Back in the summer of 2001 I was flying AUS-DAL. This was back when going through security was a breeze. About 30 minutes before departure I went out in front of the terminal to have one last cigarette. This car drives up, and a blind man with a walking stick and dark glasses is helped out of the car and into the terminal.
I finish my cigarette and go back inside and clear security and they're just starting to board my flight. We get on and about 5 minutes to pushback this same blind gentleman is helped into our flight. A flight attendent seated him on the aisle in the mid cabin lounge where the overwing emergency exits are located. I remember her saying "We need you to just take a seat. We've got to go." I really don't think this particular flight attendant knew any better or maybe she just wasn't thinking clrearly that day.
Anyway another flight attendant came over and said no, he'd have to move and they moved him accross the aisle from me one row up and told him where they were putting his walking stick.
People make mistakes. I have every confidence Southwest willl earn from this mistake and take the proper steps to ensure this doesn't happen again.