I recently traveled on SSV to CUN
. (Back in April of this year).. My trip report can be found here: http://www.airliners.net/discussions/trip_reports/read.main/43874/6/
1) Pre-booking bulkhead and emergency exit seats is not an option. As with most airlines, they reserve these seats for large/tall individuals, as well as waiting to see if the passenger is able-bodied for the emergency exits. We even attempted to do so a month prior to our departure, and were informed we could not do so. Unless this has changed in the last 5 months..
The best way to circumvent this, is to be at the airport 1/2 hour prior to your scheduled check in time. THIS IS IMPORTANT
Since Skyservice (like most airlines now) have multiple-flight check in queue's, you can get in the line-up 1/2 hour before, and you're almost guaranteed to be one of the first people to check in for your flight. When you do, immediately ask for emergency exit rows or bulkhead rows. We had the emergency exit rows, and THANK GOD we did. It afforded some needed legroom. -- To contrast, coming home, we had the LAST row of the plane, right in front of the lav. While the flight was nice and the staff was courteous, the seating in this particular part of the plane was absolutely horrendous. I ended up with muscle cramps from being in the same position for 3 1/2 hours. (You cannot recline the last seat as there is a bulkhead behind you).
2) The staff were very courteous and jovial. They entertained questions from children in our area, (and of course, the biggest kid there, me, who had questions about the plane, etc).
3) The pre-packaged snack really is just that. If you're a fully-grown person who likes to eat, grab some food prior to the flight. The snack won't fill you. It will tide you over until you get to your destination though, however, remember, if you're traveling to an Island or Mexico with a tour company, there isn't much time at landing to get food. You will be whisked away quickly by your tour company.
4) The first plane (C-GTDK) we had was horrendous, and even the staff admitted so. While it was moderately clean, the interior was rapidly becoming dated, and there were no heating/cooling controls. (Important to a person who is always hot). Read my trip report. At one point, I thought we were going to have to return to Pearson for a MX
problem. The second plane was VERY new (C-FRAA) and was immaculate. The ride home was nice.
overall, I wouldn't mind flying SSV again. I probably will, as most of my traveling is done on package charter trips.
I've also traveled with Transat, and found the seating to be similar to SSV. Their A330 was very nice though. (I wonder if I had C-GITS???)
Anyways, sorry for the long message, but I thought it might help you in your trip!
Mike (Aka 1011yyz)