ETStar
Topic Author
Posts: 1850
Joined: Mon Jan 12, 2004 6:25 am

Air Canada Aeroplan Missing Miles Question

Sun Jun 13, 2004 6:46 am

Hi folks
During a trip to ADD last month which involved Air Canada and Ethiopian Airlines, I opted to accumulate miles on each airline. While there is no concern on the part of the latter, flights on Air Canada were:
- April 24: YVR - LHR
- May 27: CDG - YUL then YUL-YYZ-YVR

While miles on the CDG-YUL flight were credited, I still have not seen my miles for the YUL-YYZ-YVR flight. Now here are my questions:
- The gate agent who issued my boarding pass from YUL to YVR misspelled my name on the boarding pass, and even though I raised the issue at YYZ, I was told that my miles would still be credited to my account. Could this be the reason why my miles were not credited? If so, how should I approach the whole issue? I still have my ticket receipt and mispelt boarding pass.

- Originally, I was supposed to be on a YUL - YVR nonstop, but missed my connection upon arrival from CDG due to a delay in departing Paris, so had to be rebooked via YYZ. Anyways, when they finally credit my miles, will I be credited for YUL-YYZ-YVR or the original YUL-YVR?
 
kdonohue
Posts: 398
Joined: Mon Sep 24, 2001 8:26 am

RE: Air Canada Aeroplan Missing Miles Question

Sun Jun 13, 2004 2:17 pm

Send your tickets and boarding pass to Aeroplan, with a letter explaining the situation. Make sure you make copies of your ticket and boarding passes before sending them in.

I don't know the exact address but if you go to Aeroplan.com there will be a link for missing miles.

Good luck,

Ken
 
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longhauler
Posts: 4950
Joined: Sat Mar 06, 2004 12:00 am

RE: Air Canada Aeroplan Missing Miles Question

Sun Jun 13, 2004 9:08 pm

On the Aeroplan website, there is a "Miles not Credited" section, under the "Your Account" tab.

This will outline how you may recover lost points, including addresses and procedures.

Also, in this section is a "get your credits online" option where you may put your lost miles in, leg by leg.

Good luck.
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!
 
ETStar
Topic Author
Posts: 1850
Joined: Mon Jan 12, 2004 6:25 am

RE: Air Canada Aeroplan Missing Miles Question

Mon Jun 14, 2004 7:18 am

LongHauler,
Tried the online tool, but it claimed that my info did not match their records. The ticket was originally issued by Ethiopian Airlines, thus I assume that their online system does not recognise this. Also, it could be the misspelt name, but I tried all combineations and none of them worked. I will mail them in and see what happens.
 
mel
Posts: 1042
Joined: Sat Oct 30, 1999 5:13 am

RE: Air Canada Aeroplan Missing Miles Question

Mon Jun 14, 2004 9:04 am

Aeroplan sucks for creditting miles properly. In fact, I'm convinced they leave out miles for certain segments on purpose. It has happened at least twice out of the last 5 trips I've taken with AC. Though the solution isn't all that difficult [I usually just call Aeroplan, and they make the correction over the phone], it still doesn't make up for their continuous inability to properly credit the miles... not only with myself, but with family members also.

If you can, dig up the ticket number for your itinerary (it should start with 014.... then go on), it'll help when on the phone with Aeroplan.

Matt
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Guest

RE: Air Canada Aeroplan Missing Miles Question

Tue Jun 15, 2004 3:18 am

I agree wholeheartedly with Mel's views re Aeroplan; I do think it's more a question of improper/lax procedures vs deliberate omission of miles from ones account. But then again, one never knows with Aeroplan, or as it's referred to as "Errorplan". I, on at least 12 occasions, have had to submit my ticket/boarding passes for processing/crediting, and this especially upsets me as I tend to retain all my ticket stubs and boarding passes as souvenirs.

Actually, I have found (in my experience) that the code sharing segments tend to be the worst/negligent in terms of punctual, actual crediting to my account. Others I know have experienced many missed miles through code share. 6 out of the 12 instances cited above were LH flights alone (2 SAS and I believe 1 Austrian Airlines). Also, I have yet to see my BMI segments from mid May. I do know that it can take up to 30 days for miles to be credited, so wait out this period, then after 30 days, submit your stub/passes (someone here mentioned to ensure you make copies, and this is a must).

Also, always ensure, when checking in, that your PNR (pax name record) has your Aeroplan account no# on it. You as well may verify this by taking a quick look at your boarding pass. An AC sector should display your actual Aeroplan number, while any codeshare boarding passes usually have a code such as "ACFQT" (this code may vary depending on the carrier).

"Originally, I was supposed to be on a YUL - YVR nonstop, but missed my connection upon arrival from CDG due to a delay in departing Paris, so had to be rebooked via YYZ. Anyways, when they finally credit my miles, will I be credited for YUL-YYZ-YVR or the original YUL-YVR?"

You will be credited for the actual active segment flown, in your case,
YYZ-YVR. Good luck, and I hope you obtain your deserved miles.