1. No one knows. Song has done very well in the loads area and the only area that could use some work is the West Coast flights. Song has been curbing competition and keeping Delta customers, which is its only purpose. No one knows if Song is making money or not, although I believe she is. If she were not, it wouldn't matter, because her main purpose it to maintain market share on those routes, even if it was a loss.
2. True. Delta is moving towards the rolling hub change, which at one time I thought was a joke, until I saw how well it worked for AA
. And seeing airplanes lined up in ATL
on the tarmac got me thinking, "Maybe it wouldn't be all bad." Fortunately, passengers will see little difference throughout the day, so the experience will not seem very changed.
3. I would say morale is no longer at an all time low. Don't get me wrong, it is low, but the worst was probably after the executive compensation debacle. Since Mullen retired and Grinstein has replaced just about the entire executive team, most employees have been able to hold their heads a little higher and look ahead, since his leadership skills are well noted. As far as his age is concerned, he has stated that he does not intend to stay more than 5 or 6 years, but he does plan to see that Delta stays on a track to success. Afterwards, he will probably go back to sitting on the BOD
4. The interiors of the airplanes are starting to show their age, but Delta has already been testing a new interior with customers and getting feedback on it. It is made of brighter colors which are supposed to have a soothing effect and make the cabin seem like there is more light. It is only on one 738, and customers are requested to turn in comment cards, I believe. I have not seen the interior in person, only in photos. I always thought we should follow USAirways interior colors of blue and gray(lighter), since you can't go wrong with that combination. As far as uniforms, that is the one thing employees have been complaining about since the new ones(which I am personally pleased with, compared to the old ones) were introduced. They have made little changes here and there, and when folks still weren't happy, Delta said that a new uniform would be rolled out in a couple of years that is more fashionable, which is the one thing everyone complained about. Now that they are getting their new fashion, everyone is screaming that money is being thrown away. I guess you can't please everyone.
5. Don't we all wish that it could return to that. I remember working in JAX
and all the "old" Delta folks were the ones I looked up to. They were the ones who always smiled and made customers feel welcome. You could tell the difference between the oldtimers and the newer employees. I remember that one girl, right before she retired, told me that it never hurts to try to smile and it only takes a second to thank the customer. Those words made perfect sense, and as soon as I began following that lead, I realized that it was not any more work to show the customer your appreciation for choosing us. Unfortunately, in this time and age, customers are usually more focused on price than service loyalty, unless you're a Medallion customer. In an effort to save ten bucks, they will go with another airline. It seems that no one really cares about flying one airline, they just want the cheapest, most direct flight and to get their safely. Otherwise, they could care less. Doesn't really give you much of a reason to want to provide "service and hospitality from the heart."(C.E. Woolman) But I still strive to do that, since I believe I am working for the best airline around, an airline tht still TRIES to care for its employees like it used to.
6. Most of us are willing to do what it takes to keep Delta in the air and we will. However, most frontline employees have "already given the lion's share of the cuts."(Gerald Grinstein) We are working more with less, had health benefits sliced and diced, and faced massive layoffs while pilots were getting raises. We all know that the pilots are not the only obstacle on the road to recovery, but they are the biggest hurdle to overcome. The rest of the problems can be fixed a lot easier.
My question is just exactly what does this employee do for Delta? Many employees have many different feelings towards the company right now because some think they are getting screwed more than others. And that can reflect on your personal feelings towards the company, and what you think SHOULD happen, instead of what WILL happen.
Gnomon, thanks for the kind words. I second what Dl757md said, its folks like you who keep us going, and "on behalf of Delta employees worldwide, thank you for flying with us."
I don't have a microwave, but I do have a clock that occasionally cooks shit.