I'm sure we've all come across those airline / flight review sites.
What makes me laugh on these sites are the reviews for charter airlines - the reviews are often bad, with the main complaints being delays and lack of legroom.
I can't believe how stupid some of these reviewers are - if you want better punctuality from an airline, don't fly a charter. If you want more leg room, don't fly a charter. If you want to avoid charter airlines full stop, don't book package holidays!