Got this little ditty in my email inbox this evening. Searched and haven't seen it posted yet.
Wednesday, September 8, 2004
As our industry continues to evolve and conditions become more competitive, the implementation of certain fees becomes necessary. Effective immediately, a $5 USD fee will apply on tickets purchased via Continental's U.S. reservations centers, and a $10 USD fee will apply on tickets purchased at a U.S. airport ticket counters.
These non-refundable service fees apply for each domestic or international one-way or roundtrip ticket, and also for OnePass reward tickets. These fees are waived, however, for all OnePass Platinum Elite members and their traveling companions booked on the same itinerary. Customers purchasing tickets for military, government, bereavement, or unaccompanied minor travel are exempt from the fees. Continental will not charge a fee for booking and ticketing on continental.com or at airport self-service kiosks.
Continental maintains its commitment to providing our customers with personalized and value-added service through our many airport and reservations professionals. Charging a nominal fee for this level of service is necessary and common in the marketplace given the competition from low cost carriers.
We appreciate your business and hope to see you on board soon.
Vice President, Marketing Programs and Distribution Continental Airlines
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Continental Airlines, Inc. - OnePass Service Center - 900 Grand Plaza Dr. Houston, TX 77067-4323 USA