Dear Michael A Morgan,
As a Mileage Plus® member, you may be following the news coverage concerning United's application to the Air Transportation Stabilization Board (ATSB) for a federal loan guarantee.
Although our application has been denied, we are gratified that the ATSB recognized the progress of our financial restructuring. The ATSB's decision will have no effect on our service to you. We are now moving forward to secure exit financing and emerge as a stronger, more competitive airline.
Our employees remain focused on providing you with a superior travel experience—that means reliability, safety and operational excellence.
Customers like you continue to remind us that Mileage Plus is a valued part of the United travel experience. My team and I are also committed to enriching your opportunities to earn and redeem miles. In fact, over the past few months we have introduced new partners, extended popular promotions and added valuable mile-earning opportunities.
We recognize that you have many choices for your business and personal air travel. Thank you for flying United and for participating in the Mileage Plus program—we look forward to seeing you on a United flight soon.
Vice President – Marketing Programs
President, UAL Loyalty Services