Where does AS has their TTY rez center for deaf pax?
Actually, it's still in the Phoenix Res Center.
I like to do things over the Net, but sometimes I wonder... am I affecting someone's job security? I think the answer is yes.
It depends on your point of view, honestly. The jobs most directly affected by booking online are actually those of professional travel agents
, not airline reservations personnel. There will always be those people who want to speak to a real, live person instead of using their computer - and many who have
to, thanks to the complexities of what they want booked or special services they require that cannot be handled online - and that's where res agents come in.
And, as I've already mentioned, a great many res agents spend their days assisting customers to fix errors the passengers themselves created when booking online and selecting the wrong date, flight, and so on.
Consequently, reservations sales agents will always be around to some degree.
I've always wondered what the financial and customer service impact was on AS when the ANC res center closed.
We also closed the JNU res center at the same time. Most of the ANC
and JNU res agents transferred to the airports, and some moved elsewhere in the system.
Closing JNURR and ANCRR was difficult, but made economic sense - both locations were small (JNURR with about 25 agents and ANCRR with 50) compared to the SEA
offices, so it was much more economical to consolidate into the two facilities.
has only been part of res for a short while, but they've got a good group of people, even though most of them are still learning the ropes and are prone to errors. Hey, we were all new at our jobs once, right?
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
Comments made here are my own and are not intended to represent the official position of Alaska Air Group