Flightlover
Posts: 318
Joined: Wed Mar 17, 2004 8:02 am

Lufthansa European Service

Tue Apr 06, 2004 12:46 pm

I will be flying Lufthansa in a little over a month. I am flying them from IAD to KBP with a stop in Frankfurt. Flew the FRA-IAD segment before so I know what to expect on long-haul flights but what about their European service? Are they serving food in economy? How is their service in general? I was supposed to fly Ukraine International Airlines but got switched last minute to Luftansa.
 
hugojimenez
Posts: 224
Joined: Fri Feb 27, 2004 2:15 am

RE: Lufthansa European Service

Tue Apr 06, 2004 1:42 pm

I think that LH service is average now. Not the same as ten or more years ago. But it is still one good option (personally prefer BA).

But try LH and tell us later your personal experience!

It will be more than welcome. Don't forget to bring your camera!
 
TriStar500
Posts: 4411
Joined: Thu Nov 04, 1999 9:50 pm

RE: Lufthansa European Service

Tue Apr 06, 2004 3:03 pm

LH's strong point is not so much fancy inflight service gadgets (at least not in domestic or continental Economy), so don't expect too much in this regard. They are, however, very punctual, run a very streamlined operation and their aircraft are very clean and well kept.
In case something goes wrong with one of your flights, they don't let you sit alone in the rain, but rather sort out these problems for you and take care that you will reach your destination with the least amount of disruption.

In case you are wondering, what kind of food they are serving on these flights, visit http://www.airlinemeals.net. They have a chapter dedicated to LH, too.
Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
 
pilatusguy
Posts: 302
Joined: Mon Jan 05, 2004 5:21 am

RE: Lufthansa European Service

Tue Apr 06, 2004 5:15 pm

I second Tristar500's comments.
Very clean aircraft, (usually) nice ground and flight crew. But nothing fancy inflight - specially on longhaul you miss the personal screens in Y-class.

As per the fact when something goes wrong - never seen anything better than LH! - I was denied boarding last spring at JFK due to oversale (holding the cheapest coach class ticket). They rebooked me to ZRH through Munich (instead of via FRA) without any problems AND gave me a $800 DBC Voucher. Bags were there, seats reserved next to each other...just all we needed!  Big thumbs up

 
AMS
Posts: 1620
Joined: Thu Aug 14, 2003 7:34 am

RE: Lufthansa European Service

Tue Apr 06, 2004 6:24 pm

In my opinion LH is offering good service on intra European flights, as well as intercontinental flights. Have to say that I rate them better on intra European flights because of seat pitch and Meal/drink service on A320/321/300 B733,734,735.

On Intercontinental flights the Meal/Drink service is also good. The only thing which I did not like is the cramped seat pitch and no PTV.

If you fly on the 744 LH will have a standing snackbar offered, which is quite nice!, and as always LH really makes sure that the cabin is clean!

Enjoy your flight!

Regards,
AMS
 
eric
Posts: 324
Joined: Sun Dec 14, 2003 9:37 am

RE: Lufthansa European Service

Tue Apr 06, 2004 6:37 pm

Lufthansa announced they will stop serving alcohol in Y as of April 1st because they are trying to differentiate between C and Y more, this to lure more people back into C. But you will still get beverages and coffee/tea.

Eric
n
 
Flightlover
Posts: 318
Joined: Wed Mar 17, 2004 8:02 am

RE: Lufthansa European Service

Tue Apr 06, 2004 10:53 pm

Oh, this is bad news that they are not serving alcohol in Y anymore. That's why I chose them over United hoping to have a few beers on board but I guess it's too late now. I was also reading the other day that they are offering internet access on their 747 between FRA-IAD-FRA. They used to have a trial period for this new feature and Internet used to be free now you have to pay for it.
 
Lufthansa747
Posts: 2953
Joined: Tue May 18, 1999 7:45 am

RE: Lufthansa European Service

Tue Apr 06, 2004 11:42 pm

Nobody seems to know whether they serve alcohol in Y at the moment. FRA-HEL 03APR had full drinks service but some people have reported no alcohol on FRA-LHR for example. Food is pretty much gone from Euro Y since April 1. Starting August 1, T/W fares will earn some ridiculous mileage as well - way to differentiate from the low cost carriers...  Insane
Air Asia Super Elite, Cebu Pacific Titanium
 
764
Posts: 486
Joined: Tue Jul 31, 2001 6:34 pm

RE: Lufthansa European Service

Wed Apr 07, 2004 12:06 am

For heaven's sake, is alcohol all you guys care about? On some domestic flights they don't serve ANY beverages any more. Now THAT is something to complain about, especially when the coffee/tea makers at the gate are out of order.
 
StarFlyer
Posts: 929
Joined: Thu Sep 12, 2002 10:07 am

RE: Lufthansa European Service

Wed Apr 07, 2004 12:13 am

764,

it's not all we care about, but a nice differentiation from the LCC, as said before. And personally, I quite enjoy a beer or a wine when going on a trip, or when returning from strenuous events.
I would be very surprised if they had quietly stopped serving alcohol. After all, Germany is the "land of beer"!  Big thumbs up

[Edited 2004-04-06 17:14:13]
Yours truly - StarFlyer
 
User avatar
Starlionblue
Posts: 17058
Joined: Fri Feb 27, 2004 9:54 pm

RE: Lufthansa European Service

Wed Apr 07, 2004 12:16 am

Maybe they should server beer and wine but not spirits? A good way to save money but not appear too stingy.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
kingsford
Posts: 403
Joined: Mon Nov 10, 2003 6:26 pm

RE: Lufthansa European Service

Wed Apr 07, 2004 12:23 am

Being a big user of LH on European flights (FRA-BRU, MUC-BRU, FRA-OTP, MUC-OTP) I can say that this is no frills but good seat pitch and often on time. Whenever they lose my luggages, which is quite often, they always find them and bring them over. Always good looking f/a's, very clean cabin, good in-flight magazine. Due to huge rate increases and less miles on european flights, I feel encouraged to looking to KLM or Tarom more often... too bad as I love the Miles&More programme and my first scheduled flight EVER was with them... nostalgia nostalgia

I always end up booking them on long-haul for the miles but true, the seat pitch is terrible, no IFE : Boring ! At least they have good service on board and usually leave on time.
 
Flightlover
Posts: 318
Joined: Wed Mar 17, 2004 8:02 am

RE: Lufthansa European Service

Wed Apr 07, 2004 1:27 am

Is their A321 comfortable? I would imagine it's very similar to a A319 or A320 but it's just a guess since I haven't been on one
 
StarFlyer
Posts: 929
Joined: Thu Sep 12, 2002 10:07 am

RE: Lufthansa European Service

Wed Apr 07, 2004 1:30 am

FlightLover,

the A321-100/200 is just as comfortable as the A319/320. Just a bit longer. Make sure you dont get stuck in the back as this narrow-body takes up to 20 minutes to deplane, particularly in winter when some passengers take their time putting on their coats.
The seat pitch on the European services is fair enough to last through a flight from 30-180 minutes. I find the A300 the most comfortable to travel on, very spacious.
Yours truly - StarFlyer
 
Flightlover
Posts: 318
Joined: Wed Mar 17, 2004 8:02 am

RE: Lufthansa European Service

Wed Apr 07, 2004 1:35 am

I recently discovered that LH operates a A300 on FRA-KBP route every Thursday. That was a big surprise for me and if I knew in advance I would have probably made my travel plans so that I was able to fly the A300 since there's not too many of them flying in Europe anymore. Does anybody have an idea how long will LH still be flying the A300?
 
StarFlyer
Posts: 929
Joined: Thu Sep 12, 2002 10:07 am

RE: Lufthansa European Service

Wed Apr 07, 2004 1:49 am

As a replacement, LH did look into the 757-300 but as it is a narrow body it couldn't be turned around quick enough (and obviously it cant carry those big containers) and the A330-200 is too much of a plane for the routes typically operated by the A300.

Thus the A300-600s will be flying around a bit longer, and will perhaps be replaced by the 7E7 or an "updated" A300 (I know that's not in the making!) when either of them is available.
Yours truly - StarFlyer
 
eric
Posts: 324
Joined: Sun Dec 14, 2003 9:37 am

RE: Lufthansa European Service

Wed Apr 07, 2004 7:19 am

764

Having more 'frills' is the greatest differentiation between the US domestic and intra-European. Seeing we also have far more HCC's in Europe they need to compete with each other on a different basis than in the US.

Forgot to mention, alcohol in regards to Y is only applicable on flights under 110 minutes. Above that time, in Y, you'll still get alcohol and a meal.

Eric
n

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