FLVILLA
Topic Author
Posts: 316
Joined: Thu Jun 03, 2004 8:07 pm

Finding A Passenger

Tue Aug 17, 2004 3:48 am

Hi , I'm wandering if there is some way of finding out if a particular passenger made a flight? Or if someone who works for the airlines can find out for me please?

FLVILLA
I hope in life i can work to live, not live to work
 
SafetyDude
Posts: 3654
Joined: Fri Sep 07, 2001 10:02 am

RE: Finding A Passenger

Tue Aug 17, 2004 3:56 am

Nothing can be done on-line, but your best bet would be to check with personnel at the airport (or possibly over the phone) and explain your connection to the passenger and why you should know. Quite frequently family members will check up on each other, and airlines do not seem to have a problem with that.

 Smile
-Will
"She Flew For What We Stand For"
 
September11
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RE: Finding A Passenger

Tue Aug 17, 2004 4:11 am

Airlines can deny your request on passenger information for security reasons
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EA CO AS
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RE: Finding A Passenger

Tue Aug 17, 2004 5:08 am

If your name isn't part of the customer's passenger name record (PNR), then the carrier will typically not release any information about the customer's reservation. This is for security reasons as well as maintaining customer confidentiality.
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AvianceGirlUK
Posts: 627
Joined: Thu Jan 15, 2004 10:40 am

RE: Finding A Passenger

Tue Aug 17, 2004 6:26 am

Its against the data protection act to give information of a passenger to any other person.
As much as i would like to tell someone if a person made the flight, i never would break the rules.
 
AMS
Posts: 1620
Joined: Thu Aug 14, 2003 7:34 am

RE: Finding A Passenger

Tue Aug 17, 2004 7:37 am

Quite frequently family members will check up on each other, and airlines do not seem to have a problem with that.

No normally they don't give that information, because Airlines are not allowed to give any personal information about their passengers. By Law it is not allowed ;and people do check on that. Once an Airline staff is caught by providing passenger information to a third party then the airline gets a fine.

Regards,
AMS
 
SafetyDude
Posts: 3654
Joined: Fri Sep 07, 2001 10:02 am

RE: Finding A Passenger

Tue Aug 17, 2004 9:01 am

No normally they don't give that information, because Airlines are not allowed to give any personal information about their passengers. By Law it is not allowed ;and people do check on that. Once an Airline staff is caught by providing passenger information to a third party then the airline gets a fine.
There is a difference between family and a third party.

I have seen information being given out on numerous US carriers, and each time, the person was family. Family is not considered a third party.  Big grin

In any event, most carriers are giving information to customs and immigration officials but they too are not considered a third party.

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-Will
"She Flew For What We Stand For"
 
AMS
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RE: Finding A Passenger

Tue Aug 17, 2004 9:13 am

have seen information being given out on numerous US carriers, and each time, the person was family. Family is not considered a third party

Even personal passenger information given to a Husband/Wife/Family is not allowed. For Example if a family member shows up at the airport and asks a staff if their wife/husband etc.. Is on a particular flight, then the Staff member should day: I am not allowed to give passenger information, but I can check the arrival time of a particular flight number etc. Only in case of a Crash some information may be released.

In any event, most carriers are giving information to customs and immigration officials but they too are not considered a third party

Yes that is correct and also one of the exceptions as the APIS Proc.

Regards,
AMS
 
SafetyDude
Posts: 3654
Joined: Fri Sep 07, 2001 10:02 am

RE: Finding A Passenger

Tue Aug 17, 2004 9:24 am

Even personal passenger information given to a Husband/Wife/Family is not allowed. For Example if a family member shows up at the airport and asks a staff if their wife/husband etc.. Is on a particular flight, then the Staff member should day: I am not allowed to give passenger information, but I can check the arrival time of a particular flight number etc. Only in case of a Crash some information may be released.
Please do not say that something should not happen when it does happen, and quite regularly.

I am not sure what your experience is with US airlines, but it does happen to people who come to airport and ask about their family. I am not sure if they show identification or not, but it does happen here in the US.

 Smile
-Will
"She Flew For What We Stand For"
 
globetrekker
Posts: 800
Joined: Sat Dec 13, 2003 10:51 am

RE: Finding A Passenger

Tue Aug 17, 2004 9:42 am

It happens all over the world, but that doesn't mean it's allowed. At my station we handle KLM, CO, DL, RG and more and each airline has the policy that it is forbidden to release pax info to third parties, even if they are family members, which most of the time they are. I attended courses for DL in ATL and CO in EWR and they stress that point heavily.

If an agent releases that info it is against the rules and he/she can get in a lot of trouble for that.

Now I've been to AMS recently and my brother was coming two days after me on KLM. He was a non-revver so I went to the KL information desk to ask whether he made it onto the flight. The KLM agent wouldn't give me the information. So I showed my KLM badge and she was pretty helpful after that.
If what I did or what she did was right or not I don't know.

GT
The World Is A Book And Those Who Do Not Travel Read Only A Page
 
cha747
Posts: 755
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RE: Finding A Passenger

Tue Aug 17, 2004 1:18 pm

It happened on an episode of Airline... a guy was waiting for his girlfriend and after she didn't show in baggage claim, a Southwest CSA looked-up her name and said she hadn't checked-in for the flight. Or can we chalk this one up to Hollywood ratings?
You land a million planes safely, then you have one little mid-air and you never hear the end of it - Pushing Tin
 
JOSEMEX
Posts: 1437
Joined: Mon Oct 04, 1999 11:44 am

RE: Finding A Passenger

Tue Aug 17, 2004 1:22 pm



> a guy was waiting for his girlfriend and after she didn't show in baggage claim, a Southwest CSA looked-up her name and said she hadn't checked-in for the flight.<

If I'm not mistaken, airlines can give you that information a certain time after the flight has landed.

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