mrniji
Posts: 5382
Joined: Sun Feb 29, 2004 11:51 am

Airline Record Locators

Thu Sep 30, 2004 9:52 pm

I have a question on Airline Record Locators.

I did a booking with an agent for a TG Flight and received a six-digit locator, beginning with M, ending with Q: MxxxxQ.

Neither under http://www.checkmytrip.com nor under http://www.mytripandmore.com can I retrieve my details.

How does this function? Probably there are different booking systems with different providers (Saarbe, Worldspan??).. is there a global page for all locators..?

I did not find an option on the TG webpage to retrieve my details (I assume this was an airline internal code, so there should be another code available).. So, any possibility to see my booking and the status on the web??

Thanks!

[Edited 2004-09-30 14:58:00]

[Edited 2004-09-30 14:58:34]
"The earth provides enough resources for everyone's need, but not for some people's greed." (Gandhi)
 
TKMCE
Posts: 819
Joined: Thu May 16, 2002 12:18 pm

RE: Airline Record Locators

Thu Sep 30, 2004 10:26 pm

Yes you are right, the Record locator you have given is th TG internal code.
However since Thai uses Amadeus you can check your itinerary using checkmytrip.com
For this, you have to get the Amadeus record locator (if your agent says he doesnt have it - can happen of the booking is made by your agent in another GDs or directly with Thai), you can call a Thai reservations office and ask them to give your Amadeus record locator (there should not be a problem doing that prvided they can verify with the information given by you that you are indeed the passenger). I guess it is easier to ask your agent to get it for you since the booking is made by him.

However while checkmy trip is the Amadeus site, there are similar sites by the other GDSs (Worldspan/Sabre/Galileo). I dont have the URLs , but they also work the same way (you input the corresponding GDS record locator).

It all comes down to HOW your agent has made the TG booking!

Cheers



 
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Starlionblue
Posts: 17208
Joined: Fri Feb 27, 2004 9:54 pm

RE: Airline Record Locators

Thu Sep 30, 2004 10:31 pm

For Galileo codes, you can use https://www.viewtrip.com/ViewTrip.asp

"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
mrniji
Posts: 5382
Joined: Sun Feb 29, 2004 11:51 am

RE: Airline Record Locators

Thu Sep 30, 2004 11:26 pm

Thanks guys... Now, since none of the Record Locators worked, I called TG in FRA for mere interest... they really have fantastic friendly people working there!

The customer agent told me the system used was a smaller one - Abacus, apparently based in SIN. They have their page at:

http://www.virtuallythere.com/abacus/

After entering the info (new record locator was BxxxxM), I got the following info:


Virtually There® guards your privacy! Your reservation must contain an e-mail address or password to ensure that only authorized persons have access to your reservation. To access your itinerary, please contact your travel arranger and request that your e-mail address or a password be added to your reservation. You should only need to request this once. We are sorry for any inconvenience.


Weird... whatsoever...  Confused


"The earth provides enough resources for everyone's need, but not for some people's greed." (Gandhi)
 
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EA CO AS
Posts: 13626
Joined: Wed Nov 14, 2001 8:54 am

RE: Airline Record Locators

Fri Oct 01, 2004 12:53 am

Abacus is partially owned by Sabre, who provides their technological infrastructure.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
jjbiv
Posts: 1203
Joined: Mon Jan 08, 2001 10:58 am

RE: Airline Record Locators

Fri Oct 01, 2004 2:40 am

Have TG toss a dummy email address is your record so you can see your record online. That's what we do at ATA for customers without or unwilling to give their email address.

joe
 
mrniji
Posts: 5382
Joined: Sun Feb 29, 2004 11:51 am

RE: Airline Record Locators

Fri Oct 01, 2004 2:59 am

Have TG toss a dummy email address is your record so you can see your record online.

This is a great idea! Thanks!  Smile
"The earth provides enough resources for everyone's need, but not for some people's greed." (Gandhi)
 
TKMCE
Posts: 819
Joined: Thu May 16, 2002 12:18 pm

RE: Airline Record Locators

Fri Oct 01, 2004 4:18 pm

Mrniji

Whre is your travel agent based- ? India???
Abacus is not too prevelant in th western world.

Better ask your no doubt friendly (but apparently ignorant travel agent) to include your email adress in the record locator. It should take 10 seconds for him to do and then u can see it online.

While checkmytrip.com used by Amadeus dont need the email address (it just asks for PNR and name), Virtually There requires it as an added security. But is this added secuity really necessary? With the reluctance of many travel agents to learn anything more than the bare mninimum of how to make a reservation, quite a few times, the email info is neither asked for nor incorporated.

Another interesting variation I see is in the system used by Indian Airlines and Air India among others. They just need the AIRLINE (not GDS) record locator, but your name will not appear, only the flight details. Only drawback is if the corner shop travel agent may in his/her hurry put your name as TALK BIG/MRS instead of MR and you may have problems at the airport (very much possible if the ticket is handwritten - although that is fast disappearing even in places like India with automated ticket printers catching up!).


Cheers
 
mrniji
Posts: 5382
Joined: Sun Feb 29, 2004 11:51 am

RE: Airline Record Locators

Fri Oct 01, 2004 5:57 pm

Hey TKMCE,

Whre is your travel agent based- ? India???
Abacus is not too prevelant in th western world.


Nope, SIngapore.. yes, I already asked him to include it in my booking. Since I sent him my details per email, I am surprised it hasn't happen yet automatically.

Cheerio, Mrniji
"The earth provides enough resources for everyone's need, but not for some people's greed." (Gandhi)
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: Airline Record Locators

Fri Oct 01, 2004 7:19 pm

Re: However since Thai uses Amadeus you can check your itinerary using checkmytrip.com

Right in a sense, but not quite. Although TG use Amadeus in their own offices to make bookings, they are not a full System User (TG are a Special Case !). For normal System Users, all bookings made in any system outside Amadeus are forwarded to Amadeus first, then to the airline's inventory system. TG are an exception (the only other exception is Scandinavian and their 30-odd hosted airlines). Bookings on TG made on external systems are routed direct to ROYAL (TG's Inventory system), and are not sent to Amadeus. Only if a TG office wishes to look at the booking, can it be transferred to Amadeus.

Re the Abacus record locator - the GDS record locator is next to useless when dealing directly with the airline (the exception being the Amadeus record locator on Amadeus system user airlines) - always make sure the travel agent gives you the Airline Record Locator (which most airlines do return to most GDS's, pretty much instantaneously) - this is the one the airline agent needs to retrieve your real inventory booking. Very few Inventory systems are able to retrieve a booking by the GDS Record Locator.

When you look at checkmytrip.com, Airline Record Locators returned by carriers in your itinerary (or that carrier's hosting system), are provided in the display, up at the top, under the heading "Airline Reference".
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