Perfect example of an airhead:
I called today to check for flights from EWR
for my family next February. Normally, I would do it online, but the website would not price out EWR
at all, regardless of the options I picked. This is my verbatim conversation:
Me: "Hi, I'd like to look into an itinerary for flights from Newark to Maui on February 4 to February 12."
Agent: "I'm sorry sir, but Continental does not fly planes (can you believe she said that?)
Me: "Actually, I believe that Continental has a non-stop from Houston to Maui. I can go from Newark to Houston to Maui."
Agent "No, you're wrong. We have no planes that go to Maui that I know of."
Me: "Well, I'd appreciate it if you could just look for me. Maybe there's a flight that you are unaware of."
Agent: "Humph. Okay, but I'm only going to get connections in Honolulu to Hawaiian Airlines."
Me: "Okay, well I appreciate your efforts."
Agent: "Wow, what do you know! We do
have a flight to Maui from Houston. I never knew that! And wait, we serve Honolulu from Newark without stopping? I can't believe that a plane can make it that far! Maybe it's one of those extra-long-range 737s."
Me: "Thank you for finding them for me."
She gave me the fare info and I thanked her for her time. An extra-long-range 737 from EWR
? What company is she working at? I know that CO
likes to use their "market-demand" ERJs and 737s, but that's ridiculous.