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Information From The Flight Deck

Fri Mar 12, 2004 3:03 pm

One thing I have noticed in my travels is that airlines have differing approaches to the information they give you before and during the flight.

SAA flight crew are very informative, as a minimum they introduce the flight deck crew, give information about the routing and cruising altitude before take off, as well as which of the pilots will be flying the plane that day. Upon reaching cruising altitude they will give information about the weather en route and at destination, and later also inform you when they are about to commence the descent. Sometimes they throw in some gee-whizz info like the amount of fuel on board, take off weight and take off speed.

In addition the cabin controller introduces the cabin crew in charge in the various sections of the plane and advises what the service on board will be.

In contrast, the European airlines I have travelled on (LH, LX expecially) say very little, the captain might introduce himself before pushback but that's it.

Personally I like to hear all the details, and I think it's part of the customer relations exercise to keep the passengers informed...what are the experiences in other parts of the world?
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RE: Information From The Flight Deck

Fri Mar 12, 2004 3:06 pm

We get everything in three languages here (Cantonese, Mandarin and English). All flight announcements therefore take ages and offer little information of value / interest.
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RE: Information From The Flight Deck

Fri Mar 12, 2004 3:09 pm

I find it interesting when pilots use "pilot jargon" in their PA annoucements, where I understand what they're talking about but probably most of the passenger don't..
Last year 1,944 New Yorkers saw something and said something.
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RE: Information From The Flight Deck

Fri Mar 12, 2004 3:20 pm

At CO we prior to push-back we make the welcome aboard annoucements. We also introduce the lead f/a and the captain and first officer who will be in command of the flight. For instance we say "Good afternoon ladies and gentlemen welcome aboard Continental Airlines flight so and so with non-stop service to so and so, my name is so and so i'll say our flight is under the command of captain so and so and first officer so and so.
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RE: Information From The Flight Deck

Fri Mar 12, 2004 3:51 pm

I never use technical jargon when I am giving an announcement.. its useless and the people in the back dont get anything from it. If they wanna hear technical stuff they can come up front in preflight while im loading the FMS and ACARS, but im not going to shove it down their throats.

During taxi out, I'll give a quick salutation with what number we are in line for the runway, sometimes with the cruising altitude and flight time and "its gonna be a smooth ride"....varying on what i feel like saying and what i remember to say.... finishing off with "(flight attendants name), please prepare the cabin for departure."

If we have any delays, i make sure that i keep them updated on that.... as well as if we are going through any rough weather i make sure i talk to the passengers to keep them updated and comforted that they are being well taken care of.

Normal stuff i try to keep in the PAs is route of flight, landmarks, destination weather, altitude, and what the ride is going to be like. Ill update weather and arrival time when we descend through 18,000 and put hte seatbelt sign back on.
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