diesel33
Posts: 298
Joined: Tue Mar 16, 2004 10:28 am

Continental International Concierge

Tue Mar 16, 2004 12:59 pm

I saw a reference made about the concierge service offered by CO in BusinessFirst on their announcement about the OSL flight.

Has anyone experienced or seen one of these 'concierges?'

-Diesel33
 
Luv767s
Posts: 260
Joined: Fri Aug 15, 2003 7:26 am

RE: Continental International Concierge

Tue Mar 16, 2004 1:06 pm

Yes, when I flew CLE-LGW there was one in both cities. They take care of whatever you need them to do. They made sure that we had reservations for the Businessfirst showers upon arrival in LGW and they gave us priority passes for immigration in London. I think they will also arrange limo service in London too. It's a very nice personal touch before leaving and when you arrive.
-"...never have I been a blue calm sea, I have always been a storm"
 
ariegel
Posts: 102
Joined: Tue Sep 18, 2001 2:04 am

RE: Continental International Concierge

Tue Mar 16, 2004 10:09 pm

Had the same experience going EWR-NRT last year.. It's a nice touch provided by what is already a class airline.. Especially for those passengers who are going to a new destination for the first time and may need special attention/reccomendations/assistance...
 
diesel33
Posts: 298
Joined: Tue Mar 16, 2004 10:28 am

RE: Continental International Concierge

Wed Mar 17, 2004 3:18 am

The concept seems very innovative.

-Diesel33
 
flyboyaz
Posts: 2077
Joined: Sat Sep 13, 2003 11:32 am

RE: Continental International Concierge

Wed Mar 17, 2004 3:21 am

It is a nice touch for sure.

The only experience I've had with them is when they've called to yell at us for upgrading someone or putting someone on the upgrade list on an international flight...both big no no's with Continental!!
Catch a ride on a smile!
 
WindowSeat
Posts: 1198
Joined: Tue Sep 23, 2003 3:01 am

RE: Continental International Concierge

Wed Mar 17, 2004 10:37 am


Continental International Concierge (CIC) is definitely a very nice touch. I'm sure other airlines have something similar at their hubs, perhaps they just don't call them "International Concierge". CIC used to be a more powerful outfit often looking after all arrangements with BusinessFirst passengers and helping them with hotel stays, cars, flight/ticketing info etc. The hotel I used to work for until last week was one of their preferred hotels to accommodate 'passengers in distress'. We even had a special rate for them. However some of these responsibilities have been taken away from them and have been placed with a newly created department called 'Connect Planning' (i think?). An International Concierge at EWR I spoke to a few months ago said that she wasn't really happy about it but that they were still a great team (which they indeed are). Perhaps an insider can give us more info on what went on....

cheers

I'm all in favour of keeping dangerous weapons out of the hands of fools. Let's start with keyboards.
 
VS11
Posts: 876
Joined: Mon Jul 02, 2001 6:34 am

RE: Continental International Concierge

Wed Mar 17, 2004 2:27 pm

When CO used to buy blocked seats on VS flights, they would have the concierges to help with CO pax both economy and Upper Class. As CO concierges would not checkin economy VS pax, they would mostly chit chat with the CO Upper Class pax (trying to be helpful  Smile/happy/getting dizzy ) and escort them to the lounge. I have always felt that the idea of concierges was stolen from VS as they perform the tasks of what dedicated VS Upper Class staff would do. CO even has special uniforms for the concierges - rather dull grey. I worked with most of the CO concierges at BOS, and they all loved working as concierges at the VS desk but then again who would not love working with VS folks?  Smile/happy/getting dizzy When CO switched their code share agreement they discontinued the concierges for the VS codeshare flights.

VS11

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