"The operation in IAD
was trully abominable most of the time from what I could see. I just don't see them going from that mode of operation to a self sufficient airline."
My skepticism too... I think a lot of DH
defenders have to realize that the word "hate" is thrown around pretty losely here because a lot of customers who flew ACA
when it was under the UAex banner had consistently *awful* experiences in large part due to how ACA
handled operations and customer service. While we DO
realize that the incentives are changing for I-Air, it's VERY difficult for many of us to envision such an enormous about-face.
I flew them twice on connections from IAD
and many more times on the IAD
short-hop, and it was always the same thing. An absolute mess in the terminal with flights delayed, crews no where to be found, and indifferent ground personel doing anything they could not to make a cancellation nor accomodate customers. I can't tell you what how much I dreaded getting off that UA
mainline flight from SFO
and heading over to the express terminal, and what a relief it was to get back to the C&D concourses (as dreadful as they are) after an ACA
On June 14th I'm going to be flying ACA
for the last time IAD
(and thankfully taking my last trip on an ACA
J41, as UA
is going to 4x daily CRJ after ACA
I wish the best to employees of ACA
; I hope you can squash my doubts, but until then they're there.