Posts: 139
Joined: Fri May 04, 2001 6:34 am

This Week's Episode Of "Airline": Tickets

Sat Jul 31, 2004 2:02 am

On this week's episode of "Airline" [USA], one story involved a woman who showed up at the gate with a boarding pass, but not the actual ticket. She had a reprinted boarding pass that the gate agent had issued, but on attempting to board, the gate supervisor told her that unless she could present the ticket/coupon portion, she would have to pay for another ticket. This resulted in two trips back to the Security point to look for the missing ticket portion.

I fly a lot and think I understand the paperwork but what I don't understand in this situation is: if she has a boarding pass, the boarding pass is linked to the reservation record, the reservation record shows she's paid, why does the gate need a piece of paper to see that she's paid? Couldn't they just go into the record and pull up the record of payment? Obviously there are some accounting concerns here I don't know of.

Is this unique to Southwest or do all airline ticketing systems operate similarly?
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RE: This Week's Episode Of "Airline": Tickets

Sat Jul 31, 2004 2:08 am

She probably had a paper ticket, and as such, it's value (the price she paid) could have been used towards another WN flight if the gate agent did not confiscate it at the time of boarding.

[Edited 2004-07-30 19:09:21]
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RE: This Week's Episode Of "Airline": Tickets

Sat Jul 31, 2004 2:32 am

As for the question "do all airlines ticketing systems operate similarly?" the answer is yes where paper tickets are concerned -- for the reason given by Cory6188 gives: pax could fly more than once -- perhaps even several times -- on the same ticket if a paper coupon is not collected at some point (usually with the airline's portion of the boarding pass upon entering the jetway). That is why "collect coupon" or some similar instruction to the gate agent collecting boarding passes is usually imprinted conspicuously on a boarding pass issued for a paper ticket.

Since paper tickets have become relatively rare, the issue of this topic seldom occurs. With electronic tickets on which probably well over 90% of pax now travel (at least within the U.S.) there is no such problem as a missing ticket coupon because one's "ticket" is an electronic record that can be displayed on a computer and status of each virtual coupon changed from OK to CKIN to LFTD to USED as the check-in and boarding process takes place. No such options exist for paper tickets -- the paper ticket coupon is the only record to confirm whether the ticket is valid for travel or that the ticket even exists.
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RE: This Week's Episode Of "Airline": Tickets

Sat Jul 31, 2004 2:36 am

I believe that episode was this week's past episode.

Most airlines use e-tickets these days, or at least for domestic US travel, so it is not that common of a situation.

"She Flew For What We Stand For"
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RE: This Week's Episode Of "Airline": Tickets

Sat Jul 31, 2004 2:39 am

Just wondering why more airlines in Europe haven't gone to electronic tickets. I flew LHR-MAD on bmi, LHR-BSL on Swiss, and LGW-VCE on BA, and each time I was required to use paper tickets, presumably because I was an American citizen.

Anyone know the reasoning behind this?
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RE: This Week's Episode Of "Airline": Tickets

Sat Jul 31, 2004 7:02 am

SSides, maybe something to do with airline policy and/or where you bought the ticket. I've had the same experience flying domestic US where sometimes I've got an electronic ticket, sometimes not - even when other passengers appear to only have e-tickets. Maybe we don't trust one another  Wink/being sarcastic

Geoff M.
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RE: This Week's Episode Of "Airline": Tickets

Sat Jul 31, 2004 4:35 pm

about that "airline" show in general, is there a website? is it possible to get the episodes on DVD? it's a shame we don't have such a show in germany  Sad
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RE: This Week's Episode Of "Airline": Tickets

Sat Jul 31, 2004 6:15 pm

it's a shame we don't have such a show in germany

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