Benjamin
Topic Author
Posts: 422
Joined: Thu Oct 02, 2003 4:08 am

Boarding Rules

Mon May 03, 2004 12:07 pm

Hello. Do any of you know any airlines that ACUALLY ENFORCE the boarding rules?? I mean, when they say "Star Alliance Gold and First Class", they actually TURN BACK the rest???

I really like the advantage of boarding early, but I find that most don't enforce.

I DO LOVE the CO system of Elite Access with the different line!!!
 
Cory6188
Posts: 2609
Joined: Mon Feb 02, 2004 12:29 am

RE: Boarding Rules

Mon May 03, 2004 12:12 pm

Yeah eliteAccess is the only system I have seen that truly works for priority boarding.
 
jhooper
Posts: 5560
Joined: Thu Dec 13, 2001 8:27 pm

RE: Boarding Rules

Mon May 03, 2004 12:32 pm

I've seen it happen at Delta. In fact, the guy had a 2002 Platinum card, and it was early 2003 --and the agents turned him away.
Last year 1,944 New Yorkers saw something and said something.
 
ual4me
Posts: 69
Joined: Sat Apr 03, 2004 12:29 pm

RE: Boarding Rules

Mon May 03, 2004 1:19 pm

I've seen people turned away many times-

I tend to fly UA, so I admit I see it more on UA than others, but thats just due to lack of exposure.

I think some people think they can sqeeze through if they try to board when their seating area/row is not called. I've seen gate attendents apologize and say, "sorry, but I haven't called your seating area for boarding just yet".

Kinda reminds me of that scene in "Meet the Parents" when Ben Stiller tries to board his flight and is told to "step asside"!

And I have no problem with preboarding for F,C or premier status-they paid for it!

Where will this amount of cash take me?
 
Leskova
Posts: 5547
Joined: Wed Oct 08, 2003 3:39 pm

RE: Boarding Rules

Mon May 03, 2004 5:47 pm

Like Ual4me, I've seen it on UA (always worked - anyone, who wasn't "up" yet, got sent back) as well as on SQ leaving JFK for Frankfurt...

Regards,
Frank
Smile - it confuses people!
 
Jkw777
Posts: 4427
Joined: Fri Sep 26, 2003 11:15 pm

RE: Boarding Rules

Mon May 03, 2004 5:54 pm

I thought this topic was saying how boarding is so cool or something like that  Laugh out loud

But yeah, I got sent back when I tried to get on VS when they called 1st Class and Premium Eco.

Justin  Smile
jkw6210@btopenworld.com or +447751242989
 
jiminyman
Posts: 38
Joined: Mon Jul 28, 2003 11:14 pm

RE: Boarding Rules

Mon May 03, 2004 6:05 pm

At MAN T2 boarding agents for all commercial airlines strictly board according to airline rules and sometimes the charters will to unless the staff cant be bothered.

SQ when they flew MAN-BOM-SIN saw the toughest boarding controls, and I mean toughest.

PK though is 1st come 1st served as it becomes a rush for the pax to get on board first and swap their seats.
 
AirframeAS
Posts: 9811
Joined: Thu Feb 05, 2004 3:56 pm

RE: Boarding Rules

Mon May 03, 2004 8:09 pm

Watch the movie with Ben Stiller "Meet the Parents". In the airport scene, during boarding...nobody around but himself and the gate agent. The Gate Agent, soo full of herself and a pure snob, was calling for a certain row. Although it wasn't Ben's row, he took the attempt to go ahead and board simply because there was no one else around. When he gave his boarding pass to the agent, she told him to wait until his row was called and asked him a couple times to step back for other pax to board the plane. Then 30 seconds later she announced final boarding for all pax and he came up and gave his ticket to the agent in frustration. Then the agent goes "Oh hello! Welcome to X airlines, have a good flight". LOL!!!!
A Safe Flight Begins With Quality Maintenance On The Ground.
 
bacxboys
Posts: 37
Joined: Tue Nov 25, 2003 6:15 pm

RE: Boarding Rules

Mon May 03, 2004 8:23 pm

As I work for Cathay Pacific at T3, I can honestly say that we also have strict Boarding procedure as follows.

First and Business class are invited to board first then Our Marco polo frequent Flyers along with any Oneworld Emerald and Sapphire members.

Economy passengers are then invited to board by row number, This part is the most difficult,No body ever listens to the annoucment but we always will ask a passenger to return to their seat if its not their row number.

It is also CX policy as with most airlines to Pre-Board Families and any slow walkers first.

Justin.
 
cx123
Posts: 683
Joined: Mon May 03, 2004 8:51 pm

RE: Boarding Rules

Mon May 03, 2004 9:31 pm

I think CX is pretty good. esp in HKG with dual airbridge!
I never had to wait (I guess given my MPO status - Diamond)
 
Delta07
Posts: 94
Joined: Wed Feb 25, 2004 2:29 am

RE: Boarding Rules

Mon May 03, 2004 10:18 pm

I remember when I was enroute to SFO and I was connecting at CVG and they had started boarding the aircraft, beginning with medallion members and the like. This one lady who must have thought she was exempt of all airline rules was trying to board and her seat was at the tail-end of the plane to beat all. The gate agent kept telling her they were not boarding her row yet and she kept on ranting how she would have the girls job and all this crap. People were snickering at her and finally she said..."You haven't head the last of this." and walked off.

You know....I never did see her on that plane, I wonder what became of that.

Geeze, it's not like the plane was going to leave without her, although, personally, I think it should have  Laugh out loud
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Jumpseat70
Posts: 359
Joined: Sun Jan 25, 2004 12:52 am

RE: Boarding Rules

Tue May 04, 2004 12:08 am

Yes, we do turn people back and they get angry...but alas that is our job. Our medallions have had so much taken away that we have to keep this for them...and we do!
"Up, Up and away with TWA"
 
a3xx900
Posts: 392
Joined: Sun Jan 18, 2004 8:03 pm

RE: Boarding Rules

Tue May 04, 2004 12:18 am

One way to avoid long queues is to get an etix (electronic ticket). When your class is called for boarding, you simply insert your ticket to an extra reading machine and leave the other cowd behind  Smile

Makes you feel special even though you aren't. You even paid less than the other ones  Smile Oh well...

Is this only with LH or also with other airlines?
Why is 10 afraid of 7? Because 7 8 9.
 
mhodgson
Posts: 4673
Joined: Mon Dec 30, 2002 8:47 pm

RE: Boarding Rules

Tue May 04, 2004 12:32 am

Ryanair at BLK and STN do - at BLK everyone crowded round the agent during the 'families' call, and she said wait... made a call for families... no-one came so she boarded 1-30. I was 001!

U2 at STN and AMS seemed a little lax, at STN the flight was late so no order was ashered to, at AMS it was a bit hit and miss.
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
 
Guest

RE: Boarding Rules

Tue May 04, 2004 12:41 am

My experiences with Continental's Elite Access are that at SFO, not only are boarding rules formal and enforced, but credentials are checked. During elite boarding, Platinum first, then Gold, then Silver -- others are turned back. Then general boarding of the the back of the plane. Then the front. The trick is that they always have enough people on hand to control the boarding.

At IAH, it depends on the gate agent and/or the size of the boarding. If it's a light boarding, then "Y'all come!"

At CLE, everyone is usually polite, but few care who boards when. The same would apply at IAD, except they still have random TSA gate checkers who will completely unpack your rollerbag.

At DCA, boarding is stopped if anyone steps out of queue or anyone tries to board at a time other then when they're called. Nevertheless, it's efficient.

At BWI recently, where CO and Air Mobility Command come together, escorted rectangular boxes seem to have boarding preference.

 
MY7E7
Posts: 75
Joined: Thu Apr 29, 2004 10:37 pm

RE: Boarding Rules

Tue May 04, 2004 2:02 am

I've seen it numerous times with DL. Non elite status passengers are being asked to step aside and wait for their seat to be called. But I've also seen it several times that passengers that have a seat in a row that hasn't been called yet are being asked to wait for their turn. UA sees to enforce that in IAD too from what I've seen.
I'm not always right but that's no reason to insult me
 
slider
Posts: 6805
Joined: Wed Feb 25, 2004 11:42 pm

RE: Boarding Rules

Tue May 04, 2004 4:07 am

The only downside with giving preferential boarding to elite customers, ala CO's Elite Access program, is that literally over half the plane can be Elites in certain markets...

So when the "initial" boarding call is made with the appropriate announcements, seriously more than half the bird will be boarded even before calling row numbers.

Outside of FC and Elite boarding, I'm a big believer in adhering to strict numerical boarding...it does in fact make it SOOO much easier to board on time, get gear stowed, etc.

 
BritPilot777
Posts: 998
Joined: Thu Apr 08, 2004 10:05 am

RE: Boarding Rules

Tue May 04, 2004 4:12 am

UA Does it at Heathrow quite often, kinda a funny site seeing 50 people being turned away and one person who actually can board due to their status walking down the jet way.
Forever Flight
 
IAHAAPLATINUM
Posts: 60
Joined: Thu Apr 22, 2004 10:57 pm

RE: Boarding Rules

Tue May 04, 2004 4:21 am

Well said, Slider. Boarding by rows (from the rear of the aircraft), and enforcing that policy, is the most efficient manner.

That said, I have to add that I enjoy preferential boarding when I'm in FC. I'm typically on AA, and haven't frequently seen PAX boarding without being called turned away, but have seen it happen on occasion (I did have another passenger push her way in front of my, saying that she was in FC - of course, I let her by - and she didn't even seem embarrassed when I sat down in the seat behind her).

It always amuses me when every one cues up, only to stand and wait at bit longer.
 
Guest

RE: Boarding Rules

Tue May 04, 2004 4:28 am

The only downside with giving preferential boarding to elite customers, ala CO's Elite Access program, is that literally over half the plane can be Elites in certain markets...

I've been on a few morning flights between AA hubs where literally 50% of the passengers were elites, and they just did a call for Group 1, then Groups 2-5 as one.
 
Guest

RE: Boarding Rules

Tue May 04, 2004 4:32 am

On all my recent Delta and Song flights I have seen them turn people away trying to board before their zone # was called, always funny to see the look on thier faces when they get rejected.

Karl
 
sonyericsson
Posts: 103
Joined: Fri Mar 19, 2004 8:35 am

RE: Boarding Rules

Tue May 04, 2004 4:38 am

hi there,

well for me its okay if eöite members can board first.
but hey, i always board as the last person and enjoy the stress people make to board the plane.
always funny to see.....

greets
 
Ndebele
Posts: 2847
Joined: Mon Apr 09, 2001 3:16 am

RE: Boarding Rules

Tue May 04, 2004 4:46 am

Did Lufthansa introduce the narrow-body boarding rule that window seats are boarded first, then middle seats, then aisle seats? At least I have heard so, and I have seen signs at the gates that said so. It makes sense because this way the aisle passengers don't have to stand up again to let other passengers sit down at the window seat - but if they stick to that rule, families / groups will be separated.

@Mhodgeson
Ryanair at BLK and STN do - at BLK everyone crowded round the agent during the 'families' call, and she said wait... made a call for families... no-one came so she boarded 1-30. I was 001!
Doesn't Ryanair usually board 1-65 first? Or is that only at STN?
 
User avatar
PA110
Posts: 1897
Joined: Sat Dec 06, 2003 1:30 am

RE: Boarding Rules

Tue May 04, 2004 5:52 am

I've always wondered why F and C class passengers are in such a hurry to board. If they have lounge access, why not enjoy the lounge until everyone else is on board? When I worked at AF, we purposely began boarding with Economy. We left F and C passengers in the lounge and told them we would page boarding when it was time. It was far more orderly, and most premium passengers enjoyed the fact that they could simply walk on board, stow their things and within moments, the aircraft was being pushed back.

Boarding premium passengers first, especially on aircraft with a single forward boarding door (like 767-200 and most 767-300) makes no sense at all. Premium passengers board, get seated, then get pummelled by Economy passengers packing all their gear down the aisles. FA's are trying to serve welcome beverages, while Economy passengers are trying to get down the aisles. There is way too much congestion. It would really be better to board Premium Frequent Flyers traveling in Economy first (for best overhead stowage), then the rest of Economy, then Business, and finally First... allowing them maximum time in the lounge.

But that's just my 2 cents!
It's been swell, but the swelling has gone down.
 
IAHAAPLATINUM
Posts: 60
Joined: Thu Apr 22, 2004 10:57 pm

RE: Boarding Rules

Tue May 04, 2004 6:01 am

As a frequent PC traveler, I want to get on the plane just so I can sit and relax a bit, which is usually easier there then in the boarding area. If there were such a thing as a lounge within easy access of most gates, I would agree with boarding FC last. Unfortunately, at least at IAH, that isn't true. And I haven't ever experienced an airline paging me from the airline club (at least not CO or AA).

As for the economy passengers passing through FC, that's just part of the deal. And as for FAs serving drinks in FC prior to departure, my experience over the past few years is that either they wait until coach is boarded, or they don't bother at all.
 
mhodgson
Posts: 4673
Joined: Mon Dec 30, 2002 8:47 pm

RE: Boarding Rules

Tue May 04, 2004 6:16 am

@Ndebele

I think it was 1-65 at STn, but I think BLK was 1-30 due to capacity, plus the load was only 64 anyway (I heard the chief stewardess say).
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
 
AvianceGirlUK
Posts: 627
Joined: Thu Jan 15, 2004 10:40 am

RE: Boarding Rules

Tue May 04, 2004 6:22 am

Bacxboys.. do i know you.. I have probably seen you around hey..
But yeh for SQ in LHR we take First Class, Business Class and Elite Gold members first.. anyone lower and you get turned away! We are also quite strict with our boarding. However, when we do the Biman Bangladesh flight, we just open the doors.. no announcement.. Now that is fun to watch  Smile
 
Red Panda
Posts: 1433
Joined: Wed Jun 14, 2000 12:58 pm

RE: Boarding Rules

Tue May 04, 2004 5:20 pm

Bacxboys, do I know you in person? Your post above makes me feel like I am working with you every night.

LOL
r panda
 
mehtabrahman
Posts: 219
Joined: Tue Feb 05, 2002 2:36 am

RE: Boarding Rules

Sat May 08, 2004 3:45 am

WOW AvianceGirl (clap, clap,clap)!!! Now that is truly heroic isnt it? U r the biggest ra*ist I have seen in my life. From your post, you have only proved how incompetent you are in your job. Hope I never see you in one of my flights ever in my life!
 
B4REAL
Posts: 2557
Joined: Sun Aug 10, 2003 5:53 am

RE: Boarding Rules

Sat May 08, 2004 4:09 am

Slider Says it right on. Some flights are mostly elite members. I am gold DL - and am convinced that silver DL is entirely worthless.

Even I don't get my upgrade, so there are lots of us in coach. Ever since they opened up upgrades to all fares, increased RJs / decreased mainline flights, made it easier to get elite (new MQM rules), too many people are elite. I will be platinum probably by June based on flight activity that was similar to 2003.

So, I'm convinced that Platinum is devalued also....
B4REAL, spelled like it sounds
 
AIR757200
Posts: 1466
Joined: Mon Jul 17, 2000 8:30 am

RE: Boarding Rules

Sat May 08, 2004 4:25 am


When I worked the gates, it really depended on the flight load.. flights that were typically about >40% full, I would enforce the group-boarding numbers if I noticed to many people were in line with the wrong group number (I would stop boarding and pick up the mic. and ask for passengers to "review your group boarding number and board when your number has been called.")

However, I noticed the people are really receptive to the annoucements about group boarding procedures (as I or another agent would explain the group system, I often witness a lot of people pulling out their cards and looking for the number).


 
supersonic78
Posts: 146
Joined: Wed May 05, 2004 9:11 am

RE: Boarding Rules

Sat May 08, 2004 7:36 am

For LX we have following rules:

We start boarding with Y-class passengers passing through one channel, in our announcement we ask C-class passengers to wait for their boarding call, as we board them after we have almost finished Y, for sure if a C passenger wants to board we let them pass on the other channel....
First class as well as Circle and travel club gold members are invited to contact the staff at the gate for an individuel boarding as well through the other channel not used by Y class pax !

greets

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