Delta is not the first US company to charge a fee to speak to a customer service rep in the US, some computer and software companies quietly started that a few months ago.
A few weeks ago, I had to call Delta to make a reservation using a travel voucher I got when I gave up my seat a number of months ago.
I was trying to book ATL
. The India based agent thought I was saying Santiago. We went around and around, put on hold, round and round some more. The agent did not have much of a clue what a voucher was etc. This entire transaction took 90 minutes. I was livid beyond words and wrote to Delta. As of this date, I have not had a reply.
If this is they way they treat customers, I may not be so inclined to give up my seat on an oversold flight in the future or perhaps even fly Delta at all.
I cant think of anyplace that DL
flies to, where I fly to, that someone does not.