These 2 "premiere" episodes were awesome! I was so glad to see that "Airline" will hopefully be keeping up the momentum for Season 2. The ONLY thing I was disappointed by was that Yolanda was not on this week. But it was great to see Mike, Anita and Colleen from last season. And I am looking forward to seeing the new BWI
employees. I loved the segment on the stranded family on their way to Buffalo. I also thought the segment about the lady at MDW
who lost her ticket at security was cute. I hope to see more of the employee who was helping her out. He handled her really well.
I do have to defend Colleen here, though. I think she is fantastic. The way that she handles irrate passengers is definitely necessary, and I respect the fact that she protects her employees. I work as a Front Desk Manager at a hotel, and I also deal with these screaming freaks on occassion(like when we oversell)...unfortunately, sometimes people become so mean that I tell them that they will not be able to stay with us unless they calm down and act like a human being. On the same token, I also respect the way Mike handles travelers, as well. Sometimes you have to take a more one-on-one civil approach like he does. Sometimes you need to act like a police officer, but sometimes you need to come down to earth and put yourself in the passenger's shoes. I think Southwest is very lucky to have both of them as employees.
"Airline" is a great show...and I hope to see more "Airline UK". I want to find out what happens to the girl with renal cancer.
Looking forward to next week's shows...