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Airline Quality Ranking 2004

Tue Apr 06, 2004 12:44 am

Bowen, Brent D., and Dean E. Headley (2004), Airline Quality Rating 2003, W. Frank Barton School of Business, Wichita, Kansas.

Based on Department of Transportation stats (on-time performance, mishandled baggage, customer complaints, denied boardings)

1) JetBlue
2) Alaska Airlines
3) Southwest
4) America West
5) US Airways
6) Northwest
7) Continental
8) Air Tran
9) United
10) ATA
11) American
12) Delta
13) American Eagle
14) Atlantic Southeast

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