
amirs
Posts: 1184
Joined: Fri Dec 05, 2003 7:20 am

RE: More Crew = Better Service?

Thu Feb 26, 2004 4:54 pm

As far as i know, minimum for emergency is determined by the number of seats (1:50) and the number of crew members needed to open primary doors. Though most airlines have "service" minimum. Lets take an EL AL 3 class configurated 744, and a 2 class 757-200 as examples.

752 - An EL AL 752 carries just under 200 pax and has 6 primary doors (or three pairs 1L-R, 2L-R, 4L-R). Using the 1:50 key, then 4 crew is enough. Since there are 6 doors which 3 crew member can easily open (one for every pair of doors), then the minimum for emergency is 4. EL AL adds two more crew members, thus 6 is the minimum crew for service on EL AL flights.

744 - An EL AL 744 carries about 410 seats and has 12 primary doors (including upperdeck 1-6/L-R). If the number of crew was only determinded by the number of seats, then 9 would be enough (using the key of 1:50). As already mentioned a 774 has 12 primary doors (or six pairs) but since one f/a would have difficulty operating both pairs because of the distance between each pairs then in ultra wide bodies (777, 742, 744) each door needs one crew member. Thus 12 is FAA/CAA minimum for a 744. EL AL adds 6 more F/A to a 3 class configurated 744, making the EL AL minimum 18. (2 Pursers, 2 First, 6 Business, 8 Economy).

Back to the question of the thread. I find 18 crew members enough for a loaded 744. I dont think there needs to be more than 18 on a 744. Anymore will not be helpful for the crew. There are a specific number of trolleys that can fit in a plane and a specific number of aisles and zones. In econmy if you add more than 2 f/a to a zone (there are 3 C, D and E) and one f/a to each of two galleys then you will just be adding caos. On flights that i flew, the only time extra f/a were needed were when there was an excessive number of special meals to hand out. In those cases crew from the forward (first and business) usually come to help out. I really feel though that more crew then need is not helpful. Sometimes service that is too fast is not so good for the pax either.

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