All other furloughs were completed last year for the other work groups.
Yeah, that was me. *tear*
At MCI last week they had one gate agent working the flight.
After 9/11, AA
in many cities (including the hubs) changed to a one-agent per flight system depending on the configuration
of the gate. For example, ORD
(most gates), the EGR is located right at the agent podium, therefore the utilization of one agent was feasible. However, in other cities, where the EGR may be located much further from the agent podium (for example: DTW
)- the two agent system remained (lead/assist). If you noticed lately, mainly the hubs (ORD
)- you'll see two agents at each gate (some gates will still only have one agent). So, really, it depends on the operational requirements by each station now- AA
isn't shy to put two agents on a flight. When the flight is an widebody, full, oversold or delayed- two or more agents is typical.
I saw a single agent work an overbooked 777 out of JFK last week without a problem. You can't tell me that your agent in MCI (unfoubtedly working a SP80) had that many problems.
It really depends, the agent working the 777 may have had everything working for him/her.. obviously in some cases, the agent may have been overwhelmed. I personally had my own set of rules when working alone, which wasn't that often- I would close the flight off early (lock the ticket counter from issuing boarding passes early and they will have to call me to allow check-in for late people, etc.)- no problem. But on the other hand, I had a flight from hell and it was only an Ealge ERJ-135!
In my opinion- it's always good to have two agents. One is the lead, and one is the assist - and your not necessarily adding to the payroll as many of the agents continually rotate (how our station operated).