antiuser
Posts: 646
Joined: Thu May 27, 2004 9:43 am

Bad Experiences With AA E-Ticketing?

Thu May 27, 2004 10:47 pm

I booked my flight on AA.com 3 days ago and no money has been taken from my girlfriend's credit card (which was used for the purchase) and still haven't received my confirmation email for my GIG-SEA trip (through JFK).

Since this is my first time not doing the paper tickets thing, does it usually take this long? I've called AA and my reservation is confirmed and active (after I sifted through all the crap through their customer service menus), but they keep saying I should get it "soon" and I'm beginning to worry.

I posted a similar thread yesterday but it seems as if it got archived right away with no replies thus I can't revamp it. Any pointers would be helpful.

Cheers all.
Azzurri Campioni del Mondo!
 
jamotcx
Posts: 839
Joined: Sun May 16, 2004 10:20 am

RE: Bad Experiences With AA E-Ticketing?

Thu May 27, 2004 10:50 pm

I booked my ticket back in March.

I'm going to the AA desk in a few weeks time to get them to print me out an itenery as the one you can print on AA.com is not valid for checkin.


Jamo

[Edited 2004-05-27 16:01:38]
 
flug
Posts: 73
Joined: Fri Jun 29, 2001 5:59 am

RE: Bad Experiences With AA E-Ticketing?

Thu May 27, 2004 10:55 pm

I just bought an e-ticket with AA it took a while (5-6 days) before my credit card was charged. Although I got my confirmation e-mail the same day I booked my ticket. Mind you they mispelled my name so I had to call their resv. line had it changed and no confirmation was sent to reflect the change.I would call back if you don't get a e-confirmation soon. Hope this helps a bit.
 
jamotcx
Posts: 839
Joined: Sun May 16, 2004 10:20 am

RE: Bad Experiences With AA E-Ticketing?

Thu May 27, 2004 11:00 pm

I rang them twice about a confirmation. Both times they said to just give my Record Locator at checkin, and that my reservation is all good. Even used my miles to upgrade to Bis.


Jamo

[Edited 2004-05-27 16:01:55]
 
antiuser
Posts: 646
Joined: Thu May 27, 2004 9:43 am

RE: Bad Experiences With AA E-Ticketing?

Thu May 27, 2004 11:04 pm

Yeah, so I'll wait a few days more, then. Thank you Flug.
I did get a confirmation email saying my reservation was confirmed and all, but they said I should receive yet another one, which I should print and present at the AA desk at GIG - that's the one I have yet to receive and am worrying about.

On a different matter, how's AA service in Y? I managed to score the seats with power ports both on the 777 and the 757, and both are window seats... but what can I expect from them in regards to IFE, moody FAs and so forth?

Cheers all.
Azzurri Campioni del Mondo!
 
BritPilot777
Posts: 998
Joined: Thu Apr 08, 2004 10:05 am

RE: Bad Experiences With AA E-Ticketing?

Thu May 27, 2004 11:06 pm

Booked an E-Ticket on United a few months back, took 3 weeks before the credit card was charged.
Forever Flight
 
AATripleSevens
Posts: 22
Joined: Sat May 01, 2004 3:41 am

RE: Bad Experiences With AA E-Ticketing?

Thu May 27, 2004 11:34 pm

Antiuser,
Similar thing happened to me. Booked the tix, charge took a while to show up, and email confirmation was never sent.
Cust. service person assured me all was ok, and it was. With an E-ticket you only need your passport and the purchasing credit card anyway, as far as I can recall. Dunno if this is different for non-U.S. residents, though.

I find the FAs to be fine...but my standards are easy to meet: hand me my food and drink, collect my tray quickly and otherwise don't bother me.
I find AA's FA to be unobtrusive and mostly professional. And I like that they don't take crap (indeed, this can lead to impromptu IFE). As for equipment, you may be able to tell that I really like AA's 777 service. IFE is more than adequate and there is enough room even in coach. I'm not as keen on the 757 service, though. But upgrades are pretty cheap now--$25 for 500 miles on aa.com. Last time I did JFK-SEA (2422 miles) I upgraded and it was worth every penny.
 
antiuser
Posts: 646
Joined: Thu May 27, 2004 9:43 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 1:33 am

"With an E-ticket you only need your passport and the purchasing credit card anyway, as far as I can recall."

See, the thing is, the purchasing credit card is not mine. My girlfriend is in Seattle and I'm in Rio, I used her credit card (she read me the info over the phone) to book the tickets because I'm a bit cash-strapped right now. That's what worries me if I don't get the bloody email. I've already spent a bunch of cash on international calls to AA customer service and they don't have a gratuitous 0800 number here in brazil so it costs just about the same to call the local office.

As far as upgrading goes, I'm getting a bunch of mileage from the GIG-GRU-JFK leg... can't I upgrade the JFK-SEA leg with mileage alone? Need I pay for that?

You guys are being quite the helpful lot, thanks very much.
Azzurri Campioni del Mondo!
 
deltairlines
Posts: 6877
Joined: Mon May 24, 1999 4:47 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 1:36 am

Question about upgrades:

I am flying AA tomorrow (AA1517 BOS-MSY, and AA497 MSY-DFW and AA1272 DFW-BOS on Tuesday 1 Jun) and was wondering how much it would cost me to upgrade on an N class ticket. I don't have enough miles, or status (Gold on Star, Elite on SkyTeam, but nothing on OneWorld/AA) to do it, but I was wondering if they did something (like DL) where the sell upgrades at the gate (as long as you're not in deeply discounted coach, which I'm 99% sure N class isn't...).

Jeff
 
FLY2LIM
Posts: 1095
Joined: Thu May 06, 2004 6:01 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 1:49 am

Antiuser:
I fly AA exclusively and I always book my tix online (my tix are always from SFO/SJC to LIM). The one confirmation email is the one you get. I have never gotten a second email. The most important piece of the puzzle is the record locator, always a six letter code like FLYLIM, for example. I have always been told to have the credit card of record available to present to the customer service agent. However, the times I have been asked for it are more the exception than the rule. Now, keep in mind that as an AAdvantage member all my info is on file so they probably consider me "low risk" (which would be wrong as I am "no risk at all", rather).
The one issue that may change everything is the fact that you are booking from overseas. I don't know if the rules are different for you, I have no idea. But, as long as you have a record locator number with you, there shouldn't be a problem.
Another thing is that AA does not let you upgrade with miles on international segments. You have to purchase the upgrade. However, on a JFK-SEA leg I would certainly recommend an upgrade.
I don't know what F/As are like for other airlines. As far as AA goes, and I am not an employee (nor have I ever been), they are simply wonderful people. I met several that have been flying with AA for 35+ years. On the LIM routes, I tend to run into the same people a lot and they recognize me (I am not a frequent flyer, just a consistent one) and they are warm, caring, and extremely professional. The US crews are equally warm, caring, and professional. As with anyone in any type of profession, give them a smile, say "please" and "thank you", and treat them as people and they will respond likewise.
I hope this helps.
FLY2LIM
Faucett. La primera linea aerea del Peru.
 
CaptOveur
Posts: 6064
Joined: Thu May 06, 2004 3:13 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 1:50 am

Booked an E-Ticket on United a few months back, took 3 weeks before the credit card was charged.

Well it was United.. they probably had their credit card billing shut off for not paying the bill.


I have E-ticketed with AA several times, it does take them a few days, usually, to bill your card but I love not messing with paper tickets. Just show up with your picture ID and a smile and you are good to go... Also nice not paying that outrageous fee for paper tickets (isn't it $50 now?)
Things were better when it was two guys in a dorm room.
 
jamotcx
Posts: 839
Joined: Sun May 16, 2004 10:20 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 2:00 am

Another thing is that AA does not let you upgrade with miles on international segments. You have to purchase the upgrade

its 25000 miles for upgrade to next class of service on discount tickets. 10000 miles on full fare tickets.


Jamo
 
bullpitt
Posts: 757
Joined: Sat Mar 06, 2004 7:09 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 2:09 am

Normally you must present your cc at check in, if you say that you didn't use your own cc I would confirm this with AA, ASAP or you might find they won't let you on the flight. The printed confirmation normally is only that, a printout of your itinery and little more. Believe me confirm with them about the form of payment or you might find yourself in a bit of a spot.
These are my principles but if you don't like them I have others
 
FLY2LIM
Posts: 1095
Joined: Thu May 06, 2004 6:01 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 2:12 am

Jamotcx:
You are 150% correct! I'm such an idiot. AA does not let you upgrade using "electronic upgrades" on international segments. You can only use miles for this, as you stated above. My mistake!
FLY2LIM
Faucett. La primera linea aerea del Peru.
 
aa61hvy
Posts: 13021
Joined: Fri Nov 05, 1999 9:21 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 2:22 am

When I do AA's e-ticket, I print out everything, and bring it with me to the airport just in case.
Go big or go home
 
antiuser
Posts: 646
Joined: Thu May 27, 2004 9:43 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 6:57 am

I think I figured out what was going wrong. The Visa people were holding the charge because my girlfriend needs to call and approve charges over $1000. Now my status on the site has changed to 'ticketed', so hopefully I will get my ticket number soon.

Thank you all for your answers and help.
Azzurri Campioni del Mondo!
 
vatveng
Posts: 1094
Joined: Wed Jan 07, 2004 11:49 pm

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 7:44 am

Has AA actually gone to fully electronic tickets now? When I flew them in 2002, I booked an E-Ticket online, only to receive "Paper E-Tickets" in the mail... the standard looking paper ticket with the words "Electronic Ticket" printed in big letters at the top, which struck me as odd... an "E-Ticket" in name only? I always wondered what's the point of calling it an E-Ticket if it's on the same cards printed by the airline as a standard paper ticket.
 
User avatar
PA110
Posts: 1897
Joined: Sat Dec 06, 2003 1:30 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 7:48 am

Domestically, all U.S. carriers should be fully e-ticket now. Internationally, it depends on the airport and route. Some airports use handling agents whose equipment is not able to process e-tickets. Some routes make use of code-shares, where the operating carrier does not have e-ticketing capabilities yet. In both cases, things are improving rapidly, and e-ticketing should be pretty much global in the not too distant future.
It's been swell, but the swelling has gone down.
 
tekelberry
Posts: 1309
Joined: Tue May 13, 2003 6:37 am

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 1:08 pm

Under "My Reservations" on AA.com, it will list the status of the ticket. If it has been ticketed it will say "Ticketed" followed by what date it was (e-)ticketed on. If all it says is "Purchased", then it hasn't been ticketed yet.

Normally you must present your cc at check in, if you say that you didn't use your own cc I would confirm this with AA, ASAP or you might find they won't let you on the flight. The printed confirmation normally is only that, a printout of your itinery and little more. Believe me confirm with them about the form of payment or you might find yourself in a bit of a spot.

That's only UA that requires the CC used to purchase the ticket upon check-in. AA does not require this.

All you need for AA check-in for e-tickets is your ID. You do NOT need an actual receipt, although it could save time in looking up the reservation.
 
access-air
Posts: 1576
Joined: Thu Sep 21, 2000 5:30 pm

RE: Bad Experiences With AA E-Ticketing?

Fri May 28, 2004 1:17 pm

One thing......
YOU SHOULD HAVE USED A TRAVEL AGENT!!!!!!
Then you could have walked right out of their office with your E-tkt in hand....
Good luck!!

Access-Air
Remember, Wherever you go, there you are!!!!
 
jamotcx
Posts: 839
Joined: Sun May 16, 2004 10:20 am

RE: Bad Experiences With AA E-Ticketing?

Thu Jun 03, 2004 9:02 am

What happens if your credit card expires and then you decide to change credit card companies?

Anyway I'll go to the AA desk at Manchester when I start work there and get them to print me an eticket.


Jamo