dtwclipper
Posts: 6668
Joined: Wed Oct 29, 2003 3:17 am

NW, A Wake Up Call

Thu Jun 17, 2004 3:18 am

I was scheduled on NW 1886 from DTWto CVG this morning. Well, at about 1:45 A.M. the phone rings and an automated voice told me that my flight had been cancelled due to a Mechanical problem and I was rebooked on 3403.


Ok, it was 1:45 in the morning but it saved me from getting up at 5 AM just to get to DTW and sit around, I may have been disturbed in the middle of the night, but I got to sleep a little later, and I still made my meeting.

Now this is A+++++ service!

I am sure the other legacy carriers offer this, but I can't image the LCC's caring about their pax.

[Edited 2004-06-16 20:20:54]
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7e72004
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Joined: Thu Apr 01, 2004 12:15 am

RE: NW:

Thu Jun 17, 2004 3:20 am

Northwest did that to me..although i received the call on my cell while waiting in line to check in *lol*
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dtwclipper
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 3:22 am

7E72004,

for 1886 this morning?

dtwclipper
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7e72004
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 3:23 am

oh no..sorry...it was for a flight i took a few months ago... Smile
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jetjack74
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 3:51 am

NW does that to me a lot too. But i'm a flight attendant and from what I understand, it's common for us.
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 4:15 am

I was in SFO last year, and checked-in at AA for my return flight home, only to be told my SFO-ORD portion to YYZ was cancelled due to snowstorms in the area. This was 1:30 p.m. for a 3:30 p.m. supposed departure. I was then
re-booked on a 7:30 p.m. (!) SFO-LAX flight, connecting on a 12 midnight redeye from LAX to YYZ.

The gist of this is when I returned home, AA left a phone message advising me of the flight change....on my HOME phone while I was in SFO. I had provided AA with my hotel contact number in SFO, but noooooooooo.......
*Sigh* Whaddya gonna do, eh?
 
grrtvc
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 4:52 am

I have to agree that this is great customer service but I have to disagree with this comment:

"I am sure the other legacy carriers offer this, but I can't image the LCC's caring about their pax."

I am an LCC employee and we personally call customers to let them know if there are lengthy delays or cancellations and rebook them accordingly.

Although I am an NWA fan, their not the only ones. Personally I would be surprised to see that legacy carriers provide this to there customers.
 
leelaw
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 4:57 am

TZ (They're a LCC?) has called me a number of times with timely schedule updates.
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dinker225
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 8:54 am

A few years ago I was flying from DLH-MSP-DEN. The DLH-MSP flight never made it in to DLH the night before due to lots of fog. NWA was kind enough to call my house at 1 AM in Colorado to tell whoever they thought would be there that it was cancelled. This didn't go over to well with my brother who was the only one at home at the time. Got to the check in desk to be told by the agent that a call was made to my house that I had been rebooked. Never occured to them that I was at the vacation destination and not my house.

Dinker
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contrails
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 9:41 am

A couple of weeks ago I got a call from AA's AAlert system, telling me my flight from DCA to DFW the next morning had been cancelled. I called reservations, and was told that it hadn't been cancelled. The agent was mystified about it. About an hour later I got a call from the AAlert system telling me my flight had been "reinstated". It all worked out, but I'm still wondering what happened.

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N312RC
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 9:49 am

I signed up for that NWA text-message service. About 5 hours before departure (or some time), I start getting text messages with flight status' information (gates, delays, etc..), I find this very helpful.
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Jano
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RE: NW, A Wake Up Call

Thu Jun 17, 2004 1:27 pm

Those NWA text messages are very helpful!

Now, if they could send them to my secondary cell phone number, too, when I'm in EU flying KLM that would be fantastic!
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