FWIW, I flew this past weekend and stayed overnight in a city where another airline also has a large presence in addition to SWA. On the hotel shuttle bus both ways, everyone else was yaking about how bad local Airline-X was. All totalled, 5 different folks chimed in. (I had my ID
put away, and took no part in the discussion, nor will I identify Airline-X to hopefully prevent this thread from creeping into a SWA vs. Airline-X thread).
Now, SWA certainly isn't perfect (nobody is), but given the quantity of folks I ran into that hated Airline-X, I'm left with the feeling that even on our "bad" days we're still not all that bad, comparatively speaking. (This wasn't the first time that I'd heard Airline-X maligned, either..)
Re: the A&E show, many have stated (erroneously, I believe) that "all we fly around are drunks and irates" etc. etc. buy they fail to appreciate the -real- ratio of 2 or 3 actual A&E goofballs on a show to the tens of thousands of non-goofball pax that fly every day. It'd be a pretty damn boring show if all they showed was the 99.9999952% "normal" folks that flew SWA every day....
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.