COFreqFlyer
Topic Author
Posts: 358
Joined: Thu Sep 02, 2004 11:44 am

Continental Airlines Announces New Service Fees.

Thu Sep 09, 2004 1:23 pm

Got this little ditty in my email inbox this evening. Searched and haven't seen it posted yet.

===================================================
Continental Airlines
Wednesday, September 8, 2004
===================================================

Dear xxxxxxxxxxxxxxx:

As our industry continues to evolve and conditions become more competitive, the implementation of certain fees becomes necessary. Effective immediately, a $5 USD fee will apply on tickets purchased via Continental's U.S. reservations centers, and a $10 USD fee will apply on tickets purchased at a U.S. airport ticket counters.
http://email.continental.com/cgi-bin24/DM/y/eQKN0FvDdJ0BUW0SGz0C6

These non-refundable service fees apply for each domestic or international one-way or roundtrip ticket, and also for OnePass reward tickets. These fees are waived, however, for all OnePass Platinum Elite members and their traveling companions booked on the same itinerary. Customers purchasing tickets for military, government, bereavement, or unaccompanied minor travel are exempt from the fees. Continental will not charge a fee for booking and ticketing on continental.com or at airport self-service kiosks.

Continental maintains its commitment to providing our customers with personalized and value-added service through our many airport and reservations professionals. Charging a nominal fee for this level of service is necessary and common in the marketplace given the competition from low cost carriers.

We appreciate your business and hope to see you on board soon.

Sincerely,

Mark Bergsrud
Vice President, Marketing Programs and Distribution Continental Airlines


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Continental Airlines, Inc. - OnePass Service Center - 900 Grand Plaza Dr. Houston, TX 77067-4323 USA

The Proud Bird with the Golden Tail
 
akelley728
Posts: 1968
Joined: Tue Dec 07, 1999 12:35 pm

RE: Continental Airlines Announces New Service Fees.

Thu Sep 09, 2004 1:29 pm

Continental is merely following AA's lead in these new fees...

http://www.airliners.net/discussions/general_aviation/read.main/1725826/
 
User avatar
EA CO AS
Posts: 13640
Joined: Wed Nov 14, 2001 8:54 am

RE: Continental Airlines Announces New Service Fees.

Thu Sep 09, 2004 1:29 pm

US Airways has also matched these fees, first implemented by NW and then matched by AA last week.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
COFreqFlyer
Topic Author
Posts: 358
Joined: Thu Sep 02, 2004 11:44 am

RE: Continental Airlines Announces New Service Fees.

Thu Sep 09, 2004 1:31 pm

Doesn't really bother me since I do all my bookings online anyway. Big grin
The Proud Bird with the Golden Tail
 
trickijedi
Posts: 3201
Joined: Sun May 13, 2001 4:35 pm

RE: Continental Airlines Announces New Service Fees.

Thu Sep 09, 2004 1:36 pm

If you can't beat em, join em.
Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
 
Cory6188
Posts: 2621
Joined: Mon Feb 02, 2004 12:29 am

RE: Continental Airlines Announces New Service Fees.

Thu Sep 09, 2004 8:04 pm

It's a drag that CO instated these new fees, but CO's website has a lot of online functionality and can do most everything you could do over the phone with only a few exceptions. You can even add pets to a reservation online.

According to their Customer Care hotline, the charge will not apply if the itinerary could not have been booked on the website (such as an international partner reward). Also the women I spoke with said that if you want to use vouchers, upgrade, etc. to reserve it online first and then call and have them do what you want.

It really only affects those people who are just buying simple tickets that could have easily been done online. Personally, I prefer using the website. No hold time, no cranky agents, and the ability to see a live seat map of each flight. I don't have to rely upon the agents to give me a good seat.

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