gilesdavies
Posts: 2268
Joined: Tue Dec 02, 2003 7:51 pm

Are Check-In Staffs Days Numbered?

Sat May 29, 2004 6:20 am

Just reading on easyJet's website that they are introducing at EMA there first self service check-in desks.

The one major difference being compared to other airlines is that passengers have no choice but to use the automated check-in service and no staffed check-in desks will be available.

This is a very brave and bold move by easyJet, and reflects there branding as a low cost airline and keeping costs to a minimum.

I can however see this is not going to be a popular option for many of the more "traditional" passengers that like the "face-to-face" service.

Whats your opinion of this new innovation?

http://www.easyjet.com/EN/news/20040528_02.html



[Edited 2004-05-28 23:31:45]

[Edited 2004-05-28 23:33:18]
 
GulfstreamGuy
Posts: 623
Joined: Sat Jul 03, 1999 6:30 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 6:38 am

It's unfortunate but true. NW has "bombarded" our cities with our SSDs (Self Service Device) and are really pressuring the CSA's to "force" passengers to use them. There will always be those folks who prefer to use the machines to "get it and go" (business travelers who travel ALL the time for example) and then there are those who have trouble with the whole self check in procedure. I have quite a few passengers who simply refuse to use them and only want to speak to someone personally face to face.
What pisses me off the most is how airlines say that the most important aspect of our job is "customer service" and yet they send them away not even talking to an agent of any kind.

I understand that they are trying to help the checkin procedure to speed it up, but I think it brings cutomer service way down.

Anyway they will need some of us around to change the roll of boarding pass paper when its out!.. that is until they start using "retinal scan" for boarding passes..!  Big grin

GulfstreamGuy
"If we couldn't laugh, we would all go insane. " -Jimmy Buffett
 
Guest

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 6:44 am

Ticket counters, yes. Gates and concourse help desks, no.
 
VS11
Posts: 876
Joined: Mon Jul 02, 2001 6:34 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 6:48 am

Not for international travel. Too many regulations and checks that have to be performed by humans.
 
gilesdavies
Posts: 2268
Joined: Tue Dec 02, 2003 7:51 pm

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 6:54 am

Yes they are using this for international travel.

A quote from easyJet's website...

"easyJet made history once again on Wednesday evening when every single passenger on an easyJet flight, including those with hold baggage, used the self-check-in kiosks rather than the traditional check-in process.

All 108 passengers checked-in for easyJet flight 6503 to Prague using the new easyJet kiosks at Nottingham East Midlands Airport. This included a total of 112 items of hold baggage that were issued with standard airline-industry bag tags. The flight departed on schedule at 18.50.

Department for Transport-approved trials of the new self-check-in kiosks began on the morning of Wednesday 26 May at Nottingham East Midlands with easyJet staff guiding passengers through the simple process. The trial will continue over the coming weeks and months before rolling-out the programme to other airports on the easyJet network. "
 
Cubsrule
Posts: 11373
Joined: Sat May 15, 2004 12:13 pm

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 6:58 am

US is allowing international checkin with kiosks for "simple" international travel when a passport is the only documentation necessary.
I can't decide whether I miss the tulip or the bowling shoe more
 
BR715-A1-30
Posts: 6525
Joined: Thu May 30, 2002 9:30 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 8:08 am

WOW!!! This seems cool. I think this system will work. I either check in online, or I use AirTran's ByePass Self-Service. It would be nice if they issued bag tags to your destination, you attached them, and handed your checked bags to the CSA at the gate.
Puhdiddle
 
cessnalady
Posts: 281
Joined: Tue May 25, 2004 7:12 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 8:17 am

US is allowing international checkin with kiosks for "simple" international travel when a passport is the only documentation necessary.

This means that whoever needs to turn in additional documents (such as I94 Immigration format) still needs to see an earthling at some point of the process.

Question: what is supposed to happen about the millions of passengers that still use the standard IATA paper tickets?

ML
 
aa757first
Posts: 3140
Joined: Sun Aug 03, 2003 11:40 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 8:27 am

Will they replace a lot of ticket agents? Yes. Will they replace all of them? No way. What happens when John Q. Traveler forgets the credit card he booked it with? For a lot of things, computers can do it faster and more efficient. For some things though, you need a human mind to do the work.

AAndrew
 
FLYtoEGCC
Posts: 929
Joined: Thu Feb 12, 2004 7:56 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 8:31 am

If there are no check-in staff - who's going to ask "did you pack your bags yourself? Has anyone asked you to carry on board? etc..."

And, dedicated to Ryanair... who's going to be there to weigh your baggage, anxious to charge you if you're 0.1kg over the paltry 15kg weight limit...
Come fly with me, let's fly, let's fly away...
 
snnams
Posts: 279
Joined: Tue Apr 27, 2004 9:51 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 8:31 am

I dont think we will see a total replacement, but it will reach a stage where perhaps 80% of pax will use these machines. I must say I prefer them. I've used BA's, KLM's and EI's self service units. You chose your own seat, it's a hell of a lot faster and anything that cuts the queues has to be a good thing.
 
A330323X
Posts: 2666
Joined: Thu Oct 09, 2003 4:06 pm

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 8:34 am

I heard from a CWA friend at US that 1 kiosk equals 4 fewer agents.
I'm the expert on here on two things, neither of which I care about much anymore.
 
kl911
Posts: 3979
Joined: Mon Jul 21, 2003 1:10 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 8:42 am

Why would you have to show your creditcard? I've booked many flights on FR, Easyjet, Basiqair and Hapag Lloyd Express using someone elses creditcard. Basiqair I checked in online and go to my seat directly, all the others I just show my passport. I think it's way faster, and don't say there are people who can't understand the kiosks, they're easier to operate then a coffee machine.
To many persons still think flying is special, but it's just like taking an international bus or train. I hope soon there will be only machines left, they don't get paid, which makes flying cheaper for all of us.

KL911
 
Sabena332
Posts: 14938
Joined: Wed May 09, 2001 3:57 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 8:48 am

I always choose the self check-in desks and of course I am also a big fan of these self-boarding gates (where available).

A big advantage on the self check-in desks is that you see a seat map of your flight before you can choose your seat (at least at LH's self check-in deks). I checked in by self check-in desk for approximately 50 times, on at least half of these flight, I had a blocked middle seat in my seating row because I chose the seat by myself, the secret: check in late and choose an aisle seat in the rear with an already occupied window seat, in most cases you will experience that the middle seat remains empty, it depends on the number of booked passengers of course.

Another advantage (at least for me) is that you don't have to deal with a real person, especially in the early morning I avoid any kind of conversation because I am always bad-tempered at this time of the day.

Patrick

[Edited 2004-05-29 01:50:25]
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
Venezuela747
Posts: 1374
Joined: Thu Jan 01, 2004 9:36 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 10:03 am

I was just thinkin about this but oppositlly. I flew last Sunday to DFW from COS and I quote the AA agent "These Easy Check-in machine are more of a hassle than easy". And the reason he said that was most of the people "trying" to use the machines were having problems and an agent had to come over and help them. I personally love them, I never have problems with them. I just thought it was funny taht a gate agent would say that.
ROLL TIDE!!!
 
Greg
Posts: 5539
Joined: Sat May 28, 2005 1:11 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 10:07 am

I hope not.
I find the counter help of more value to me than flight attendants.
And NOOOO...this is not a slam on F/A's. I just need help changing flights, seats, etc. more than I do inflight service.

Although in all seriousness, anything that can be done regarding the modification of travel plans can be done from the air anymore.
 
ha763
Posts: 3168
Joined: Mon Jan 06, 2003 5:36 pm

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 10:16 am

You do not need the credit card used to purchase the ticket. The kiosk will ask for any credit card to match the name to the name in the reservation. You also have the option to enter a FFP number if the airline has a FFP.
 
DLX737200
Posts: 1617
Joined: Tue May 29, 2001 6:42 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 10:23 am

Here in the states, some kiosks even use the "credit-card-like bar" on the back of Drivers Licenses. Not all states have them but many do. I've used my Florida's Drivers License many times at Delta's kiosks. Either that or my Delta Skymiles Card! It seems like just about EVERY airline at MCO now has kiosks.
 
cx123
Posts: 683
Joined: Mon May 03, 2004 8:51 pm

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 11:06 am

What about J and F Class?
Who will print out the lounge invitations and also give upgrade or do some complex transactions. Also I mean you still need someone to tag the bags
 
Go3Team
Posts: 3156
Joined: Sun Mar 14, 2004 1:19 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 11:39 am

And who do you kiss up to, to try and get that upgrade??
Yay Pudding!
 
isitsafenow
Posts: 3413
Joined: Sun Feb 01, 2004 9:22 am

RE: Are Check-In Staffs Days Numbered?

Sat May 29, 2004 11:56 am

I checked in with NW at RSW yesterday and there were two agents and I believe 6 check-in kiosks. The agents were in front of the counter instructing people to use the kiosks with lessons from them. I had a quirk in my res so the kiosk screen instructed me to see an agent for"special handling". I did and that was that pretty quick. I always use the kiosk when one is provided.
ALSO..at the gate, there is a carrier(forgot which one) is testing auto-boarding at the gate. You, not the agent, place your boarding pass into the little reader the carriers now have and then you board.
Agents WILL be needed, but not as many as a few years ago. A couple of weeks back, I thought I read NW laid off or will lay off a couple of hundred agents with most at DTW. Someone correct me on that if I am wrong.
safe
If two people agree on EVERYTHING, then one isn't necessary.