On Norwegian television yesterday there was a case about a man who made some errors while booking tickets.
A man who lives in Ålesund (AES
) and works in Oslo (OSL
) logged on the internet and made booking for tickets flying LCC Norwegian (http://www.norwegian.no
). He booked his weekend trips for several months in advance. Unfortunatley he made an making the same reservation/booking twice. He only booked the lowest fare tickets which is not refundable. Norwegian operates with one-way tickets. He now had two tickets/reservations for the same flight. He wrote the airline an email, but didn't get a respons. He then contacted TV2 which is a commercial television channel in Norway, and they made a story of this. I've always thought that when I hit the "Confirm" button there is no way back...at least when booking the lowest fare tickets.
I would have thought that I was to get the ticket refunded since it was me doing this mistake.
The man who made the booking was formerly employed by a computer company - not that it should have anything to do in this case...only a bit strange I thought.
What do you expect from your airline, or what is common in a similar case in your country?