For your info. the "so called" problem was true, because I was there when pilots were talking to dispatch in PHX. I was also in the operations dept. when the paperwork for outgoing flts. were coming through. I have worked for HP several years and all the problems all boil down to our CEO-Mr. Franke. We had a back-up system which was closed to become more cost effective. Well now look what happens, thousands of unhappy people stuck at the airport for hours on a busy holiday weekend. Not to mention us employees being linched by hundreds of crazied anry travellers. Not a nice sight, it was a huge mess. Mgmt. needs to get their act together, were slowly but surely going down.