Response from NW
In your recent email, you alerted us to your concerns regarding the
service provided while traveling with us. On behalf of Northwest
Airlines, we sincerely apologize for the unprofessional and uncaring
attitude portrayed by our customer Service Agents in Dayton. I can
certainly understand your frustration with this situation.
Please know that we recognize that obtaining high customer satisfaction
levels are a necessity for business success. There is virtually no
better way to create a favorable impression than by proving to customers
you are interested in them and value their opinion. The behavior you
described clearly falls far short of our high standards.
When a report such as yours is received, we will address this
internally. We will coach our employee on the consequences of their
performance. To that end, a copy of your communication has been
forwarded to the appropriate management staff.
We acknowledge that our customers are the reason we are in business.
Please know we consider it a privilege to serve you.
We value you as our loyal customer, and for that reason we have added
7500 WorldPerks bonus miles to your account XXX XXX XX. You may visit
our website at www.nwa.com/freqfly/ to verify these miles have been
posted. Please allow 3 business days for miles to appear.
Mr. XXXXX, as our customer, especially our Platinum Elite members, you
are in the best position to point out areas that need attention. We
appreciate the opportunity to respond and hope to welcome you onboard a
future flight. Given this privilege, I am confident we will provide the
excellent service you deserve and have every right to expect.