For US single aisle flights I want the "more room throughout coach" that AA
offers when in cattle car. For overseas coach I make do with what I get. A drink & snacks on all short flights are fine, but FOOD is needed for medium flights - especially if it is the second flight after a short connection.
For first and business I expect a seat that is significantly more comfortable than coach and an upgrade in food. Since I generally avoid alcohol on flights that isn't an issue, but getting my choice of food is very helpful.
In terms of service I am easier than most and generally read a book until it gets to me. I do expect the FAs to provide reasonable customer service and have a good attitude towards the passengers. I don't expect them to be my butler on a flight, or to have to put up with unreasonable paxs.
Because I am a frequent flyer program top tier with AA
I get some very nice benefits with oneworld partners, like first class check in and lounge access regardless of the fare. I appreciate that very much and always take advantage of it. The upgrade program is also appreciated and taken advantage of.
In terms of general needs or wishes:
Power points are more and more important on medium and long haul flights and I'm looking forward to taking advantage of in flight internet facilities when available.
An electrical wall outlet and authorization to use it on overnight flights is mandatory for me as I have sleep apnea (happens as you get older) and need to plug in an autopap in order to sleep. So far I have only found QF
allowing this in all classes and BA
in first & business - and have been advised that it has to be a Boeing 747.
Priority check-in is especially important, as is having the ability of reserving a seat as far in advance as possible.