RupesNZ
Posts: 102
Joined: Tue Jun 01, 2004 3:29 am

Changes To Air New Zealand Airpoints

Thu Jul 29, 2004 8:03 am

An interesting article in the New Zealand Herald

http://www.nzherald.co.nz/business/businessstorydisplay.cfm?storyID=3581059&thesection=business&thesubsection=transport&thesecondsubsection=aviation

Seems that they are looking to replace miles flown ( or in the case of NZ kilometers flown ) with the number of dollars spent, seems like a fairer method esp as there won't be seats assigned for points redemption.

Does anyone know how this will work when using miles either on other carriers eg UA/SQ or if other airpoint schemes - Kris Flyer, Mileage Plus are affected in any way?

Cheers
Rupert
 
SafetyDude
Posts: 3654
Joined: Fri Sep 07, 2001 10:02 am

RE: Changes To Air New Zealand Airpoints

Thu Jul 29, 2004 8:57 am

It is an interesting concept, but I prefer just having miles. I would imagine that ANZ would just give miles to those in a partner FF program.

 Smile
-Will
"She Flew For What We Stand For"
 
aerokiwi
Posts: 2263
Joined: Sun Jul 30, 2000 1:17 pm

RE: Changes To Air New Zealand Airpoints

Thu Jul 29, 2004 9:19 am

It seems they are making it less and less appealing to remain loyal to them, with the intorduction of a $30 annual fee if you don't buy a ticket for the previous 12 months.

Some years I don't travel at all whilst the following year I may do a huge amount. Why do they want to punish me for this? How expensive can it be to keep your name on a computer somewhere? Not very, I suspect.

All this ontop of charging $50 to join, whereas other carriers let you join for free.

Have they considered how it will be transferred between airlines? What about status within the programme? Yet another reason to go with Emirates, and completely ignore Air New Zealand next time I have the urge to travel internationally.
 
SafetyDude
Posts: 3654
Joined: Fri Sep 07, 2001 10:02 am

RE: Changes To Air New Zealand Airpoints

Thu Jul 29, 2004 9:23 am

It seems they are making it less and less appealing to remain loyal to them, with the intorduction of a $30 annual fee if you don't buy a ticket for the previous 12 months.
Wow, I would imagine that it costs nothing to them to keep a member.

All this ontop of charging $50 to join, whereas other carriers let you join for free.
I have never heard of any other airline doing something like that.

It is very bizarre, but I hope that they get a reality check soon.  Insane

-Will
"She Flew For What We Stand For"
 
aerokiwi
Posts: 2263
Joined: Sun Jul 30, 2000 1:17 pm

RE: Changes To Air New Zealand Airpoints

Thu Jul 29, 2004 11:37 am

Both Qantas and Air NZ charge to join their programmes in NZ and Australia. Both $50 I believe.

Interestingly, when I signed my auntie up a few weeks ago before she left for the UK, they said that because she will have a UK address, it is free for her to join. They blame it one GST requirements (Goods & Services Tax), but that sounds like bull to me.

 
ZKSUJ
Posts: 6814
Joined: Tue May 18, 2004 5:15 pm

RE: Changes To Air New Zealand Airpoints

Thu Jul 29, 2004 7:36 pm

I heard about it about 10 times today on the radio. One question, is 1 airpoint dollar equal to 1 dollar. IE. if a trip to SYD from AKL costs $200, can you pay that with 200 airpoints dollars?
 
RupesNZ
Posts: 102
Joined: Tue Jun 01, 2004 3:29 am

RE: Changes To Air New Zealand Airpoints

Thu Jul 29, 2004 10:41 pm

ZKSUJ, yes it appears so - however earning an airpoint dollar is the harder bit - First Class to the UK only gets your AP$490.

 
anstar
Posts: 2882
Joined: Sun Nov 23, 2003 3:49 am

RE: Changes To Air New Zealand Airpoints

Fri Jul 30, 2004 3:55 am

QF have been charging to join their FF program since it started. The whole GST thing is bull.

ANstar
 
Trolley Dolley
Posts: 548
Joined: Sat Jul 29, 2000 1:57 pm

RE: Changes To Air New Zealand Airpoints

Fri Jul 30, 2004 5:53 am

I received the mail out yesterday. The Airpoints are being converted to Air Dollars at a rate of 75 airpoints to 1 Air Dollar. They have changed the programme to reflect spend rather than mileage flown. They are basically making it harder to earn points, but easier to redeem them on NZ services.

The info was really lacking on what happens if you wish to book on a partner airline. They say there are charges of $25 per sector for phone bookings. This is to make people use the website. Partner airlines on NZ's website.That means a 20 sector round world star flight would end up costing $500 plus taxes. (20 sector fround world flights are common in the NZ market.) So much for a free seat!

I think half the problem with the growing airline issues with these points is that its too easy for non fliers to clock up serious points on credit cards etc. To me the focus of a ff programme should be to track and reward your loyal customers.
 
aerohottie
Posts: 716
Joined: Mon Mar 29, 2004 3:52 pm

RE: Changes To Air New Zealand Airpoints

Fri Jul 30, 2004 9:00 am

I am shocked at the level of absolute crap being spilt in this thread. Unfortunitely I have to go to work.... I will be back straight after with a reply rebuffing most of what has been mentioned on this thread so far.... what a load of crap!!!!
I'm surprised some Air NZ employees have not come on here to correct the incorrect information stated so far.
What?
 
Trolley Dolley
Posts: 548
Joined: Sat Jul 29, 2000 1:57 pm

RE: Changes To Air New Zealand Airpoints

Fri Jul 30, 2004 10:08 am

Aerohottie, instead of mouthing off, please advise what info you think is crap and correct it. FYI. I am an Airpoints Gold with years of experience in the travel industry landside. The posts in this discussion don't seem wildly out of line.

As mentioned, I have received the promotional information from Air NZ about the changes and I have used it, as well as my industry experience, to assertain these facts.

Fact, NZ charges $50 to join.

Fact, NZ's new scheme will charge a $30 annual fee for those who don't make a revenue, Airpoints earning flight in the previous year. (some exceptions apply)

Fact, Airpoints will convert to Airpoints Dollars at a rate of 75 to 1 when the programme changes over. As per the brochure which arrived yesterday, a balance of 30,000 airpoints will convert to 400 Airpoints dollars at change over.

Fact, new earning rates will apply based on whether your flight is purely on NZ-ticket and aircarft, or a joint itinerary with partners. eg LAX-LON J class earns 315 on an NZ ticket and flight, but only 100 if flown on a partner airline. They have obviously rejigged the scheme to try and create more loyalty to NZ.

Fact, they will charge per sector fee of $25 for international flights if booked via the call centre rather than the web. They have not elaborated on the fees that are charged for partner airline bookings that can only be booked through the call centre. A 20 sector round world ticket would incur $500 in fees based on these new service fees.

Fact you can buy any airfare with Airpoints Dollars after the change over. Eg a $200 one way fare to Sydney will cost you 200 Airpoints dollars. Currently you need a set target of points and have to hope that the allocation of reward seats has not gone by the time you earn your points for your reward.

Opinion: The new programme will be more flexible for the top tier fequent flyers, many of whom are business travellers. Many travellers will be able to spend points on prime time trips which previously had no reward seat allocations. It will be harder for the discount economy traveller to earn points. eg a return AKL-LON flight would only get 170 Airpoints dollars, not quite enough for a free AKL-WLG return. The current earning scheme rewards travellers with enough points for a free domestic ticket when they get back.

No doubt, if you are a less frequent flyer you will feel miffed at the lower rate that you earn points, but if you are a more frequent flyer, I am sure you will be pleased at the flexibility. Sadly not all frequent fliers are high yield, and those who do a lot of miles but have to go on "best fares" in economy will lose out as they have to fly even more to get the recognition and rewards they previously enjoyed.



 
767er
Posts: 821
Joined: Thu Apr 26, 2001 2:24 pm

RE: Changes To Air New Zealand Airpoints

Fri Jul 30, 2004 10:56 am

Will they convert our current airpoints over to the airpoints dollars in November???

This is all so confusing!!!!!
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