About a month ago I bought a new Samsonite suiter for in Macy's, very nice, very sturdy, shock absorbing wheels, great price (regular price $400, got it for under $200). Unfortunately, when I was loading it into the car leaving for a cruise, I noticed the main zipper had a gap in it in one spot, and after opening and closing it a few times the gap kept returning. It was too late to do anything about it, and since it was a cruise and not a flight I wasn't that worried, but I'd be very reluctant to hand the case over to an airport crew with the zipper in such a precarious state.
The problem is I can't find the receipt to bring it back to the store, so I have to send it to Samsonite for warranty repair. Has anyone ever dealt with their warranty service? Is it a pain and take a long time? Shipping it to them isn't going to be cheap either.