This is a question I have for Customer Service Agents/Ground Crew working for airlines all over the world.
I started my career at Menzies/Ogden as a CSA outsourced to KLM, in a KLM uniform. After a year or so, KLM started to do self-handling and I was recruited by them, so I now work for KLM.
The job is basically the same. We also handle third party airlines, such as CO, PY and later this year DL and RG.
My question is: Do you rather work for an airline or a ground handler and why?
Here is how I see it:
- At KLM I enjoy more non-rev benefits as do my close relatives on multiple airlines (Interline Agreement). At Menzies I only got one ticket a year (ID90) for myself and only on KLM, because that was the only flight I did.
- At Menzies you enjoyed the perk of working at different Menzies station in the world. I worked at HKG when Chek Lap Kok opened in 1998 to assist KL/NW agents. Also worked in SXM, CCS and in AMS.
- At a ground handler you also have the perk of handling a lot more airlines than at an airline, so you get around more in other words.
What's your opinion?