zrb2
Posts: 847
Joined: Sat May 20, 2000 10:07 am

Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 12:00 am

I drive through late rush hour beltway traffic Friday evening to make my 9:30pm UA Express/Chautauqua flight to Buffalo for a quick 2 day visit. Everything is on time. Make my way out to the C gates on the Mobile lounge. Sit there for an hour. 5 minutes before boarding I hear some rumbling about cancelled. No announcement is made so I go over to the monitor board and I see the dreaded "Cancelled" listed next to my flight. The only one! I stand in line and talk to the one gate agent (a woman that spoke very broken English). She just says "it was cancelled, they don't tell me nothing!" So here I am, blew 5 hours getting over there, waiting, and driving back home..... $15 bucks for parking and all they can say is "we'll try to get you on a Comair flight Saturday" (that connects through Cincinnati!) since I needed to get to BUF early on Saturday.. I drove all the way home, booked the first early flight (6:05am) on Independence Air for $59 and then got up 4 hours later to do the same drive to Dulles. argh! no sleep! Anyway the Indy Air flight was right on time, nice folks running the operation. I also took Indy Air back on Sunday night and everything was terrific. Meanwhile UA and their idiots cannot tell me why flight 7830 was ever cancelled and I guarantee I will get my parking and whatever else reimbursed before I'm through with them. I just wanted to post this because I've seen some iffy posts about I-Air and I have nothing but great things to say about them.

[Edited 2004-09-13 17:00:37]
 
NIKV69
Posts: 10889
Joined: Wed Jan 28, 2004 4:27 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 12:03 am

Any UAEX personnel here? I would love to hear why this flight was cancelled. I am a fan of UA, got to sat the other day, 7/9 my flight from RAP-DEN had a late equipment change from a EMB-120 to a Dash 8. Not too pleased.
Hey that guy with the private jet can bail us out! Why? HE CAN AFFORD IT!
 
Bicoastal
Posts: 2446
Joined: Wed Oct 06, 1999 5:56 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 12:07 am

All airlines cancel flights for whatever reason...even Independence Air...and mostly for your safety. They should, however, for good customer service and relations, keep you informed on why and then go out of their way to rebook you. The new United Express carriers (Mesa, Skywest, Air Wisconsin, Chautauqua, Trans States, others?) at Dulles are definitely having some growing pains, which after four months, they should have worked out by now. From what I can tell, the low salaries are not attracting top notch employees or managers.

[Edited 2004-09-13 17:09:00]
Airliners.net has many forums. It has spell check and search functions. Use them before posting!
 
CV990A
Posts: 1385
Joined: Sat Sep 04, 1999 6:04 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 4:03 am

I had a similar situation a few weeks ago at IAD as well going to HPN on Indy- we were delayed due to wx, but did eventually make it to HPN, granted over 3 hours late, while UAX cancelled their flight to HPN that was supposted to leave a few minutes before ours.
Kittens Give Morbo Gas
 
zrb2
Posts: 847
Joined: Sat May 20, 2000 10:07 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 4:32 am

I worked it out with United customer relations today....in the end they did the right thing and agreed to some compensation which I felt was fair. She researched the cancelled flight and said it was due to a "damaged aircraft". She said it could have been something that happened right at the gate thereby causing the last minute cancellation.

I do realize that every airline has mysterious cancellations (it's happened to me before).... but this whole thing left a sour taste. I'll give UAex another chance at some point but I felt IndyAir had more competent personnel and a better operation going at Dulles from what I saw this weekend.
 
gigneil
Posts: 14133
Joined: Fri Nov 08, 2002 10:25 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 4:45 am

7/9 my flight from RAP-DEN had a late equipment change from a EMB-120 to a Dash 8. Not too pleased.

Um, that's an upgrade.

N
 
NIKV69
Posts: 10889
Joined: Wed Jan 28, 2004 4:27 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 8:03 am

I don't think so, I prefer EMB over that 8. Still wish they would outlaw turbo-props! I flew a CRJ into RAP and it was a dream, then the Dash 8 caught some bad turbulence on the way back and it was HORRIBLE.
Hey that guy with the private jet can bail us out! Why? HE CAN AFFORD IT!
 
XFSUgimpLB41X
Posts: 3960
Joined: Fri Aug 25, 2000 1:18 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 8:43 am

NIK- the EMB-120 is a turboprop...... thats the brasilia.
Chicks dig winglets.
 
mikeyCpvd
Posts: 159
Joined: Wed Aug 27, 2003 12:25 pm

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 12:31 pm

I think the dude knows the EMB is still in fact a turboprop. However in the whole scheme of things, prefers an RJ over a TP, which I think is evident in the way he compared the CRJs rough weather handling to the Dash-8. Just my observation..
Some cats think i'm 6 feet, I'm so deep; I can get d-d-down like a pessimist - Common
 
OH-LGA
Posts: 1253
Joined: Thu Oct 07, 1999 1:42 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 12:43 pm

SkyWest is actually the only United Express carrier that does not serve Washington/Dulles. All ground handling there is done by Air Wisconsin for AWAC, Mesa, Trans States, Shuttle America, and Chautauqua flights.

In all FLIFO displays available to agents, there should show a reason for the cancellation (usually) a two letter delay/cancel code. BUT, you do have to go break it down usually using a separate profile, and Customer Service agents usually are not trained off hand how to do it (only an Operations thing).

Sorry about the bad experience... unfortunately it happens to the best of us, and it always ruins people's plans. I feel bad, but it's life.

Happy Travels!  Smile
Kai
Head in the clouds... yet feet planted firmly on the ground.
 
N628AU
Posts: 354
Joined: Wed Oct 18, 2000 4:20 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 12:49 pm

Your RAP-DEN flight was equipment subbed because Mesa took over turboprop operations with DH-8 aircraft in DEN.
 
JAXpax
Posts: 463
Joined: Sat Sep 04, 2004 9:52 am

RE: Thumbs Down United Express / Thumbs Up Indy Ai

Tue Sep 14, 2004 12:50 pm

All ground handling there is done by Air Wisconsin for AWAC, Mesa, Trans States, Shuttle America, and Chautauqua flights.

I thought Delta Global Services did ground handling at IAD (or so says an Air Wisconsin pilot that came through JAX last week....)??
 
OH-LGA
Posts: 1253
Joined: Thu Oct 07, 1999 1:42 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 12:55 pm

I thought Delta Global Services did ground handling at IAD (or so says an Air Wisconsin pilot that came through JAX last week....)??

No... DGS only handles certain outstations (of which I can't remember which they are, but they are mostly in the Southeastern United States). United has consolidated United Express partners operating ground handling operations in their hubs (and line stations) to one per city, currently with the exception of DEN. AWAC handles all ORD, all IAD, and partial DEN operations, SkyWest ground handles all LAX, all SFO, and SkyWest-operated DEN operations.

Happy Travels!  Smile
Kai
Head in the clouds... yet feet planted firmly on the ground.
 
ETStar
Posts: 1850
Joined: Mon Jan 12, 2004 6:25 am

RE: Thumbs Down United Express / Thumbs Up Indy Ai

Tue Sep 14, 2004 1:58 pm

So, I wonder if this issue is actually related to the way UA deals with its Uex companies? I remember many people on a.net complaining about Iair (while it was still Atlantic Coast) that it had poor service etc. Maybe these companies change when they deal with UA? I had a 4 hour delay with Atlantic Coast at IAD a while back, no explanation given whatsoever, had to do IAD-LGA-ORD-YVR but no one bothered to change me to something else like IAD-ORD/SEA-YVR when they had all the time etc... anyhoo...

Zrb2, don't try Uex again. You are happy with Iair, stick with them. Simple. They need your business and loyalty, and they have just won you over  Smile
 
uadc8contrail
Posts: 1636
Joined: Thu Sep 11, 2003 1:23 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 3:20 pm

Any UAEX personnel here? I would love to hear why this flight was cancelled. I am a fan of UA, got to sat the other day, 7/9 my flight from RAP-DEN had a late equipment change from a EMB-120 to a Dash 8. Not too pleased.
NIK,
skywest does not have any dh8, the flight had to have been xcld for you to fly on a dh8 vs a em120


ZRB2,
i can you that indy air in iad has the same problems when it comes to language barriers as uax does, any indy person in here knows it but probably will not acknowledge that they have a problem, go to aca lounge and you will hear from their own people that it is embarassing on the customer svc side and the ramp idiots throwing cones around like kids. also they have the same a/c damages as uax does,,,,one person pushes and not looking where they are towing the planes.
bus driver.......move that bus:)
 
flyibaby
Posts: 717
Joined: Wed Aug 25, 2004 5:23 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 3:35 pm

OH-LGA,
Jaxpax is actually half right as well as yourself. Air Wisconsin handles the CSA aspect of the operation, and DGS was contracted the ramp aspect after Air Wisconsin wasn't able to meet the staffing needs on the ramp.
 
Bicoastal
Posts: 2446
Joined: Wed Oct 06, 1999 5:56 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 8:35 pm

Word around Dulles is that a couple of Independence RJs went out of service after their "stellar" ground crew hit them with equipment. $ $ $

As was stated, all United Express ramp operations at Dulles are handled by Delta Global Services...interesting that DGS is a wholly owed Delta Airlines subsidiary. The DGS employees seem to be as "stellar" as the Independence Air people.
Airliners.net has many forums. It has spell check and search functions. Use them before posting!
 
FutureFO
Posts: 2811
Joined: Sat Oct 06, 2001 10:58 pm

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 10:42 pm

Everyone on the ramp has been known or knows someone who has hat an aircraft with some sort of ground equipment. I think that the new UAX carriers at IAD (Skywest, Mesa, and Chataqua) are going to learn a hard lesson as far as knowing the IAD traveling crowd. Especially the locals that fly quite alot. Those are also the passengers that are not afraid to speak their mind about the way the operations are run.


Sean from MCO and CVG
I Don't know where I am anymore
 
zrb2
Posts: 847
Joined: Sat May 20, 2000 10:07 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Tue Sep 14, 2004 11:55 pm

don't try Uex again. You are happy with Iair, stick with them. Simple. They need your business and loyalty, and they have just won you over

Yeah, i will definitely be using IAir again. The only way I'd use UAex is with a free voucher. As much as the cancellation annoyed me, it was the two gate agents and lack of accountability to any of the 36 people on that flight. They didn't make an announcement (i had to overhear people mumbling about it), there was no supervisor available to assist. The agents there quite honestly would not be competent to work the checkout line at a grocery store. The language barrier & understanding of our situation was bad and their technical computer skills were a joke for people that supposedly type alot. They really didn't seem to give a flip about the situation either. I was embarrassed for them.

I drove out on the Mobile lounge the following morning at 5am with at least 60 IAir employees getting ready for their day. Various pilots, ramp crew, F/A's CSA's. It was a nice random sampling of their employees and they seemed like a good bunch. Even at 5am they seemed pleasant to be around and enjoying going to work.

The best I've run across in the industry is Southwest. People sometimes like to rag on the employees in the show "Airline" but the folks I ran into at UAex wouldn't even be allowed to interview at Southwest.
 
ual777contrail
Posts: 2914
Joined: Sun Feb 17, 2002 11:33 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 1:21 am

zrb2,
Sad you have such a shallow mind. If you haven't read any of these threads then it serves you rights. It is a IAD thing to have people with broken English do customer service. This isn't an isolated issue, Iair also has that problem.

You whine as if you were the only one hurt is this matter, Iair has been knocken planes around like its a game, but it will take one Iair plane to delay or cancel before you say, screw it I will never fly Iair, I will only drive. Then you'll get rear ended and say screw the tolls and traffic I'm flying again, wishy washy, you sound like John Kerry. Smile YOUR POST WAS FUNNY, thanks for cheering me up.

UAL 777 CONTRAIL
 
1MillionFlyer
Posts: 1937
Joined: Wed Sep 08, 2004 8:55 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 1:38 am

Ual777contrail

With your user name I can assume you are a UA related person. I it cool to stick up for your airline but passangers don't care it the plane is broken or the rampers throw cones. They care if their plane is leaving on-time. I-Air has 5 spares at IAD, if the rampers break one they can roll another one up in 40-45 minutes. Shuttle America, Mesa, AWAC etc are different airlines and don't share planes obviously. if one of their's breaks - flight cancelled, no back-up. plus that little commuter terminal next to D is a joke.

I have been on I-Air 14 segments, no language issues ever, just nice employees. Every time I have flown UA in the past I got attitude.
Golf Foxtrot you are cleared for departure
 
ORDINDUAFLYER
Posts: 120
Joined: Sun Mar 28, 2004 7:22 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 1:50 am

I've generally had pretty good UX experiences with flighs operated by SkyWest and AWAC. Had my first Trans States last week -- one of the best UX FA attitudes I've seen. The only UX carrier I've consistently had horrid experiences with is Mesa, and now avoid them at all costs. Hang in there, and if you're lucky enough to be flying into an airport that has multiple UX carriers covering it you'll quickly learn which ones are "easier" to fly with than others (local employees at smaller airports, if they get to know you, can also provide some insight)


BTW, OH-LGA, glad to see you over here!!!! (.......60156@FT!)
 
uadc8contrail
Posts: 1636
Joined: Thu Sep 11, 2003 1:23 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 1:57 am

I it cool to stick up for your airline but passangers don't care it the plane is broken or the rampers throw cones. They care if their plane is leaving on-time. I-Air has 5 spares at IAD, if the rampers break one they can roll another one up in 40-45 minutes.

1millionflyer,
im glad to hear that passengers(spelled correctly)dont care if the planes are broken or the rampers are throwing cones around,i do look at it as very unprofessional to see them tossing cones around when they should be wing walking a a/c out before it hits bag carts 2x in one day.just roll another crj out and get on as if nothing happened all the while you are delayed due to a/c swap 45 mins is alot to some people, but as a whole, passengers do not care right??? i notice that you did not bring up iairs dependability. im sure in the 14 segements you have been delayed due to mech or other issues that were related to iair and not ma nature. if it were not for iairs pilots walking around the concourse doing csr spin control you would see the same circus there as you see at uax....and yes there is a language problem there whether you want to acknowledge it or not. also iair can just roll out another crj if the rampers break it???you make it sound like it is no big deal, that is a big deal and iair can not afford to just fix /ac that the rampers damage do to their lack of training or lack of safety....
bus driver.......move that bus:)
 
Bicoastal
Posts: 2446
Joined: Wed Oct 06, 1999 5:56 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 2:09 am

Uadc8contrail....I agree with your position on this topic. But, one who refuses to use capital letters and apostrophes, should not be pointing out other's spelling mistakes.  Smile
Airliners.net has many forums. It has spell check and search functions. Use them before posting!
 
PITrules
Posts: 2109
Joined: Fri Jun 23, 2000 11:27 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 2:38 am

Breaking a CRJ is a big deal. The point was that if this happens at I Air, there will be less of an inconvienience for our passengers than at UEx because we have 4 operational spares that can be put into service. As far as language problems - funny how in the past (according to the ACA bashers here) it was an ACA issue, but now that there are other United Express carriers in Dulles, it is all of a sudden an IAD or No.Va. issue to have people with broken english. No.Va. has always had a high rate of immigrants.


zrb2 - welcome to Independence Air, we hope you come back!
FLYi
 
1MillionFlyer
Posts: 1937
Joined: Wed Sep 08, 2004 8:55 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 2:53 am


" i notice that you did not bring up iairs dependability. im sure in the 14 segements you have been delayed due to mech or other issues that were related to iair and not ma nature. "

OK my spelling is not as bad as yours! I should use spell check! in 14 segments no maint delays. 1 delay for incoming crew when ORD was FUBAR.


"if it were not for iairs pilots walking around the concourse doing csr spin control you would see the same circus there as you see at uax"


I-AIr had low staffing the first 2 weeks of operations, now they are fully staffed. I counted 24 people in the A concourse between banks!

You are missing the point. UA Pilots would never talk to Passangers or try to help and the fact that anyone is talking to the customer is not spin it is called Customer Service. (What a concept  Smile


I have never seen a ramper do anything like throw a cone and I have been flying in and out of IAD for many many years. I am sure it happens.
Golf Foxtrot you are cleared for departure
 
ual777contrail
Posts: 2914
Joined: Sun Feb 17, 2002 11:33 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 3:20 am

1MILLION,
You lack of knowledge on this topic is apparent. I have had countless Pilots come out and make announcements regarding delays and such, now UAX pilots are another breed of pilot, they don't posses the same professionalism that mainline pilots do.

Just because you haven't seen it happen doesn't mean it doesn't happen, know what I mean.

glad you like Iair, we do have a choice in carriers and your is obvious. You sure do toot your own horn in your profile, think a lot of yourself do we.

UAL 777 CONTRAIL
 
N766UA
Posts: 7843
Joined: Thu Jul 29, 1999 3:50 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 3:23 am

Last time I was in IAD Indy Air was the one cancelling, not telling why, and not speaking english. ACA was still running on time. Go figure cause it's all the same airline.
This Website Censors Me
 
1MillionFlyer
Posts: 1937
Joined: Wed Sep 08, 2004 8:55 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 3:34 am

ual777contrail

Why do some people in here feel the need to deride others?

My point is that the customer's perspective is what matters. What they don't see on the ramp does not influence them. Pilots talking to them does. I worked ramp in college, I caused some hanger rash of my own. I know what goes on beleive me. all airlines have ramp issues. If the UAX pilots (Mesa, Shuttle America, AWAC, etc) talk to the PAX that is good news.

Ever see a ladder get sucked into a 757 engine? FUN!!! how about a ground air tube getting sucked into an A320 engine or an A300 engine? I have seen alot more than that.

Those are my hobbies in my profile, sorry if they are true. I have done alot of other stuff as you have as well I am sure. I think the point of listing them is so that people get to know your background. I am not any beter than anyone else in here. I'm just an airline geek like everyone else  Smile
Golf Foxtrot you are cleared for departure
 
NIKV69
Posts: 10889
Joined: Wed Jan 28, 2004 4:27 am

RE: Thumbs Down United Express / Thumbs Up Indy Air

Wed Sep 15, 2004 8:31 am

mikeyCpvd,

Thanks Bro! I am glad you understood me, you are now on my respected user list!

Thanks to all for the responses, I figured when I found out Mesa was operating that flight instead of Skywest that was the case. What a ride! Thank the Lord it will be the last time I fly to RAP, I will drive through on my way home from IFP from here on out.
Hey that guy with the private jet can bail us out! Why? HE CAN AFFORD IT!

Who is online

Users browsing this forum: alfa164, ba319-131, chootie, cougar15, cvgComair, Dalmd88, ehaase, Google Adsense [Bot], hoons90, ikolkyo, JAmie2k9, Joost, jvnjunior, MrHMSH, oosnowrat, SamLloyd, teahan, timz, zaphod42 and 273 guests