Just had a conversation with my friend who is Frequence Plus Rouge with AF
. He was assigned seat 3A, classe Affaires, on the 1st 777-300ER departure out of JFK
on the 10th of May.
He said his ground experience at the airport was very positive, friendly and courteous ground staff. He made it a point to let a ground staff supervisor know, who was grateful because all they ever get are complaints.
Once on board, he presented himself to the Chief Purser as a cabin crew/paying passenger (he is a cabin crew member for a domestic US company). At Air France it is courtesy for fellow cabin crew members to make their presence on board known for safety reasons; never know when another cabin crew member may be useful. In any case, he said the Chief Purser could not have cared less having responded "yes, what do you want me to do?" and that he found the entire crew to be quite cold and distant, very different from the rest of his experiences. At one point during the flight, he went to get a drink at the business class bar and one of the stewards asked him if he was a Tempo (economy) or Business class passenger. My friend was rather offended.
The IFE was more or less non existant. They were able to provide three films but nothing more. For this flight, the IFE was not that important since he was tired and ended up sleeping. There was a Rockwell representative on board.
As for the new business class seat, he says it is actually quite nice and quite comfortable; it is just a matter of finding the right position for yourself. The blankets are different, the company having done away with the seahorse. The blankets have a big AF
on one of the corners. He noted that neither the ground staff nor the cabin crew distributed any information sheets regarding the new seats and that no cabin crew offered any passengers any help in discovering the new seats (they are supposed to!).
Meal service was standard night-flight service ... he chose the fish "plat du jour" but said it was only mediocre ... all of the china was the same.
All in all he reports that he had a great trip, with the biggest exception of the cabin crew. When he told me this I was rather disappointed to hear this. For the first commercial departure of the 777-300ER out of JFK
, one would have thought they would have been a little more festive / welcoming.