radelow
Posts: 415
Joined: Thu Jul 15, 2004 3:07 am

Southwest Ticketing Question.

Sat Sep 11, 2004 8:33 am

So I am flying San Diego > Sacramento tomorrow. I have a WN ticket for a flight leaving around 3:00pm. It's not a full fare ticket. I want to see about flying earlier. I know that WN doesn't allow this per se but has anyone had any luck showing up to the airport early and asking the counter if they could put you on an earlier flight (providing it wasn't full) without making you pay the premium? Thanks for the advice.

mark
 
OPNLguy
Posts: 11191
Joined: Tue Jun 15, 1999 11:29 am

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 8:49 am

Irrespective of what anyone might tell you here, I'd suggest calling 1-800-IFLYSWA and get it right from the source...
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
swadispatcher
Posts: 420
Joined: Wed May 12, 2004 9:12 am

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 9:33 am

From my old Customer Service days.. expect to pay the fare difference between the full fare ($109) and whatever you paid for your one-way portion..
Maintain 2300 until Boiler, cleared for the VOR-A approach, report BATLE inbound..
 
N1120A
Posts: 26467
Joined: Sun Dec 14, 2003 5:40 pm

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 9:39 am

Sometimes they make you pay the full fare, but if there is space, they will usully put you on stand by for free. They are actually really good about this. I once missed a flight because of a long security line and a friend who could not get off their a$$ and was on the next flight (which was full but had the customary no shows). Not only that, but there were people who wanted to get on that flight so they could leave earlier who were also put on the stand by list. If they upgrade you to full fare, then you are not really on standby, rather you now have a fully refundable, fully flexable ticket. Just try and be really nice to the CSA, hope there are only 100 people booked, and they might let you do it. Same goes for free alcohol from the F/As, they can be really cool about that (and I don't even drink)
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
txagkuwait
Posts: 1388
Joined: Fri Aug 27, 1999 7:39 am

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 10:04 am

Okay.

The policy is there to eliminate folks buying cheap seats on a flight and then trying to fly on something that had no cheap seats when they booked. So let there be no misunderstanding.....they can give you the option - upgrade to the full fare or stay with your original reservation.

However....I seldom have trouble getting them to put me on an earlier flight.

How would I go about doing this?

Print your boarding pass for the flight you are booked for on your computer at home before going to the airport.

Have only carry-on baggage.

Once at the terminal (early) drop by the gate where the earlier flight departs and put the issue in the gate agent's lap.

Tell him or her something to this effect:

"I am booked on a later flight and checked in online...but I am out here at the airport now. Don't really want to pay ( or can't pay ) the fare difference...but if you have seats on the earlier one open or are concerned with an oversale later in the evening or something, I will be glad to go ahead and go. Otherwise I'm okay with waiting although it sure would be nice to get on back home. Your call."

It goes back to the old "you can catch more flies with honey than you can vinegar" argument, although I have no clue what anyone would want with a bunch of flies. At any rate, go with the attitude you most likely will be on the original flight you booked....and maybe you will get a pleasant surprise.

Several things don't work well at all:

Threats
Intimidation
Whining
Surly demands.

If you frame your request in such a manner that it appears to be to the airline's advantage to send you on your merry way, the chances are much better that they will do just that.

 
OPNLguy
Posts: 11191
Joined: Tue Jun 15, 1999 11:29 am

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 10:20 am

TxAg,

Nice to see you surface.. Always enjoy hearing your opinions...

On that note...

What's your take on the state of USAirways, Delta, and ATA? and also, with Delta's radical pulldown at DFW, do you see SWA going into DFW to keep AirTran at bay (like starting PHL to keep JetBlue at bay)?

The floor is yours...  Big grin
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
sw733
Posts: 5298
Joined: Wed Feb 25, 2004 6:19 am

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 10:23 am

Yeah definately, based on all my experiences, they make you bump up to the full fare no matter what...
 
radelow
Posts: 415
Joined: Thu Jul 15, 2004 3:07 am

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 10:57 am

TxAgKuwait:

Thanks for the advice. I only live 10 minutes from the airport so I will stop by in the morning and see if they'll put me on an earlier flight. I am in no rush to get there (going for the weekend for a wedding) but if I get there earlier it'll give me time to spend it with my friend before the "big day". Thanks everyone for your advice!

Mark
 
txagkuwait
Posts: 1388
Joined: Fri Aug 27, 1999 7:39 am

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 12:08 pm

OPNL_Guy:

Yes, I have all sorts of opinions on the status of the industry (that comes as no surprise).

Why don't you drop me an email at elpaggie78@hotmail.com and tell me how to contact you so we dont clutter up the board.

I have 24 hr duty tomorrow and can even holler on the cell phone if you want a phone call.

I'll check my e mail before I go in to work in the morning.

Bottom line: Don't know if he'll do it, but Gary Kelly ought to grab about 12-15 gates at DFW.

You guys DO NOT want JetBlue or airTran set up in your backyard.

You already have a crew domicile in Dallas.

Lots of maintenance available at Love Field.

No new advertising costs.....everybody in Big D already knows you.

With DL out of the picture, delays and being "#52 for takeoff" at DFW becomes much less of an issue.

You really could get by on the cheap, opening up DFW.....you could pretty much run everything out and back. Everything originates at DFW in the morning between 6 and 8 pm, and the terminators come home to roost that night between 10 pm and midnight. Reduces RON costs for your crews and such. You could still get an early trip in to DFW from such places as Phoenix, Midway, BWI.

You could do the ever popular one stops out of there and serve a whole lot of markets:

DFW-PHX-LAX
DFW-LAS-SMF
DFW-SLC-PDX
DFW-MCO-FLL
DFW-TPA-FLL
DFW-BNA-ISP
DFW-RDU-PHL
and so on and so forth.

You know, if the price is right, people will jump right on a one stop with no change of planes. Other airlines have overlooked one stops for years in lieu of their hub theory.

My real thoughts are ATA will limp along for a bit, but you guys need to be ready to dump capacity in Midway if they do float to the top of the fishbowl.

You may be able to get more gates at PHL, so don;t put all the 200s out to pasture yet.

If USAirways stumbles, WN needs to be in Pittsburgh the very next day. You needed to have gone to PIT already, but this DL thing at DFW is too ripe a piece of low hanging fruit to resist. Grab it and take a bite.
 
OPNLguy
Posts: 11191
Joined: Tue Jun 15, 1999 11:29 am

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 2:27 pm

Will email you.. Thanks...
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
N1120A
Posts: 26467
Joined: Sun Dec 14, 2003 5:40 pm

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 3:05 pm

WN seems perfectly happy at DAL. Wright and Shelby limit them, but also protect their position and keep their planes ontime. They have had some issues with the City of Fort Worth (mainly over wright and shelby) and have said many times that DFW is not their idea of a good time. PIT, however is likely. I would like to see them do some Canada flying, that would be really cool
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
SWAFA30
Posts: 436
Joined: Fri Aug 29, 2003 1:57 am

RE: Southwest Ticketing Question.

Sat Sep 11, 2004 3:10 pm

You guys DO NOT want JetBlue or airTran set up in your backyard.

AirTran is already in our Front Yard in BWI. The Battle of the Titan LCCs is an inevitability...no sense running from it. As was already mentioned...SWA is a well known entity in Dallas...if you're gonna have a battle may as well have it on your home turf.


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