I checked in with NW
yesterday and there were two agents and I believe 6 check-in kiosks. The agents were in front of the counter instructing people to use the kiosks with lessons from them. I had a quirk in my res so the kiosk screen instructed me to see an agent for"special handling". I did and that was that pretty quick. I always use the kiosk when one is provided.
ALSO..at the gate, there is a carrier(forgot which one) is testing auto-boarding at the gate. You, not the agent, place your boarding pass into the little reader the carriers now have and then you board.
Agents WILL be needed, but not as many as a few years ago. A couple of weeks back, I thought I read NW
laid off or will lay off a couple of hundred agents with most at DTW
. Someone correct me on that if I am wrong.
If two people agree on EVERYTHING, then one isn't necessary.