Experiences About Eticket

Thu Feb 10, 2000 9:07 pm

Hi !

I'm intrested your experiences about eticket (reserving flight from airline-web-site and getting ticket from ticket-office in airport). And which airline offers this kind of service ? I know that e.g. Finnair offers that, but my collagues aren't happy at all this service. I can't say what was wrong but they just said, unreliable.

I have used eight times eticket from SAS and I think it's very reliable, easy and save my time to book my flight. Yes, I'm very happy for that. What is your opinion ?

RE: Experiences About Eticket

Fri Feb 11, 2000 12:59 am

Can't say for certain but most, if not all, major carriers (and probably some regionals as well) in the U.S. offer electronic ticketing.

I have not had paper airline tickets in a long while. For the past 18 months (maybe more) I have purchased my tickets exclusively via the airlines' web sites and have had an itinerary either e-mailed to me or sent via "snail mail." Then, all I do is go to the gate (if I have carry-on bags) or the ticket counter (if I have luggage to check) and get my boarding pass(es).

Now, at least with AA and UA, you can check your bags curbside even if you have an electronic ticket. The skycaps have been trained in basic computer entries to verify that you are on the flight in question, and they check your photo ID at that time. Then all you do is go to the gate for check-in (again present your photo ID) and receive your boarding pass(es).

That might sound crazy as it represents two "check-in" events but, believe me, if you are not an "elite" level frequent flyer (which typically allows you to check in at the Business or First Class counters), it can save you a lot of time doing it this way. (Hopefully there will be a short line at the curbside check-in point and at the gate) Your other option, when traveling with checked baggage, is to stand in the regular ticket counter lines which, at O'Hare, can sometimes represent a 30-45 minute wait.

All in all, electronic ticketing has been a very realibale system for me...any others have "horror stories" to tell?

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RE: Experiences About Eticket

Fri Feb 11, 2000 2:23 am

Well, I'm not an "elite" flyer or anything just an average pax. And Last year I used Continental's system of e-ticket. I had no problems. I bought the ticket thru, and they emailed me an itenerary. I just took that to the airport, and I didn'tt even have to give them the number! I just told the ticket agent my name and they had itt on file.

I would definitely consider using it again.
Bruce Leibowitz - Jackson, MS (KJAN) - Canon 50D/100-400L IS lens

RE: Experiences About Eticket

Fri Feb 11, 2000 3:04 am

I book my flights using e-tickets only. I usually phone CP or AC and have them send me my receipt and itinerary via snail mail. Sure, they ask me for ID and stuff like that, but there has never been any problem with that. I use the business class check-in regardless of class. I'm able to do this as I carry a Canadian Plus Club card. There's another advantage for those booking CP flights on eticket - You could get 250 bonus points one-way, or 500 bonus points return if you book the flight on an e-ticket.

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RE: Experiences About Eticket

Fri Feb 11, 2000 5:48 am

As a 100K flyer on United/Star Alliance, I find it very convenient and am happy more and more of their international flights can be E-ticketed. Given my schedule, I often have to make flight changes, etc. When I finally arrive for my flight, I get my boarding pass and board. No problems, no lost tickets, no reticketing, etc. has many forums. It has spell check and search functions. Use them before posting!
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RE: Experiences About Eticket

Fri Feb 11, 2000 7:19 am

I love e-Ticket! I travel alot for business and most of my flights are e-Ticket on Continental. What happens is that I call my company travel agent, make arrangements. They then either fax my itinerary to my office fax or if I'm not going to be in the office before the trip, they simply give my confirmation #. I can then check in at the Continental e-Ticket kiosks that are in most major airports that they serve. I love the kiosks because you can change your seats (if you want) right on the computer.

I do have a horror story, though. I flew to EWR-DTW-SBD recently. The EWR-DTW segment was Continental, and the DTW-SBD segment was on Mesaba (Northwest). As you know, Continental & Northwest have their alliance which allows check-through to your destination. I got my e-ticket boarding passes through to SBD at EWR. When I was at DTW to get on the Mesaba flight the Gate Agent took one look at my boarding pass and demanded my 'regular ticket'. I said I didn't have a regular ticket, I have an e-Ticket. She said "No you don't", I said, yes I do. I then layed down the boarding pass in front of her and spelled out the letters E TICKET. She then growled at me, started cursing at Continental under her breath, and started punching something up in the computer. After a minute she got frustrated, took my boarding pass, and waved me on board.

Moral of the story: If your itinerary has a segment on another airline (codeshare or whatever), don't get an e-ticket. If you do, check in at the regular counter before you go to the gate.

RE: Experiences About Eticket

Fri Feb 11, 2000 7:43 am

I actually did have one little negative incident concerning e-ticket boarding passes, though. This was on a flight from YVR to YYC. This is an excerpt of a letter I sent out to Canadian Plus, after finding out that I was missing point from my account:

"Attn: Canadian Plus:

Re: Missing flight/CP points in account

I received my Canadian Plus account summary in the mail and found that it did not contain anything about my return flight on November 14/99 from Vancouver to Edmonton via Calgary. I called a Canadian Plus agent and found that while the flight segment , Flight 1361 from YYC to YEG was in my account, but not Flight 664 from YVR to YYC. The account summary is dated as of November 20/99.

While the entire missing information may have been because the summary was processed so soon, I believe the missing flight segment and associated CP points crediting (Flight 664) may have been accidentally wiped from the computer system as I was boarding Flight 664 in Vancouver. Just after taking my seat, I noticed that the gate agent had accidentally torn off the wrong return boarding pass, the one for Flight 1361 instead of 664. I returned to the gate and pointed out the error. The gate agent apologized and politely gave me the proper boarding pass for Flight 1361. Fortunately, I missed no flights, nor were there any major delays.

I have been a loyal Canadian Airlines customer for several years and I hope to still be able to use my CP points in the future even after Air Canada has successfully acquired Canadian Airlines. I would greatly appreciate if you could send me a new account summary containing the points for Flights 664 and 1361 on November 14/99. As proof that I flew on such flights, please find enclosed my e-ticket receipt, flight summary, boarding passes and the Canadian Plus account summary."

On top of that, I had the Canadian Plus account summary sent out to me with completely the WRONG flight details, collecting points on flights like YVR-YXY(Whitehorse, YT), YVR-YLW(Kelowna, BC), YVR-YWG AND a couple of hotels I never stayed in. These were flight segmants I have never flown in my entire life!!!
Apparently CP Plus sent me the account summary with MY address but with SOMEONE else's flights and points on it!!! Turns out that Canadian Plus had a computer glitch when it came to printing out account summaries. The glitch had since been fixed and my missing points were restored to my account.

I'm sure there must have been a lot of calls to CP PLus from quite a few CP Plus members across the country with the same problem! LOL

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RE: Experiences About Eticket

Fri Feb 11, 2000 8:04 am

I have been using the E-Ticket exclusively since its introduction.

My first trip on the E-Ticket was on USAirways' Metrojet to IND. I had decided to try this new technology. We were going from PVD to IND. Since both me and my mother had only carry-ons, we went directly to our gates.

I was worried that something may go wrong, so I came prepared with print-outs, phone numbers and the likes. However, once we showed our IDs we received our tickets, we found there was nothing to fear.

I have had no problems with this format. I think it's better than the ordinary paper tickets because it's flexable (from the airline's POV).

Oh-- I do have a good story about this though! This past Thanksgiving, I took United Airlines from Lafayette/Purdue University Airport to O'Hare, then a connection to Providence.

Since I had a long layover in ORD, I decided to get some pictures of planes. So I cruised the terminal snapping pictures. Then as I began my journey back to my gate, I found I had lost my ticket! Oh no! Time to panic!

I went up to the United Customer Service desk, expecting to get upbraided and told "sorry, sucks to be you!" However, what I found was a nice lady who told me, "don't worry... you have the E-Ticket. No one else can use it." She reprinted me a new one and I was off to my flight!

I say go with it! However, do bring a copy of your intinary with you... just in case something does happen.  

- Neil Harrison
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RE: Experiences About Eticket

Fri Feb 11, 2000 9:14 am

I have used Alaska Airlines e-ticket for travel to and from SEA. Alaska has a kiosk computer system that allows you to check in electronically by entering your reservation number. It scans your ID and prints out a boarding pass and luggage tags if necessary. Then someone behind the counter checks yout ID, puts the bags on the conveyor and you are set. If you don't check bags in, you don't have to have any contact with a human being until you board the plane.

Southwest e-tickets are also convinient (but I whish they offered assigned seating). I once booked a flight for my sister and took her down to the airport and she departed 1 1/2 hours after first deciding to take the trip!


To "Bicoastal"

Fri Feb 11, 2000 2:23 pm

I'm so glad to see someone refer to United's top-tier Mileage Plus category as 100K. It makes me crazy to hear/see UA refer to it as "1K" when it is for their 100,000 milers. "K" designates 1,000 does it not? So 100,000 = 100K, not 1K.

Whew! My mental fit is over; I feel much better now.

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RE: Experiences About Eticket

Fri Feb 11, 2000 8:09 pm

A short time a go I travelled from Zurich to Berlin. I booked my ticked on Swissair's web-site and got my boarding pass at check-in (I did not have any (paper)ticket.)
I worked perfectly, I shall do it again.
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RE: Experiences About Eticket/Cost

Fri Feb 11, 2000 9:24 pm

On a number of recent trips I have found that quotes given by scheduled airlines in the UK - BA, BM, KLMUK, can be beaten by e-travel agents. Same flight but lower cost. The exceptions are easyJet and Ryanair.
L1011 - P F M
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RE: Experiences About Eticket

Sat Feb 12, 2000 7:58 am

I've flown with electronic tickets on Southwest, Delta, US Airways Express, and Air Canada. The only time I've had trouble was on Air Canada, where the check-in agent in Honolulu (who worked for United) didn't know how to check us in with the AC e-ticket. The agent next to her had to constantly help her. So not a problem but checking us in took longer than it should have because of this. On the return flight the Air Canada-employed agent in Vancouver had no problems.

However, although I haven't had any significant problems, I still have a personal preference. I just like having the physical ticket in my hand. This causes some trouble with United Shuttle, because they seem to do e-ticket by default at telephone reservations. On one recent flight I made the reservations over the phone and requested a paper ticket. A few days later an E-Ticket itinerary arrived...fortunately paper tickets arrived a few days after that. Another flight soon after that I booked through a travel agent, who printed them for me right there...fortunately I use a travel agent that doesn't have a surcharge.  

How About A Problem *without* An Eticket?

Sat Feb 12, 2000 10:14 am

Back in 1993, after my brother and I got off a QF flight in SYD, we were to board a QF 747-400 to CNS(Cairns). The thing is, that many Australian airports use e-ticket boarding pass scanners at airline gates. We only had a standard Canadian Airlines boarding pass for the QF flight. Now, I thought that we were going to have to go to a ticket counter to get the e-ticket boarding pass. But, no! Being as friendly as Aussies go, the gate agent simply ushered to the front of the line(mostly Japanese tourists, as the flight was to go on to Nagoya). She just took our passes and allowed us to board. What a nice plane, this 747-400!

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