I flew from YYZ
back in June, and there were definitely both good and bad things to say about it. The plane that they use for that route is a 763, and while I like the 763, this one actually had pieces of panelling missing from part of the wall in the J class section of the plane! The seat in Hospitality class was pretty good, and there was much more room than on the LH
744 that I came back on. The food was good too, about the same standard as other transatlantic flights. However, one of the FA
's was a real ass. I don't know if he was just having a bad day or whatever, but he was really rude. Also, AC
does not have PTV's in Y (not that I really cared), and they also don't have the map that is common on most international flights (which didn't bother me either).
What was weird for me is that I've flown AC
a lot within North America, and had always considered them to be a very good airline. However, their transatlantic product wasn't as impressive as I thought it would be (especially seeing the missing panelling).