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Southwest's 'in-flight Entertainment'

Sat Jun 05, 2004 6:10 pm

Do you think that Southwest’s ‘in-flight entertainment’, i.e. jokes and humour, is unprofessional and not wanted, or liked and indicative of its target audience? Needless to say some people will like it but some will not; you can never please everyone. What are your views on it?
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RE: Southwest's 'in-flight Entertainment'

Sat Jun 05, 2004 6:47 pm

I think WN takes pride in its excellence that comes at a low cost. Of course we all want ptv's and ch.9 but further more we want to get there w/ both us and our wallet's in one peace. I have been on many WN flights and they do a good job at keeping it between a good time and that sketchy airline feeling.

Timing however is not one of their big things when wanting to act goofy, when people grab the 5pm to OAK they just want to get home and not have jokes and sometimes this open happiness is not welcome. But when it comes down to the basics they do great in service and entertainment.

I too have been on WN flights where the f/a will do the usual briefing and serving drinks and don't even bother w/ the intercom and games. I think no matter what WN has it made in both price and service because they are aimed towards the cost efficient passenger.

And they do set this example for themselves and this is what they have come to be known as (the goofy airline with games and laughing at a very low cost) so I get tired of those who post how they were totally taken by surprise by the crews actions, you and everyone knows that they should expect this and sometimes will and sometimes wont.

But you have to think too that they aren't doing this b/c they are in control of the a/c and are the only one's who can open the door but are just trying to rid of the boringness. A 737 can only hold so much built up stress, and the crews do a good job to rid of some of it!




[Edited 2004-06-05 11:49:20]
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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 12:30 am

One of my personal favorites is when we were boarding for a flight from Omaha to Vegas and the flight attendant said something like, "please find your seats, I want to get to Vegas too!"
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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 12:40 am

Yes, it is. They can make choose with your any own seat onboard with the aircraft.
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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 3:13 am

I agree that you can't please everyone.

But the vast majority of air travelers could really stand to lighten up, these days. I appreciate WN's attempt to help them do that!
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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 3:48 am

I've commented on this subject in the past, so my feelings are nothing new... Regarding the few times I've flown Southwest, I truly enjoy interacting with employees who genuinely enjoy their jobs. I've found the ticket counter agents, gate agents, baggage handlers, flight attendants and pilots very friendly and appreciative of my business. HOWEVER - the flight attendant's in-flight "schticks" and routines can become EXTREMELY annoying. Hey, I enjoy witty small-talk and banter just like the next guy, but the cabin crews at times need to realize they aren't performing on COMEDY CENTRAL at FL37. Please guys... a little common sense and discretion, ?
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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 5:31 am

I think it depends on the flight... if it is a flight to Vegas, of course you have to be silly, almost 90% of the time the traveler on those flights are visiting!

Now, on a route like BUF-BWI or PHL-PVD where they aren't exactly looking for that family getting away, they should be a little more serious.

So, what on some flights might be fun and games, on others is sillyness and inproper was said earlier, you can't please everyone. Also, I think that for what you are paying, you should be thankful you got that.

BTW, on one of the first Airline episodes, I saw (while the FA's were having fun and games) a few people with eyeshades (and probably earpulgs), sleeping. They won't disturb you unless you really want to be disturbed!
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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 1:05 pm

In Canada Westjet does the same.
Most of my traveling is on business and I just tune out the fun stuff.
Having said that, I do not object to it because I can see that the vast majority of pax enjoy the stuff.
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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 1:58 pm

I agree, SWA does a good job balancing the jokes/humor with the serious chat. I welcome it better than the DUMB videos they show on Continental of there CEO telling how great his company and flights are.

NOTE: Didn't realize this was a fare posting forum. Is not that what travelocity and other sites are for?

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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 2:03 pm

I was on a CO flight once where the FA decided to take some tips from the WN book and was cracking jokes the whole flight... weird guy.... anyway.

I honestly could care less about the inflight entertainment or whatever. WN flights are all relatively short, my flights are all to see my fiance, I don't care about the entertainment, I just want to get there at an affordable rate. Just as long as the FA's aren't being completely rediculous.
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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 2:21 pm

Southwest's IFE is pretty funny and can make the flight more tolerable.

My only thing against Southwest is that if anything happens to their flight, and it is cancelled, you can't get transferred or booked onto another carrier, as other carriers do not honor Southwest tickets.

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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 3:30 pm

I like the humor. Nothing exciting to watch on an airline trip since they death of long haul props. I just loved to watch those things spin. Can you tell I grew up with DC6's and 7's?
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RE: Southwest's 'in-flight Entertainment'

Sun Jun 06, 2004 3:39 pm

I think that the combination of wit and humor makes the flights go a lot easier. It personally attracts me to the airline. At any given point in the last few years I have flown 3 trips a week, so someone singing the jeopardy song when people are taking a long time to put away their bags is funny and silly, and silliness in a world full of things that arent silly is a good thing.

Plus, although this may sound bad, it always helps that Southwest girls seem to be a little cuter than average, and seem to smile a lot more than most. That adds to the fun factor.
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RE: Southwest's 'in-flight Entertainment'

Mon Jun 07, 2004 2:19 am

LIGHTEN UP...You said it Concord977...the traveling public needs to lighten up.

The DUMB video that they show on Continental from the ceo telling people what a great company CO is..IS A NICE TOUCH....Both Gordon Bethune and Debbie Mccoy are proud of their company and feel this is the way to get that message to their customers.....Continental has really turned themselves around and it shows.....their service and commitment to the flying public is far better than their other major competetors...I remember back in the Frank Lorenzo days when Contiental was one of the least liked carriers by both their employees and their customers.

I just flew on AA from LHR-ORD and the service as well as the cabin crew were absoulutely a disgrace to the industry..... the only nice thing about the trip on AA was the 777 they operated...NOTHING ELSE !! was very obvious this crew did not want to be there and were po'd at their company and deceided to be crappy to the customers....not a good way to win customer loayalty.

As far as WN goes, yes I think they can get alittle to slap happy but at least they are having fun and a majority of the passengers go along with it...The one thing I don't like is that the F/As use the public address system as their way of communicating from the AFT to the forward part of the aircraft...Boeing did install interphones at each jumpseat and should be used as such...other than that WN does a fantastic job.

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RE: Southwest's 'in-flight Entertainment'

Mon Jun 07, 2004 4:51 pm

Boeing did install interphones at each jumpseat and should be used as such...

Boeing installs those on all of their a/c.

To the topic at hand, I didnt want to really say this because it isnt important. But everytime I fly WN, revenue or non-rev, I always turn off my hearing aid so that I dont have to listen to the flapping jaws of a weird F/A. I wont get involved in their games anyway, I just look out the window!
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RE: Southwest's 'in-flight Entertainment'

Mon Jun 07, 2004 10:17 pm

I have flown Southwest about 15 times in the past year. I haven't heard the "flapping jaws of a weird FA" on any of those flights. Some flights were short haul, some flights were long haul. The nearest they came was a "peanut race" on takeoff from FLL. After that, no "entertainment".
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RE: Southwest's 'in-flight Entertainment'

Mon Jun 07, 2004 11:00 pm

on my flight they let a muskrat loose in the cabin. once that hapenned half of the guys on the plane dived for the floor to try and catch it.
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RE: Southwest's 'in-flight Entertainment'

Mon Jun 07, 2004 11:19 pm

Not all of Southwest's flights have stand-up comedian wannabe F/As. But I really don't mind a little humor as long as they take care a business, which they do. I happen to like Southwest, low fares, convenient schedules, acceptable legroom, and a relatively new fleet of planes. So if an F/A wants to do a little Robin Williams routine I can handle it!  Laugh out loud

cheers, Ralph
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