I have flown the following routes in BA Club Europe over the past 4 months:
Without exception, each flight offered a poor image of BA for the following reasons:
Hurried and badly organised boarding at LHR
No pre-flight drinks
Frosty cabin crew, who really did not give the impression that they enjoy their work, or give 2 hoots about the passengers who pay their wages.
Nothing resembling customer service
Inconsistency between flights
Tatty and dirty interiors- especially the 767's
Removal of IFE on the LHR-ATH route, and no explanation as to why
No dessert in Club- just cheese
Poorly synchronised catering service
Club baggage not tagged as priority- as I check in early, my bags are usually last off the belt
On each flight I got my meal before my drink- the fact that the Nice and Barcelona flights are fairly short cannot justify this. It drives me crazy to see the drinks trolley following the food- this is Club for God's sake. This even happened ATH-LHR where you have about 3.5 hours to play with...
When I challenged the Cabin Services Director on an LHR-NCE flight, her answer was that there were too many Club passengers on that flight today! Surely cabin crew should be glad to have lots of passengers at the front- as this is where the profits are generated.
Cabin crew faff about at the front for 20 minutes after the seatbelt sign goes off, then throw the food at you, bring coffee almost immediately and clear away, only to spend the rest of the flight chatting in the galley.
Let's face it, flying is not glamorous these days, but BA are doing nothing to differentiate their service from economy. I get off these flights feeling throughly ripped off, having paid x hundreds of pounds for a Club return.
I am so heartily sick of this, that I have now started taking any airline but BA. I have had much better service on Swiss, Iberia, Air France, BMI and even the much-maligned Olympic- so I am giving up on BA in Europe.
My next trip LHR-BCN will be with AF LHR-CDG-BCN
BA are still great in long haul first and pretty good on domestic, but they have totally lost the plot in Europe.