Just flew VS
in premium economy with a free upgrade to Upper Class from BOS
. Love the Virgin "flair", the cool and trendy image with the witty sayings on the back of each plane. Nevertheless, I must say that all of that seems to be wearing a bit. This was my third VS
flight and I'm beginning to notice that despite the image the rest of the service doesn't always match up, though it is generally very good I must say.
In particular, don't like that you can't reserve specific seats you can only list a general preference for aisle or window.
Also their Flying Club offers ridiculous "perks" like parking discounts and upgrades on the Heathow Express trains but not on Virgin's own aircraft - a huge reason why you are really better off signing up to get mileage with one of their partners rather than through VS
's own "Flying Club".
Premimum Economy is a nice idea - cheaper than traditional business class by focussing on the most important thing - the slightly bigger seat. Nevertheless, I think that for what is essentially DOUBLE the price of an economy class ticket you should get a few more perks for a premium economy ticket (like not getting the same so so food that is offered in economy)
Upper Class is very nice. Seats are all very comfortable as you would expecy, but here again VS
seems to be getting a bit complacent. PTV offerings on many aircraft are dated, limited movie selection of not the latest box office hits, lcd screens for Upper Class PTVs are in many cases old and not very bright. In addition the food in Upper Class while better than what is offered in Economy and Premium Economy still isn't as good as it should be considering the hugely expensive price of sitting upfront. Have had nicer, better presented meals in Envoy Class on USAirways than I did on 2 occasions in Upper Class on Virgin.