For simple itineraries I prefer E-tickets but for more complex routings I VASTLY prefer paper tickets. Reservations agents and CSRs are nothing if not error prone. When I'm halfway around the world the last thing I want is an argument because a change to my ticket was done improperly resulting in my being unable to travel. With a paper ticket, there's no ambiguity whatsoever. It's on the stock, it says OK
, it's valid for travel, done. Also, some itineraries do not lend themselves to E-tickets at all. Imagine trying to do an RTW with all segments as OPEN on an e-ticket. It'd be a MESS!
I had proof positive of why I love paper recently. I wanted to do a reroute from GRU
recently. It's a full fare J ticket and having purchased the latter routing I knew the fare difference should've been $400. AA
happily changed the segments and then told me the add-collect would be $10,500!!!!! I had them queue the booking to the rates desk to find out what the hell happened and it turns out that I'm on a restricted J ticket that is only sold inside Brazil. Oops! Had I been on an E-ticket, I'd have had major problems since my original routing was cancelled. Thankfully due to the BA
couldn't issue an Eticket and had sent paper. I simply told the agent to change the dates and reinstate the original routing and I was done.
Finally, there'll always be places that have unreliable or no link to the outside world. E-tickets can't work in that environment. Just as some places still use the manual credit card imprint machines and have no credit card terminals, paper tickets will always have a place.