My two cents:
I booked 2 tickets for a MAD
flight about a month ago (the flight actually took place on Thursday, July 1st) and the whole process was very simple and straightforward.
Once in MAD
, about two hours before the scheduled departure time, I headed with my travelmate to the counter and there were already a few pax waiting, in line, for the counter to open (that happened 5 minutes later or so). During check-in (a very neutral experience, i.e., neither warm and especially kind nor unpolite, just normal) we were informed that the flight was delayed about two hours and we were given food coupons to be used at any of MAD
's food vendors (each coupon was good for a sandwich and a soft drink). The flight was indeed late about two and a half hours, which was really annoying. When it was time to board, people rushed to the buses (the plane was not parked at the gate, but remotely) and once the buses stopped next to the plane, everybody rushed to get inside the aircraft and take the good seats (as you know, there is no seat assignment in U2
). The flight was fine, although the crew thought that their "good humor" would compensate for the long wait. Anyhow, the plane was a 737-700 in excellent condition and, as I mentioned, the flight was fine (uneventful, the way all flights should be).
As somebody mentioned earlier, if easyJet can deliver the service you need at a price substantially lower than a competing full-service carrier, go with easyJet for sure. If price is not that different, perhaps you may want to consider the full-frills airline (for the miles, the soft drink service... I don't know).
Finally, I just checked the U2
site and they mention that they have a very good percentage of punctuality, so maybe I was just unlucky.
Next flights: MEX-LAX AM 738, LAX-PVG DL 77L, SHA-PEK CA 789, PEK-PVG CA A332, PVG-ORD MU 77W, ORD-MEX AM 738