Flying-Tiger
Topic Author
Posts: 3924
Joined: Mon Aug 23, 1999 5:35 am

Which Service Do You Require From Your Airline?

Wed Apr 07, 2004 2:33 pm

Just curious about the general opinion:

What service do you need from an airline and which are you willing to pay for (either directly cash on board/ground or by buying the ticket) if you are
a) first-class pax
b) business-class pax
c) economy pax?

Please distinguish between
- shortest-hops (up to 1:30)
- short-hops (up to 2:30)
- medium-hops (up to 4:30)
- long-hops (over 4:30)

Please consider beverage/food service (what do you really need and want), seat pitch, entertainment system, crew/pax ratio in cabin, newspaper/magazines, internet access, phone access,...

Ground: lounge access, baggage allowances, check-in area, drink service, internet access...

Regards
Flying-Tiger
Flown: A319/320/321,A332/3,A380,AT4,AT7,B732/3/4/5/7/8,B742/4,B762/763,B772,CR2,CR7,ER4,E70,E75,F50/70,M11,L15,S20
 
fly727
Posts: 1752
Joined: Tue Jul 29, 2003 8:27 am

RE: Which Service Do You Require From Your Airline?

Wed Apr 07, 2004 2:48 pm

Doing a little survey or research for a Start-up? This is the place man.
RM  Big grin
There are no stupid questions... just stupid people!
 
Flying-Tiger
Topic Author
Posts: 3924
Joined: Mon Aug 23, 1999 5:35 am

RE: Which Service Do You Require From Your Airline?

Wed Apr 07, 2004 3:09 pm

Nope. Reaserch paper for university.

Regards
Flying-Tiger
Flown: A319/320/321,A332/3,A380,AT4,AT7,B732/3/4/5/7/8,B742/4,B762/763,B772,CR2,CR7,ER4,E70,E75,F50/70,M11,L15,S20
 
garnetpalmetto
Posts: 5351
Joined: Tue Oct 21, 2003 1:38 am

RE: Which Service Do You Require From Your Airline?

Wed Apr 07, 2004 9:03 pm

Alright, I'll bite. I have pretty simple tastes, all told - For the shortest of hops (using your time scheme) I expect nothing. For short hops, I expect a drink and snack service. For medium hops, I expect at the least drink service and maybe some buy-on-board food options, and for long flights, I'd expect meal service.
South Carolina - too small to be its own country, too big to be a mental asylum.
 
pmanchuk
Posts: 129
Joined: Fri Oct 24, 2003 3:53 am

RE: Which Service Do You Require From Your Airline?

Wed Apr 07, 2004 9:28 pm

I'll throw my two cents in for what it's worth...

First Class - on medium and long haul, I do expect a full meal service (and I'm not talking about just some cold plate either). For the shorter routes, a decent snack (one that is NOT served in a plastic bag) would be nice. As far as seating goes, the medium and long haul should be similar whereas short haul seating can be a little less than stellar since it's only an hour or two. IFE has never been a major thing for me, so a PVT with a few movies AND some decent music will be just fine. I'm very excited about the wireless internet access onboard and hope it takes off (no pun intended). As far as crew/pax ratio, it's hard to say. Personally I do not like when it seems there's a f/a everywhere you turn. I suppose the way to describe it is this: attentative and curteous service without being overbearing. Of course I do expect seperate check-in facilities as well as a seperate pre-boarding lounge (arrival lounges are not that important to me). The two things that would mean the most to me however (when I'm paying for first class): 1. Priority baggage tags that ACTUALLY WORK! and 2. Physically seperate boarding (perhaps for example on a 747... one jetway for first and business and another jetway for coach) which would also be entered from different locations... not all 400 people crammed into one little gate area.
 
Ken777
Posts: 9061
Joined: Thu Mar 11, 2004 5:39 am

RE: Which Service Do You Require From Your Airline?

Thu Apr 08, 2004 4:46 am

For US single aisle flights I want the "more room throughout coach" that AA offers when in cattle car. For overseas coach I make do with what I get. A drink & snacks on all short flights are fine, but FOOD is needed for medium flights - especially if it is the second flight after a short connection.

For first and business I expect a seat that is significantly more comfortable than coach and an upgrade in food. Since I generally avoid alcohol on flights that isn't an issue, but getting my choice of food is very helpful.

In terms of service I am easier than most and generally read a book until it gets to me. I do expect the FAs to provide reasonable customer service and have a good attitude towards the passengers. I don't expect them to be my butler on a flight, or to have to put up with unreasonable paxs.

Because I am a frequent flyer program top tier with AA I get some very nice benefits with oneworld partners, like first class check in and lounge access regardless of the fare. I appreciate that very much and always take advantage of it. The upgrade program is also appreciated and taken advantage of.


In terms of general needs or wishes:

Power points are more and more important on medium and long haul flights and I'm looking forward to taking advantage of in flight internet facilities when available.

An electrical wall outlet and authorization to use it on overnight flights is mandatory for me as I have sleep apnea (happens as you get older) and need to plug in an autopap in order to sleep. So far I have only found QF allowing this in all classes and BA in first & business - and have been advised that it has to be a Boeing 747.

Priority check-in is especially important, as is having the ability of reserving a seat as far in advance as possible.
 
theflcowboy
Posts: 357
Joined: Sun Jan 04, 2004 3:44 am

RE: Which Service Do You Require From Your Airline

Thu Apr 08, 2004 4:53 am

As long as it gets me from point A to B in one piece im fine with it. It would be nice to not sit in coach, but hey, somebody has to. For me its more of a time thing. If a plane is getting to where I need to be when i need to be there, I dont really have a big problem with where I sit. I am not that big of a person so legroom isnt a big deal.

Anything over 3 hours, I tend to expect some kind of food, crackers or whatever. Pretty much any flight a drink. Anything over 6 I 'spect a full meal.

Check in isnt really a big deal for me either. I like to get there early just to plane watch.

Hope it helps.
A318, A320, A332, A333, B1900, B722, B732, B733, B734, B735, B737, B738, B772, CR1, CR2, CR7, CR9, MD80, MD81, MD82, MD8
 
bobb
Posts: 241
Joined: Sun Jan 25, 2004 12:15 pm

RE: Which Service Do You Require From Your Airline?

Thu Apr 08, 2004 7:11 am

For all classes:

All I need is that the airline provides a quick check-in lane at the airport. I do not want to wait behind the Mom with 5 kids and 15 bags and taking her sweet time and the lowly paid agent taking his sweet time also. Automated bag check in cool too.

It would be nice to have an no-kids class, but that's most likely a dream.