AC is also the only NA airline that has received decades of subsidies and free cash from a federal govt. AC's market dominance is due to those decades of govt favouritism.
This is a common misconception among Canadians. If you look back at financial results starting at 1937 right to 1986/87 when Air Canada became a private corporation, you will see a different result than you infer. Add all the cash given to Air Canada over the 50 odd years, compare it to all the surplus that Air Canada earned over the 50 years, and you will see that Canada's government took more cash out
of Air Canada, than they ever put in.
Favouritism? That's a tough one to prove, and some people think the exact opposite. However, right up until "Freedom to Move" (deregulation), Air Canada was always protected on profit earning routes, in exchange for maintaining a specified level of service on money losing remote routes. Or did you really thing that there was profit it flying a DC-9 to Yarmouth NS, Sydney NS, Stephenville NF
, Timmins ON
, etc etc etc.
Since deregulation however, Canada's skies have been open to any competition. Air Canada though, must still maintain some of the old services, and restrictions.
As for inflight service, the complaints about snooty and indifferent AC FA's abound on a daily basis.
In 2002, the last year with published results, Air Canada carried over 24 Million passengers. During that year, the ATAC
, (the governing body) received only 608 complaints about Air Canada. Not a bad record. Like the fallacy of Air Canada receiving subsidies, this is more the stuff of "urban legend".
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!