Posts: 317
Joined: Tue Mar 16, 2004 10:28 am

Continental International Concierge

Tue Mar 16, 2004 12:59 pm

I saw a reference made about the concierge service offered by CO in BusinessFirst on their announcement about the OSL flight.

Has anyone experienced or seen one of these 'concierges?'

Posts: 261
Joined: Fri Aug 15, 2003 7:26 am

RE: Continental International Concierge

Tue Mar 16, 2004 1:06 pm

Yes, when I flew CLE-LGW there was one in both cities. They take care of whatever you need them to do. They made sure that we had reservations for the Businessfirst showers upon arrival in LGW and they gave us priority passes for immigration in London. I think they will also arrange limo service in London too. It's a very nice personal touch before leaving and when you arrive.
-"...never have I been a blue calm sea, I have always been a storm"
Posts: 102
Joined: Tue Sep 18, 2001 2:04 am

RE: Continental International Concierge

Tue Mar 16, 2004 10:09 pm

Had the same experience going EWR-NRT last year.. It's a nice touch provided by what is already a class airline.. Especially for those passengers who are going to a new destination for the first time and may need special attention/reccomendations/assistance...
Posts: 317
Joined: Tue Mar 16, 2004 10:28 am

RE: Continental International Concierge

Wed Mar 17, 2004 3:18 am

The concept seems very innovative.

Posts: 2077
Joined: Sat Sep 13, 2003 11:32 am

RE: Continental International Concierge

Wed Mar 17, 2004 3:21 am

It is a nice touch for sure.

The only experience I've had with them is when they've called to yell at us for upgrading someone or putting someone on the upgrade list on an international flight...both big no no's with Continental!!
Catch a ride on a smile!
Posts: 1200
Joined: Tue Sep 23, 2003 3:01 am

RE: Continental International Concierge

Wed Mar 17, 2004 10:37 am

Continental International Concierge (CIC) is definitely a very nice touch. I'm sure other airlines have something similar at their hubs, perhaps they just don't call them "International Concierge". CIC used to be a more powerful outfit often looking after all arrangements with BusinessFirst passengers and helping them with hotel stays, cars, flight/ticketing info etc. The hotel I used to work for until last week was one of their preferred hotels to accommodate 'passengers in distress'. We even had a special rate for them. However some of these responsibilities have been taken away from them and have been placed with a newly created department called 'Connect Planning' (i think?). An International Concierge at EWR I spoke to a few months ago said that she wasn't really happy about it but that they were still a great team (which they indeed are). Perhaps an insider can give us more info on what went on....


I'm all in favour of keeping dangerous weapons out of the hands of fools. Let's start with keyboards.
Posts: 1149
Joined: Mon Jul 02, 2001 6:34 am

RE: Continental International Concierge

Wed Mar 17, 2004 2:27 pm

When CO used to buy blocked seats on VS flights, they would have the concierges to help with CO pax both economy and Upper Class. As CO concierges would not checkin economy VS pax, they would mostly chit chat with the CO Upper Class pax (trying to be helpful  Smile/happy/getting dizzy ) and escort them to the lounge. I have always felt that the idea of concierges was stolen from VS as they perform the tasks of what dedicated VS Upper Class staff would do. CO even has special uniforms for the concierges - rather dull grey. I worked with most of the CO concierges at BOS, and they all loved working as concierges at the VS desk but then again who would not love working with VS folks?  Smile/happy/getting dizzy When CO switched their code share agreement they discontinued the concierges for the VS codeshare flights.


Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos