Here in the United States, we now have automated toll booths. You rent a transmitter that sits on your windshield and simply drive through the toll area. It is called EZ
-Pass in Pennsylvania. This is a very easy technology and more and more people are taking advantage of it. Which means toll collectors are becoming redundant. So what happens? They slowly are laying the off. They are great employees. Always showed up for work on-time and were always polite to customers. But, they are simply not needed.
The same goes for airlines. As we add web check-in and kisok check-in, ticket agents are becoming less needed. Same with travel agents. I can book my airline ticket on the airline website, spend seven minutes doing so in my pajamas and pay $134. Or, I can go to my travel agent, drive to the office which is fifteen minutes away, spend another five waiting for an agent to free up and then spend another five booking the ticket, which I paid $147 for. Travel agents are great, especially when something goes wrong. They simply can't
compete with the internet. So, unfortunate, travel agents are losing their jobs. They, too, are becoming redundant.
It happens in every industry. With self-serve kisoks in grocery stores, they can have one employee checking out four customers at one time. With inventory tracking systems, Macy's doesn't need as many inventory counters. It is unfortunate, but true.