ushermittwoch
Posts: 2535
Joined: Fri Jan 09, 2004 10:18 pm

DL's Transatlantic Service

Sat Jul 17, 2004 5:38 pm

Hi!

I am looking to flying to the US in December and since Delta is offering the cheapest rates at the moment and my Fréquence Plus Blue status needs a brush up.  Big grin
Anyway, I have taken Delta over the pond numerous times in the early 90's but haven't had the pleasure since. And when I took them on twelve domestic segments this year I was surprised that they still had decent service.
My flight would be CDG-CVG, thus a 767-300ER and sadly not AF Airbus...
 Sad

I am getting off track a little. So how is their service on long-hauls nowadays? Which US airline can it be compared to?

Thanks a lot.

On the way back I'll get the AF 777-300ER, which is 50% of the reason why I am going.
 Laugh out loud
Where have all the tri-jets gone...
 
User avatar
mats
Posts: 544
Joined: Sat Jul 05, 2003 11:20 pm

RE: DL's Transatlantic Service

Sat Jul 17, 2004 10:47 pm

I recently flew Air France BOS-CDG and Delta CDG-CVG. Here is what I can tell you about Delta:

1. Check-in is with Air France, so no difference there.

2. Security is much more intrusive on Delta... a more detailed interview, many passengers have a detailed frisking (combing through your hair, hands on your crotch, etc.)

3. Food was actually pretty good on Delta. The bread was awful, but everything else was surprisingly edible.

4. Delta charges for wine. The wine isn't bad, but you have to pay for it.

5. The crew were nowhere near as friendly as the cabin crew on Air France. BUT... they were professional, organized, and helpful if asked.

6. Delta's 767s do not have in-seat video in economy class. This is only available on Delta's 777s or on Air France.

7. Seat comfort--in my opinion--is identical.

8. Immigration, Customs, agricultural inspection, and mandatory TSA security for arriving passengers in Cincinnati tends to be far lengthier and intrusive than in larger US Airports (JFK, Newark, Atlanta, and others.) I avoid international arrivals into Cincinnati. It's pretty awful.
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: DL's Transatlantic Service

Sat Jul 17, 2004 10:52 pm

I would agree with MATs on his statements - I flew CDG-BOS AF and JFK-NCE DL - DL is not nearly as good as AF, mostly due to their antiquated 763's, which are looking very sad and ropey these days. IFE is very poor as well, not just the lack of PTV, content is pretty mediocre. Food not so very brilliant either, but it was OK. Charging for alcohol upset quite a few AF codeshare pax around me, who had come across on AF metal and had got it for free.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
Indio66
Posts: 403
Joined: Sat Mar 06, 2004 10:22 am

RE: DL's Transatlantic Service

Sat Jul 17, 2004 11:26 pm

I agree, AF is better service, especially in coach.

JGP - I am not sure what "ropey" means, but I like it!
 
delta-flyer
Posts: 2631
Joined: Mon Jul 30, 2001 9:47 am

RE: DL's Transatlantic Service

Sat Jul 17, 2004 11:55 pm

I don't know on how many trips you guys are basing your opinions. but having flown a number of segments last year on DL and AF between the US/Canada and CDG, I have not much good to say about AF. DL is OK, you get transported, fed, left alone, and not irritated or insulted. On AF you only get the first 3.

Pete
"In God we trust, everyone else bring data"
 
Guest

RE: DL's Transatlantic Service

Sun Jul 18, 2004 2:23 am

I think when comparing a Delta 777 flight to Europe, with an Air France 777 flight to Europe I would have to agree with Delta-flyer and say that Delta is definitely better. I don't know what is so great about Air France, or at least I do not see it.

Four more years
Bush Cheney 2004
 
ushermittwoch
Posts: 2535
Joined: Fri Jan 09, 2004 10:18 pm

RE: DL's Transatlantic Service

Sun Jul 18, 2004 2:33 am

BC, after looking at your profile, I will take your comment cum grano salis.
 Big grin
Where have all the tri-jets gone...
 
Guest

RE: DL's Transatlantic Service

Sun Jul 18, 2004 2:59 am

Ushermittwoch. Why would that be?

Four more years
Bush Cheney 2004
 
ushermittwoch
Posts: 2535
Joined: Fri Jan 09, 2004 10:18 pm

RE: DL's Transatlantic Service

Sun Jul 18, 2004 3:04 am

Hmmmmmmmm, somebody that loves GWB telling us that a US airline has better service than a French one...makes me wonder.
 Big grin
Where have all the tri-jets gone...
 
Guest

RE: DL's Transatlantic Service

Sun Jul 18, 2004 3:31 am

Hmmmmmmmmmmmm, some one that is German and prefers Airbus makes me wonder Big grin.

Four more years
Bush Cheney 2004
 
ushermittwoch
Posts: 2535
Joined: Fri Jan 09, 2004 10:18 pm

RE: DL's Transatlantic Service

Sun Jul 18, 2004 3:35 am

Where did I say that I prefer Airbus?
I'll gladly take a Boeing (if it's no 737-3/4/500 or 747-2/3/400) any day.
 Big grin
Where have all the tri-jets gone...
 
Guest

RE: DL's Transatlantic Service

Sun Jul 18, 2004 3:45 am

Ushermittwoch, you said in your thread starter that you prefer airbus:

My flight would be CDG-CVG, thus a 767-300ER and sadly not AF Airbus... Big grin

Four more years
Bush Cheney 2004
 
ushermittwoch
Posts: 2535
Joined: Fri Jan 09, 2004 10:18 pm

RE: DL's Transatlantic Service

Sun Jul 18, 2004 4:46 am

Got me there, but I was actually more going towards the PTV's and free champagne.  Big grin
But of course a 767 is the second best plane to do a long haul on, after the A330-200.
 Laugh out loud
Where have all the tri-jets gone...
 
RobNL
Posts: 28
Joined: Fri Jun 18, 2004 5:33 am

RE: DL's Transatlantic Service

Sun Jul 18, 2004 6:13 am

I totally agree with Mats.
Last April I flew CDG-CVG on AF A332 and I returned on a DL B763.
The seat was more comfortable on the Airbus than the old seat on the Boeing BUT legroom was better on the Boeing because it lacks the IFE box on the floor under the seat in front of you. I had a window seat by the way. I don´t care so much about service and catering as long as the FA are efficient and not too rude.

Arriving at CVG was horrible. It was certainly not the first time I had the pleasure to experience the warm welcome from immigration and Customs at a US airport, but still I was petrified! I was off the plane very quickly, knowing that I wanted to be in front of the line at immigration. However, it took me over one and a half hours from disembarking to finally walking out the terminal... OH MY GOD, this NEVER again!

Well, just my experience...
 
GloryDaysSR
Posts: 27
Joined: Fri Jul 16, 2004 8:33 am

RE: DL's Transatlantic Service

Sun Jul 18, 2004 7:16 am

I say always go with the Euro airline when travelling across the pond. More professional, better service, free drinks! I mean it drives me insane American carriers charge for drinks- especially beer and wine. I never flew DL international, have flown them Domestic. My Delta international experience was when I used to non-rev on SR and they had the codeshare. The DL FA's always looked terrible and sounded completely unprofessional when compared to the SR crew. And please god, no more Bush-Cheney! I like my civil liberties- or whats left of them.
 
dobbs764
Posts: 3
Joined: Tue Jan 27, 2004 10:44 am

RE: DL's Transatlantic Service

Sun Jul 18, 2004 10:28 am

I think DL service is great domestic because the FA do leave you alone. I think that the best American international airline is Continental. I flew NRT-TPA and the service was great.
 
ushermittwoch
Posts: 2535
Joined: Fri Jan 09, 2004 10:18 pm

RE: DL's Transatlantic Service

Sun Jul 18, 2004 10:50 am

Well the way it looks I can actually avoid CVG (as the airport of immigration) and will only have to fly DL on the way back to Europe, which is fine since I'll want to sleep anyway.
I am not sure if I am not too cheap to pay the extra 28€ to fly AF's 777-300ER twice.
Where have all the tri-jets gone...
 
tu154m
Posts: 610
Joined: Tue Oct 02, 2001 4:52 am

RE: DL's Transatlantic Service

Sun Jul 18, 2004 2:17 pm

Flying into the US from a foreign country SUCKS even if you are a US citizen.........prepare to be treated like a criminal. I have had the lovely US Immigration exp at the following airports and it always sucks: ATL, EWR, JFK, YYZ(yes, Canada), PDX, LAX, CVG.........so no matter who you fly, expect the worse and alot of wasted time entering the land of the free.
S
CEOs should swim with cement flippers!
 
uadc8contrail
Posts: 1636
Joined: Thu Sep 11, 2003 1:23 am

RE: DL's Transatlantic Service

Sun Jul 18, 2004 3:37 pm

i say always go with the Euro airline when travelling across the pond. More professional, better service, free drinks! I mean it drives me insane American carriers charge for drinks- especially beer and wine--glorydaysSR


GLORY,
EI charges for drinks....nothing like a bunch of mad euros having to fork out cash for drinks
bus driver.......move that bus:)
 
ushermittwoch
Posts: 2535
Joined: Fri Jan 09, 2004 10:18 pm

RE: DL's Transatlantic Service

Sun Jul 18, 2004 6:11 pm

Tu154m, last time I came in via ORD, it took me 10 minutes from the door of the plane to the luggage belt.
 Smile

But this will be my first time coming to the US via JFK, so far I have only left the US that way. I'll take your word that it's not too bad since I'll only have two hours to get my connecting flight.
Where have all the tri-jets gone...
 
Tasha
Posts: 537
Joined: Fri Jun 04, 2004 2:34 pm

RE: DL's Transatlantic Service

Sun Jul 18, 2004 8:27 pm

Funny...

I travel internationally quite often, and for some reason I never really get hassled by INS or Customs. Why is that? I have flown in through JFK, EWR, DTW, IAH, IAD, ATL, BOS, and MEM. Not once have I ever been hassled by a Customs agent or INS agent; not saying that I haven't been asked twenty question. Most of the time it is something like: "Thank you Miss Bell, welcome home."

What exactly is it? Why are some apparently hassled so much, and others are not. Coming to the UK, I get twenty questions as well - everything. Coming to Germany, I get questions as well - sometimes, but have been waved through on occasion, and even searched on another. So it's hit and miss for me.

Tasha  Smile/happy/getting dizzy
 
Benjamin
Posts: 422
Joined: Thu Oct 02, 2003 4:08 am

RE: DL's Transatlantic Service

Mon Jul 19, 2004 1:27 am

Got me there, but I was actually more going towards the PTV's and free champagne.

Sorry, but that's bull. AF's777 have the PTVs and the champagne, so you WERE saying you prefer Airbus.
 
ushermittwoch
Posts: 2535
Joined: Fri Jan 09, 2004 10:18 pm

RE: DL's Transatlantic Service

Mon Jul 19, 2004 2:18 am

I don't quite see the point of your posting Benjamin.
If you would read my whole post, I clearly stated that a major reason for even going is a 777, clearly a Boeing product. Kinda hard to say that I prefer Airbus so much...
I just said that it's a shame that AF doesn't send their A340's or even better A332's to CVG anymore, which I'd prefer due to PTV's, good food and free champagne (or any alcohlic beverage). And I am sure that DL also do not offer the free kit with ear plugs and what not.
Where have all the tri-jets gone...
 
joleb
Posts: 248
Joined: Wed Oct 01, 2003 12:01 pm

RE: DL's Transatlantic Service

Mon Jul 19, 2004 6:30 am

usher
if you like to have an A332/340 then fly to philadelphia with AF. I am taking that plane on the 4th of august to test out the new AF Business product.

I am Delta platinum and AF Frequence Rouge so i fly them both very often because i have no other choice to get to my destination. personally I prefer the Delta service and chairs compared to AF

AF has announced new business seats for 2 years now and they only have 2 or 3 routes in service. It just takes forever,what a disgrace!. Compared to the old ones i still prefer DL their businesselite seats way more over the 12 YEAR (anno 1992) old affaires seats of AF.

I only fly an airline for the seat because most carriers dont have true service anyway. DL has the best ice cream/ AF has the best cheesetray. all the rest is pretty much the same and dried out.

Economy seats are the same i am sure but if you truly take only AF for their shitty free champagne than you should perhaps check your airline ticket price. fly DL and buy your own bottle of Veuve and take it on the plane
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: DL's Transatlantic Service

Mon Jul 19, 2004 6:01 pm

Re: buy your own bottle of Veuve and take it on the plane

Joleb, if you ever actually flew, you'd know that you're not allowed to consume alcohol on board that has not been served to you by cabin crew - this is universal. If the crew catch you, they'll confiscate the bottle.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
joleb
Posts: 248
Joined: Wed Oct 01, 2003 12:01 pm

RE: DL's Transatlantic Service

Mon Jul 19, 2004 7:19 pm

dont let me laugh Frenchie!

I have taken several times bottles onboard DL and AF to drink them instead of theirs. They even kept it cool and served it only to me
 
joleb
Posts: 248
Joined: Wed Oct 01, 2003 12:01 pm

RE: DL's Transatlantic Service

Mon Jul 19, 2004 7:23 pm

Confiscate the bottle? Really ??? what are they going to do? kick me off the plane ? drink the bottle themselves?

it seems like you need to join les poulets!!! (french saying referring to police people)
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: DL's Transatlantic Service

Mon Jul 19, 2004 8:39 pm

Joleb - Oh no you haven't. Trust me on this.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
joleb
Posts: 248
Joined: Wed Oct 01, 2003 12:01 pm

RE: DL's Transatlantic Service

Mon Jul 19, 2004 11:34 pm

Frenchie,

Believe me I have taken my bottles of Cristal & Bollinger onboard while they where serving Taittinger Comptes de Champagnes . I dont know about you but I only fly First & Business Class and several times(First Class) there was nobody else except myself. Believe me they will serve me my Champagne & Caviar in First or Business. I drink , eat and go to bed and then their job is over. How nice a job can be as a flight attendant. If you like next time i will take a picture if you still dont believe me...
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: DL's Transatlantic Service

Tue Jul 20, 2004 1:14 am

Joleb. I call b/s, plain and simple. I await your photographic evidence with anticipation. You've been caught out before, I don't think anyone is biting this time.

Oh, and by the way - I'm not French - I just live here.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
airplanetire
Posts: 1783
Joined: Sun May 13, 2001 11:59 pm

RE: DL's Transatlantic Service

Tue Jul 20, 2004 9:46 am

To date on transatlantic flights, I have flown Delta on ATL-BRU (MD-11), BRU-ATL (MD-11), CDG-ATL (772), ATL-FCO (772), MXP-ATL (763). I have been generally satisfied with Delta on these flights. Their service now is a bit skimpier than it used to be because of cost cutting, but the flight attendants are friendly. I noticed that you get your meals and lots of drinks, but very few snacks, so if you fly them, bring some food along. The 763 is comfortable, but you should know there are no PTVs, in case that is important. Overall, Delta's transatlantic product is solid. It's not as good as European airlines, but it is not bad. Give it a try!

-Airplanetire
 
ushermittwoch
Posts: 2535
Joined: Fri Jan 09, 2004 10:18 pm

RE: DL's Transatlantic Service

Thu Jul 22, 2004 4:10 pm

Sometimes I am glad that people don't read the threads before commenting, anyway, Joleb, if you were such a buff on AF, you'd know that they basicially ONLY use the A332 on the CDG-PHL run.

But thanks for the input so far. The way it looks now, it'll be the best option for me to take AF'S 777-300ER via JFK on both legs of my journey, which I guess will be a pretty cool experience.
 Laugh out loud
Where have all the tri-jets gone...
 
AVPOH77
Posts: 114
Joined: Thu Apr 01, 2004 8:38 am

RE: DL's Transatlantic Service

Fri Jul 23, 2004 1:51 am

Depends on where you are sitting. On a flight last year ATL-FCO, had Business Elite. The crew was absolutely amazing! Very kind, joking around with pax, but very professional at the same time. Would rate them an A+. On the trip back sat in Coach. Crew was not as nice, (not mean) just seemed cold and not very friendly. Equipment was a 777-200. So J class was very nice. Food was better then expected. Coach food was a stale sandwich if I remember correctly, and warm soda. What is with Europeans and the disdain for icecubes???? All in all a good experience. No worries!
Fly Delta Jets
 
joleb
Posts: 248
Joined: Wed Oct 01, 2003 12:01 pm

RE: DL's Transatlantic Service

Mon Aug 02, 2004 7:19 am

they did use an A340(not long) to phily but then changed to A330.

JGPH1A : when have i been caught out before???

stop your user bashing as i am speaking the truth