Actually, from what I remember when booking MS
, they actually really "always do that" - at least in Amadeus and Galileo (and I suspect that it's no different) MS
usually has a status of "permanent request", which means that, for a travel agency, they always look as if they're on waitlists: usually it doesn't take long for a confirmation to come back, most times it'll be up to 72 hours. If there's no confirmed seat after that, then that usually means that you're really on a waitlist.
At the moment, from reading your post, I'm actually not absolutely sure where you are: are you in Egypt? If yes, the best idea is to go right to the next MS
office - that's usually much more effective than contacting your travel agent at home, because the airline can actually see on what position of the waitlist you are: a travel agent only sees if you're on a waitlist or not.
Also, airlines can put you further forward on the waitlist - or even confirm the seats right away (depending on availability), while the travel agent can only wait for the seats to be confirmed... often enough, I've had just that situation: clients calling me from somewhere else in the world and asking me to rebook - which I always tried to do, but sometimes you'll really only get a waitlist. I always gave the clients the recommendation to go to the airline, and in most - though not all - cases, the airline confirmed them on the new flights without trouble.